Wait for transactionownerchange error while installing

Customer

• June 03, 2021 17:05

Hi

I have trouble installing the beta version in windows 10 x64. Always getting this error wait for transactionownerchange failed.

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  Customer

  • June 03, 2021 17:05

  Try disabling Windows Defender, like suggested in this thread.

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  Support

  • June 03, 2021 17:05

  
  

  
  

  Hi

  I have trouble installing the beta version in windows 10 x64. Always getting this error wait for transactionownerchange failed.

  
  

  Hi amz007,

   

  Are you trying to install beta version 2 or 3?

  Are you trying to install in a virtual machine or a real computer?

   

  How long time was it between the start of the installation and the error message?

   

  Please, collect and upload logs by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/ .

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  Customer

  • June 03, 2021 17:05

  
  

  
  

  Hi amz007,

   

  Are you trying to install beta version 2 or 3?

  Are you trying to install in a virtual machine or a real computer?

   

  How long time was it between the start of the installation and the error message?

   

  Please, collect and upload logs by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/ .

  
  

   

  I'm trying the beta 3 in a real computer with windows 10 pro x64.

  It takes some time to show the error message . After running the installation file , it shows install updater done for 5 minutes then the error shows up.

  I will upload the logs tomorrow.

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  Customer

  • June 03, 2021 17:05

  
  

  Try disabling Windows Defender, like suggested in this thread.

  
  

  Tried this but still getting the same error

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  Support

  • June 03, 2021 17:05

  
  

  
  

   

  I'm trying the beta 3 in a real computer with windows 10 pro x64.

  It takes some time to show the error message . After running the installation file , it shows install updater done for 5 minutes then the error shows up.

  I will upload the logs tomorrow.

  
  

  Beta 4 has been released and Lavasoft has tried to solve your problem, please update and try again.

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  Customer

  • June 03, 2021 17:05

  
  

  Now this error is showing while installing

   

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  Support

  • June 03, 2021 17:05

  
  

  
  

  Now this error is showing while installing

   

  adaware.jpg

  
  

  Thanks for the report. Please try to upload logs (see post #3), Lavasoft needs them to be able to investigate the problem.

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  Customer

  • June 03, 2021 17:05

  
  

  1.here is the link for adaware folder https://www.sendspace.com/file/ibm0bf

  2.Did not find any files starting with msi in temp folder

  3.Attached system info

  sysinfo.rar

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  Support

  • June 03, 2021 17:05

  Thanks for the logs, but due to the holidays I'm not sure anyone can read them until January 3rd.

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  Support

  • June 03, 2021 17:05

  
  

  
  

  1.here is the link for adaware folder https://www.sendspace.com/file/ibm0bf

  2.Did not find any files starting with msi in temp folder

  3.Attached system info

  
  

  Please, note http://www.lavasoftsupport.com/index.php?/topic/34746-important-information-regarding-beta-5/ before updating to beta version 5.

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