Can't get Registry Tuner started
Purchased Registry Tuner 3 year license, downloaded the software (twice now), installed, uninstalled, reinstalled, etc. CORRECTLY entered the license key code several times.
When first starting the product, I got the activation screen - entered properly the license key, and got a message "Your subscription information or your activation code is entered incorrectly". I could not go further, regardless of what I entered. Something that I did caused the following change:
Now, when starting the product, the activation screen comes up and says:
"Your Subscription Expires in 1095 Days".
However, it still requires me to pick one of the three buttons - the one that requires me to enter my activation code - and then tells me it's wrong. And the button to buy an extension. And the button to activate later, which exits the program.
Yes, I sent the support request form to support, more than 24 hours ago. No answer. So, how do I get real support since I paid real money?
As I said, I tried uninstalling, re-downloading, and re-installing. Still can't get past the activation screen.
I am inclined to say that if Lavasoft can't get the activation stuff right, I probably should not have the trust and confidence to let this product mess with my registry.
So, how do I get my money back? Or get the product to work?
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Purchased Registry Tuner 3 year license, downloaded the software (twice now), installed, uninstalled, reinstalled, etc. CORRECTLY entered the license key code several times.When first starting the product, I got the activation screen - entered properly the license key, and got a message "Your subscription information or your activation code is entered incorrectly". I could not go further, regardless of what I entered. Something that I did caused the following change:
Now, when starting the product, the activation screen comes up and says:
"Your Subscription Expires in 1095 Days".
However, it still requires me to pick one of the three buttons - the one that requires me to enter my activation code - and then tells me it's wrong. And the button to buy an extension. And the button to activate later, which exits the program.
Yes, I sent the support request form to support, more than 24 hours ago. No answer. So, how do I get real support since I paid real money?
As I said, I tried uninstalling, re-downloading, and re-installing. Still can't get past the activation screen.
I am inclined to say that if Lavasoft can't get the activation stuff right, I probably should not have the trust and confidence to let this product mess with my registry.
So, how do I get my money back? Or get the product to work?
Well, I finally got email back from Lavasoft, telling me how to try to resolve the problem I reported with Ad-Aware. Of course, the problem I reported was this one with Registry Tuner. Three days to get the wrong answer about the wrong product.
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Dalecoy,
Are you still working with the Support Center on this to resolve it one way or another?
The forums here don't have the ability to resolve registration issues.
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Dalecoy,Are you still working with the Support Center on this to resolve it one way or another?
The forums here don't have the ability to resolve registration issues.
Well, I am TRYING to "work with support". But note that when I log in to the technical support area, there is NO BUTTON to request support on Registry Tuner. And when I asked for help on "Other", they replied with help on Ad-Aware. So, I'm trying, but support doesn't seem to be trying.
By the way, the technical support site DOES recognize that I purchased a license for Registry Tuner.
And I was sent the same activation code in 2 email when I purchased the product. But I still can't use it.
I thought perhaps somebody in the "SUPPORT Forums" might have an answer to my registration problem.
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Hello DaleCoy,
I'm really sorry to hear you are having problems. Please check your Private Messages (link for New Messages at the top of the forum). I have sent you a message with an email address to use to contact the Support Team directly.
I will also alert them to look here and expect an email from you.
Hopefully we can get you the help you need
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Hello DaleCoy,I'm really sorry to hear you are having problems. Please check your Private Messages (link for New Messages at the top of the forum). I have sent you a message with an email address to use to contact the Support Team directly.
I will also alert them to look here and expect an email from you.
Hopefully we can get you the help you need
Thanks - I was already using that email address to correspond with the support team. (It was the sending address on the after-2-days-wrong-product-answer that I originally got).
Support generated a new activation key, which seems to have fixed the problem.
No explanation of why the original activation key was "wrong". And I find it interesting that:
A. When the "wrong" activation key was entered, there was no error message nor any indication of what the problem might be - just return to the activation screen.
B. The "wrong" activation key actually caused the product to know that I had a subscription for 3 years, but wouldn't allow the product to actually run! Curious.
Anyway, thanks for your help.
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Hi DaleCoy,
Glad to hear they got it sorted for you.
It might have been a "one time" incident, since I haven't heard of any others having a problem, but if we do I'm sure the Support Team will take it under task to report the problem so it can be looked at.
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