I submitted a false positive report on this website but have heard nothing back, so am taking to this forum for assistance.
I work for the Mansion Group of licensed & regulated online casinos. Our websites have a .exe file (the online casino software) that can be downloaded by customers in order to play our games. We do not spam, or partake in unsolicited marketing, or any of these kinds of activities that "Ad-Aware" is defending the world against.
We have a process where our QA team periodically tests our websites and download files with the leading anti virus software enabled in order to test for false positive detections, as these are a constant source of difficulty for us, as they (ultimately without justification) block our download files or access to our registration pages, which has a negative effect on our conversions.
Ad-Aware is part of our testing routine as it is a popular, free AV product.
The problem we have noticed is that, when Ad-Aware is running, the following websites are affected: club777.com, slotsheaven.com, lesacasino.com and mansioncasino.com.
The download process, which normally takes about 1 minute to complete, now takes 6-8minutes. Also, the download progress window is forced to the background and cannot be viewed until the download is completed. The second Ad-Aware is disabled, normal service is resumed.
The pages where the download is accessed from are:
Grateful for the forum's assistance in removing/disabling whatever Ad-Aware is doing to our download page / process.
Reputation Management - Web Presence
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