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Install Error on Windows 10 Pro X64

Customer

Greetings support staff and Dev's,

With no other security software enabled at the time of install I get this error, See included SS.

Remedies: Restarted system, cleaned up failed install with Ccleaner Pro to cleanup any leftover drivers

and retried install only to net the same result.

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Comments

15 comments

Date Votes
  • Customer

    Could you please attach log files and sysinfo file?

    0
  • Customer

    Seeing that the install never completed I had no folders in the install location, I will look got system logs to see if it triggered, will add to this post shortly. Thank You for the swift reply.

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  • Customer

    I would love to, I am not new to beta testing, but there are no logs to be found referring to Ad-Aware.

    I think it did not make it far enough to produce logs and it was a software error , because if it was related to my system there would be a couple places I could pull logs from.

    I have re-tried again today and I skipped running Ccleaner just in case Ccleaner deleted the logs and still no logs were produced just the error you see in the SS I posted above. This is strange

    I am sure the Dev's will recognize that error code in the SS

    I will hold off on reinstalling till instructed further.

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  • Support

    Hi CyberGhosT,

     

    Thanks for the report. Please, upload as much as possible of the files mentioned in http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/

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  • Support

    I understand that there are no Adaware logs, but please upload the system information file since it contains information about your computer that can reveal what is different in your computer from the other computers where it's possible to install adaware.

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  • Support


    Hello,

     

    I have the same problem - when I run the Ad-Aware Web Installer, it installs an updater, gets stuck at "Installing updater done" and then displays the error.

    I attached my system information. I also attached an AdAwareUpdater.exe Crash Dump File I found in the AppData\Local\CrashDumps folder, in case it helps.


     

     


    Greetings support staff and Dev's,

    With no other security software enabled at the time of install I get this error, See included SS.

    Remedies: Restarted system, cleaned up failed install with Ccleaner Pro to cleanup any leftover drivers

    and retried install only to net the same result.


     

    Hi CyberGhosT and lankuzek,

     

    Since a new beta version has been published, Lavasoft would appreciate if you can install it and check if the problem has been resolved.

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  • Support


    Attempted to install using the updated installer, cant download the product, I am receiving this error:

    This was with Firefox v49.0.2

    Download Link Used: http://www.lavasoftsupport.com/index.php?/topic/34671-download-ad-aware-12-beta-here/


    Sorry, here is the correct link: http://downloads11.lavasoft.com/adaware/downloads/Affilates/adaware/beta/AdAwareWebInstaller_12.0.327.10267_beta2.exe

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  • Customer

    Attempted to install using the updated installer, cant download the product, I am receiving this error:

    This was with Firefox v49.0.2

    Download Link Used: http://www.lavasoftsupport.com/index.php?/topic/34671-download-ad-aware-12-beta-here/

    0
  • Support


    Product:

    adaware 12 - version:

     

    User Type:

    Free User

     

    OS: Windows 10 64-bit

    SP: Service Pack 1

     

    Message:

    [1026/002853:ERROR:resource_bundle.cc(720)] Failed to load C:\Program

    Files\adaware\adaware antivirus\adaware

    antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak

    Some features may not be available.

    [1026/002855:ERROR:resource_bundle.cc(720)] Failed to load C:\Program

    Files\adaware\adaware antivirus\adaware

    antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak

    Some features may not be available.

     

    I think this message is reproducible with windows 10 32 bit.

     

    Fix:

    Manually turn off windows defender and reinstall or download again.


    Hi Phenom-X,

     

    Thanks for the report and I'll forward it to my contact person at Lavasoft tomorrow.

    Does the error occur during the installation or when adaware is started afterwards?

    In the latter case: Have you restarted the computer after the installation?

     

    Please, collect and upload logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/ .

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  • Customer

    Product:
    adaware 12 - version:

    User Type:
    Free User

    OS: Windows 10 64-bit
    SP: Service Pack 1

    Message:
    [1026/002853:ERROR:resource_bundle.cc(720)] Failed to load C:\Program
    Files\adaware\adaware antivirus\adaware
    antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak
    Some features may not be available.
    [1026/002855:ERROR:resource_bundle.cc(720)] Failed to load C:\Program
    Files\adaware\adaware antivirus\adaware
    antivirus\12.0.299.10185\resources\qtwebengine_devtools_resources.pak
    Some features may not be available.

     

    I think this message is reproducible with windows 10 32 bit.

     

    Fix:

    Manually turn off windows defender and reinstall or download again.

    0
  • Customer

    The error occurs during the installation.

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  • Support

    The error occurs during the installation.


    Beta 3 has been released, please install it and report back the result.

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  • Customer

    Greetings CeciliaB

    I tried 3 with the same result. I got curious though and downloaded

    Ad-Aware 11 (latest Installer) and tried, it installed and ran without error.

    So for some of us on Win10 x64 it is an issue exclusive to Ad-Aaware 12

    I won't give up, and in my free time I will keep searching for a cause or

    solution. It would be nice though to be testing the actual product lol

    Thanks for all your time and attention. PeAcE

    0
  • Support


    Greetings CeciliaB

    I tried 3 with the same result. I got curious though and downloaded

    Ad-Aware 11 (latest Installer) and tried, it installed and ran without error.

    So for some of us on Win10 x64 it is an issue exclusive to Ad-Aaware 12

    I won't give up, and in my free time I will keep searching for a cause or

    solution. It would be nice though to be testing the actual product lol

    Thanks for all your time and attention. PeAcE


    Hi again CyberGhosT,

     

    Thank you for testing

    Please try to upload system information file and MSI files (for adaware 12 installation), see http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/

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  • Support

    The error occurs during the installation.


     

     


    Greetings CeciliaB

    I tried 3 with the same result. I got curious though and downloaded

    Ad-Aware 11 (latest Installer) and tried, it installed and ran without error.

    So for some of us on Win10 x64 it is an issue exclusive to Ad-Aaware 12

    I won't give up, and in my free time I will keep searching for a cause or

    solution. It would be nice though to be testing the actual product lol

    Thanks for all your time and attention. PeAcE


     

     

    Please, test with beta 4.

    0

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