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Real-time protection, scanning and definition files issues (v12.10.246.0, Win 10 pro, AdAware Free)



  • Yavuz Duru


    das gleiche Problem habe ich auch seit Tagen.

    Ad Aware Pro

    Windows 10 Pro 64-bit

  • Johnny Martinsson

    I have the same problem. Please fix it. I have written to twice and nothing happens!!

  • Roxana Wynn

    I have same problem in Adaware Free version. Real-Time protection option greyed out and no new definitions. Anyone know how to fix it?

  • Jan

    Antivirus is not working. For several days... Many of the same complaints and no response. This is exactly how support should not work.

    Windows 10 Pro 64-bit

  • diane carlisle

    It's an ongoing problem it seems - They should be working on a fix for this. I may look for another product if they don't.



  • Indylou1959

    I received a response from them telling me to do a lot of complicated things that I don't know how to do.  I wrote back and explained that I am NOT the only one having this issue and told them to check the forums.  Haven't heard back, so I don't think they're in a hurry to fix this issue.  This was what they emailed me and told me to do:


    To provide you with the solution, we would need to escalate your issue to our development team and we need some additional information from you:
    Please enable Debug logging.
    Kindly right-click the This Computer icon and select
    Properties -> Change settings -> Advanced -> Environment Variables -> New (under System variables) -> OK.
    In the Variable Name field please type: ADAWARE_LOG_LEVEL
    and in the Variable Value field and then type: Debug
    If ADAWARE_LOG_LEVEL already exists, write down the current value first.
    Then reproduce the issue.
    After that please follow these steps:
    1. Click Windows Start button -> Run...
    2. Type "msinfo32" and click 'Ok'. The 'System Information' window will open.
    3. Click FILE->SAVE...
    4. Save the file as 001.NFO on your desktop.
    5. Attach the file to the email when you reply to this message.
    Also, we would need Adaware program logs. Here is the way to get them:
    1) Press Windows Flag + R
    2)Copy and paste the following line and press Enter:
        c:\ProgramData\adaware\adaware antivirus\Logs\
    3) Gather the logs corresponding to the date the issue occurred on, then copy them to some folder ( please ZIP or RAR this folder if possible) and send it to
    We will look forward to your response.

  • Claire

    They already fixed the issues a few days ago.


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