Can't use false positive reporting URL

Customer

• June 03, 2021 16:50

I tried to report a false positive using http://www.lavasoft.com/support/securitycenter/report_false_positives.php, but after filling out all the info and clicking Submit File, I get an error that states, "Google Chrome could not connect to upload.lavasoft.com." The URL in the address bar is: http://upload.lavasoft.com/upload/store_false_positive.php

 

I would like to report it here, but my file is 20MB and cannot be uploaded here. What do I do?

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  Support

  • June 03, 2021 16:50

  
  

  Hi myasko,

   

  If you are using SugurSync, Dropbox, SkyDrive, Google Drive or any other file sharing site, you can upload the file to that site and send the link to the file in a message to LS Andy: http://www.lavasoftsupport.com/index.php?/user/19988-ls-andy/

   

  If you don't use any such service, you can upload it to http://sprend.com/ and send the link you get back in the message instead.

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  Customer

  • June 03, 2021 16:50

  
  

  Hi all,

   

  Got the file - I'll have it checked out and will report back here.

   

  Andy

  Lavasoft Malware Lab

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  Customer

  • June 03, 2021 16:50

  Thanks, I sent sent a link to a dropbox to LS Andy with an explanation.

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  Customer

  • June 03, 2021 16:50

  
  

  Hi myasko,

   

  This is a false positive and will be removed from detection as of an update to be published later today.

   

  Thanks for letting us know about this.

   

  Regards,

   

  Andy

  Lavasoft Malware Lab

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  Customer

  • June 03, 2021 16:50

  Thank you for the quick response!!

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  Customer

  • June 03, 2021 16:50

  
  

  False positive report didn't work through my browser(s) either. I sent a Dropbox link to LS Andy.

  Please confirm if received.

   

  Thank You

   

   

  Edit:

   

  I forgot to mention in the PM:

   

  - AdAware Free version 11.1.5152.0

   

  - Windows 7 Home Premium Service Pack 1

   

  - threat report: Trojan.Generic.9903777

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  Customer

  • June 03, 2021 16:50

  
  

  Hi Elan,

   

  Thanks for the info. We'll have it checked and report back here.

   

  Andy

  Lavasoft Malware Lab

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  Customer

  • June 03, 2021 16:50

  
  

  Hi Elan,

   

  This was an FP and has been removed from detection. Please update Ad-Aware to get the latest definitons,

   

  Thanks for your report!

   

  Andy

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  Customer

  • June 03, 2021 16:50

  Thank you for the great service!

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  Customer

  • June 03, 2021 16:50

  
  

  Sent a PM with a false positive. Please check this ASAP.

   

  Things like this cost other people sales. Would be great if you would consider this before implementing overzeleaous heuristics into your software in the future.

   

  Thanks.

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  Customer

  • June 03, 2021 16:50

  
  

  Hi al_lvs,

   

  This file is not longer in detection. Please update Ad-Aware to get the latest definitions.

   

  Regards,

   

  Andy

  Lavasoft Malware Lab

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  Customer

  • June 03, 2021 16:50

  
  

  Hello. I sent a pair of files that I presume are False Positives through the false positive reporting URL. A week has passed without a response, so I decided to refer the question through this forum.

  The problem is the two files could contain personal data so I would rather not send them again publicly.

  Could you verify my original submission considering the email I used should be the same of my forum account?

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  Customer

  • June 03, 2021 16:50

  Is the aforementioned PM system still valid?

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  Support

  • June 03, 2021 16:50

  
  

  Hi Elan,

   

  
  Files, that you upload in this sub-forum, can only be downloaded by Administrators and Moderators.

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  Customer

  • June 03, 2021 16:50

  
  

  I sent the link to the files through a PM, then.

   

  I forgot to mention in the PM:

   

  - AdAware Free Antivirus+ 11.5.202.7299 updated to the latest definition files

  - Windows 7 Home Premium SP1

  - threat report: Trojan.GenericKD.2078955

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  Support

  • June 03, 2021 16:50

  The PM system of the forum is working.

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  Customer

  • June 03, 2021 16:50

  
  

  Hi Elan,

   

  Thanks for your upload - the files are being re-analysed. I'll report back when I have more info.

   

  Regards,

   

  Andy

  Lavasoft Malware Lab

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  Customer

  • June 03, 2021 16:50

  
  

  Is there any news?

   

  Thank You

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  Customer

  • June 03, 2021 16:50

  
  

  It seems the FP files have been removed from the detection list.

  Could you please confirm it?

   

  Thank You

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  Customer

  • June 03, 2021 16:50

  
  

  The files have been removed from detection.

   

  Andy

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  Customer

  • June 03, 2021 16:50

  Thank You

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