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Perpetual Reboot after AdAware 10 "Upgrde"

Comments

49 comments

  • Customer
    [quote name='CeciliaB' timestamp='1341787397' post='137118']

    Do you have another antivirus program installed? That is the most common reason for serious problems after installation of Ad-Aware 10.

    [/quote]



    Thanks for the response Cecilia. I do have MSE installed and running on the D630. Thinking I need to pick one or the other?



    I'll try what you've suggested tomorrow and report back.



    Thanks again
    0
  • Support
    Hi DPDISXR4Ti,



    Do you have another antivirus program installed? That is the most common reason for serious problems after installation of Ad-Aware 10.



    I suggest that you start Windows in Safe mode by tapping F8 key repeatedly during the start and selecting [b]Safe mode[/b] in the menu, see [url="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx"]http://www.microsoft...t_failsafe.mspx[/url]. Then use the special file that LS Sharon posted in [url="http://www.lavasoftsupport.com/index.php?/topic/32317-ad-aware-10-killed-2-computers-need-help-with-uninstalling/page__view__findpost__p__134961"]http://www.lavasofts...post__p__134961[/url] to be able to uninstall Ad-Aware in safe mode. Transfer the file from a computer with working internet connection to the Dell D630 with the help of a flash drive, CD disc etc.
    0
  • Support
    You are welcome, DPDISXR4Ti /smile.png' class='bbc_emoticon' alt=':)' />



    Yes, either Ad-Aware 10 or MSE. Personally I think your computer is better protected with Ad-Aware 10, but the decision is yours.



    Another possible solution, that probably is easier if it works, is to do a system restore to a date before the installation of Ad-Aware in safe mode.

    Start button - All program - Accessories - System Restore
    0
  • Customer
    [quote name='CeciliaB' timestamp='1341827745' post='137127']

    Another possible solution, that probably is easier if it works, is to do a system restore to a date before the installation of Ad-Aware in safe mode.

    Start button - All program - Accessories - System Restore

    [/quote]



    Thanks Cecilia- I was able to boot-up by selecting the option of running the last known good start-up, or whatever that option is called from the safe-mode start-up screen. So it's not really in safe mode right now - just sorta rolled-back I guess.



    But I'm not sure now if that permanently rolled it back, or just for the currently executed start-up. Just wondering if I still need to execute the restore instructions you've suggested above, or if it's already happened auto-magically by making the selection I did. Again, appreciate your help here very much.



    Brad
    0
  • Customer
    [quote name='DPDISXR4Ti' timestamp='1341845373' post='137129']

    But I'm not sure now if that permanently rolled it back, or just for the currently executed start-up. Just wondering if I still need to execute the restore instructions you've suggested above, or if it's already happened auto-magically by making the selection I did. Again, appreciate your help here very much.

    [/quote]



    I'll answer my own question here. Indeed it does appear that the roll-back was permanent, and upon re-boot everything sorta came up normally - I did encounter a lock-up that required a hard reset, but on "re-re-boot" things seemed more stabe. I was then able to uninstall Adaware 10 using the "regular" built-in uninstaller and that seemed to go fine. I presume there's no reason to do anything further at this point - no residual stuff hanging on I should be concerned with?
    0
  • Support
    You are welcome, Brad /smile.png' class='bbc_emoticon' alt=':)' />



    I'm glad that you seem to have solved the problem yourself. I'm not sure how much "Last known good" restores. If you want, I can check if there are any left-overs of Ad-Aware 10. Save DDS to your desktop: [url="http://download.bleepingcomputer.com/sUBs/dds.scr"]http://download.blee...om/sUBs/dds.scr[/url]



    Double-click on the DDS tool to run it.



    When finished, DDS will open two (2) logs:

    1. DDS.txt

    2. Attach.txt



    Save them to your desktop and paste the content of DDS.txt into your answer. Attach.txt isn't necessary in this case.
    0
  • Customer
    Finally getting a chance to get back to this. Here's the dump of the DDS.txt file Cecilia...



    .

    DDS (Ver_2011-08-26.01) - NTFSx86

    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31

    Run by anesib at 11:06:03 on 2012-07-15

    Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1022 [GMT -4:00]

    .

    AV: Trend Micro OfficeScan Antivirus *Enabled/Updated* {3BB79ACD-6CF1-41DF-83EB-429F551FFA48}

    AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

    AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

    .

    ============== Running Processes ===============

    .

    C:\WINDOWS\system32\svchost -k DcomLaunch

    svchost.exe

    c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

    C:\WINDOWS\System32\svchost.exe -k netsvcs

    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

    svchost.exe

    svchost.exe

    C:\WINDOWS\System32\WLTRYSVC.EXE

    C:\WINDOWS\System32\bcmwltry.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

    C:\Program Files\Bonjour\mDNSResponder.exe

    C:\WINDOWS\SYSTEM32\DWRCS.EXE

    C:\Documents and Settings\All Users\Application Data\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe

    C:\Program Files\Java\jre6\bin\jqs.exe

    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

    C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

    C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe

    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

    C:\WINDOWS\system32\StacSV.exe

    C:\WINDOWS\System32\svchost.exe -k imgsvc

    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

    C:\Program Files\Viewpoint\Common\ViewpointService.exe

    C:\WINDOWS\system32\SearchIndexer.exe

    C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe

    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe

    C:\WINDOWS\Explorer.EXE

    C:\WINDOWS\System32\svchost.exe -k HTTPFilter

    C:\Program Files\Trend Micro\BM\TMBMSRV.exe

    C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe

    C:\Program Files\Mozilla Firefox\firefox.exe

    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

    C:\WINDOWS\system32\hkcmd.exe

    C:\WINDOWS\system32\igfxpers.exe

    C:\WINDOWS\system32\igfxsrvc.exe

    C:\Program Files\Apoint\Apoint.exe

    C:\WINDOWS\system32\WLTRAY.exe

    C:\Program Files\Apoint\ApMsgFwd.exe

    C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe

    C:\Program Files\Apoint\HidFind.exe

    C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe

    C:\Program Files\Apoint\Apntex.exe

    C:\Program Files\Microsoft Security Client\msseces.exe

    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

    C:\Program Files\Common Files\Java\Java Update\jusched.exe

    C:\WINDOWS\stsystra.exe

    C:\WINDOWS\system32\ctfmon.exe

    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

    C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe

    C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe

    C:\Program Files\Mozilla Firefox\plugin-container.exe

    C:\WINDOWS\system32\wuauclt.exe

    c:\Program Files\Microsoft Security Client\Antimalware\MpCmdRun.exe

    C:\WINDOWS\system32\SearchProtocolHost.exe

    .

    ============== Pseudo HJT Report ===============

    .

    uStart Page = hxxp://by166w.bay166.mail.live.com/default.aspx#

    uSearch Page = hxxp://www.google.com

    uSearch Bar = hxxp://www.google.com/ie

    uInternet Settings,ProxyOverride = *.local

    uSearchAssistant = hxxp://www.google.com/ie

    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

    mSearchAssistant = hxxp://www.google.com/ie

    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

    BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll

    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll

    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll

    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

    TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll

    TB: StartNow Toolbar: {5911488e-9d1e-40ec-8cbb-06b231cc153f} -

    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

    uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe"

    mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"

    mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe

    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

    mRun: [Persistence] c:\windows\system32\igfxpers.exe

    mRun: [Apoint] c:\program files\apoint\Apoint.exe

    mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe

    mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"

    mRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\FirstStart.exe" /OM

    mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\officescan client\pccntmon.exe" -HideWindow

    mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

    mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

    mRun: [SigmatelSysTrayApp] stsystra.exe

    mRun: [DameWare MRC Agent] c:\windows\system32\DWRCST.exe

    dRun: [Communicator] "c:\program files\microsoft office communicator\Communicator.exe"

    dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

    dRunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs"

    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

    IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html

    IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html

    IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html

    IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html

    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html

    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

    Trusted Zone: attachmate.com

    Trusted Zone: netiq.com

    Trusted Zone: netiq.corp

    Trusted Zone: attachmate.com

    Trusted Zone: netiq.com

    Trusted Zone: netiq.corp

    DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab

    DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

    DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

    DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab

    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204

    DPF: {253A9D23-F982-11D4-8BE4-00D0B7E61414} - hxxp://housccweb02.us.netiq.corp/callcenter_enu/16285/applets/siebelhtml.cab

    DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab

    DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1197577431466

    DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1342363505312

    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

    DPF: {8F4F3368-54CA-4268-8225-0F4367472CF4} - hxxp://housccweb02.us.netiq.corp/callcenter_enu/16285/applets/SiebExtMailClient.cab

    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

    DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} - hxxp://www.superadblocker.com/activex/sabspx.cab

    DPF: {C0D2212A-5EF2-44F8-9441-1DB60F128112} - hxxp://housccweb02.us.netiq.corp/callcenter_enu/16285/applets/SiebelOptionPack.cab

    DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-31-0.cab

    DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    TCP: DhcpNameServer = 167.206.245.129 167.206.245.130

    TCP: Interfaces\{4A6FA245-2933-40DD-BB90-D3C722AAB0A0} : DhcpNameServer = 167.206.245.129 167.206.245.130

    TCP: Interfaces\{E7522AD8-0150-4A72-9CAC-47A595A5A62E} : DhcpNameServer = 10.21.2.12 10.21.2.11

    Notify: igfxcui - igfxdev.dll

    SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

    .

    ================= FIREFOX ===================

    .

    FF - ProfilePath - c:\documents and settings\anesib\application data\mozilla\firefox\profiles\o35hqkb6.default\

    FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2645238&SearchSource=3&q={searchTerms}

    FF - prefs.js: browser.search.selectedEngine - Search the Web

    FF - prefs.js: browser.startup.homepage - hxxp://sn143w.snt143.mail.live.com/default.aspx

    FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=utf-8&mssrc=ms_kwd&mstb=adawaretb&q=

    FF - prefs.js: network.proxy.type - 0

    FF - plugin: c:\documents and settings\anesib\application data\mozilla\firefox\profiles\o35hqkb6.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll

    FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

    FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

    FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll

    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

    FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll

    FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll

    FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll

    FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

    FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll

    FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll

    FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

    FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_265.dll

    .

    ---- FIREFOX POLICIES ----

    FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false

    ============= SERVICES / DRIVERS ===============

    .

    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2012-5-18 64512]

    R1 dwvkbd;DameWare Virtual Keyboard 32 bit Driver;c:\windows\system32\drivers\dwvkbd.sys [2007-2-15 26624]

    R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]

    R2 FreemakeUtilsService;Freemake Service;c:\documents and settings\all users\application data\freemake\freemakeutilsservice\FreemakeUtilsService.exe [2011-8-9 74240]

    R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-11-28 654408]

    R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2009-9-6 29180768]

    R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-6-1 51792]

    R2 TmFilter;Trend Micro Filter;c:\program files\trend micro\officescan client\TmXpflt.sys [2009-9-30 262416]

    R2 TmPreFilter;Trend Micro PreFilter;c:\program files\trend micro\officescan client\TmPreflt.sys [2009-9-30 36624]

    R2 TuneUp.UtilitiesSvc;TuneUp Utilities Service;c:\program files\tuneup utilities 2010\TuneUpUtilitiesService32.exe [2011-5-31 1052480]

    R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-7-18 24652]

    R3 DwMirror;DwMirror;c:\windows\system32\drivers\DamewareMini.sys [2007-2-7 3712]

    R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-11-28 22344]

    R3 TmProxy;OfficeScan NT Proxy Service;c:\program files\trend micro\officescan client\TmProxy.exe [2009-7-15 689416]

    R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;c:\program files\tuneup utilities 2010\TuneUpUtilitiesDriver32.sys [2009-10-14 10064]

    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-1 135664]

    S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;"c:\program files\lavasoft\ad-aware\aawservice.exe" --> c:\program files\lavasoft\ad-aware\AAWService.exe [?]

    S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-5-2 250056]

    S3 el575nd5;3Com Megahertz 10/100 LAN CardBus PC Card Driver;c:\windows\system32\drivers\el575ND5.sys [2006-7-17 69692]

    S3 el656cd5;3Com Megahertz Global 10/100 LAN + 56K Modem CardBus PC Card;c:\windows\system32\drivers\el656CD5.sys [2005-6-28 69194]

    S3 EL656WD;EL656WD3Com Winmodem;c:\windows\system32\drivers\EL656WD.sys [2001-11-14 729184]

    S3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2004-5-3 80384]

    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-1 135664]

    S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]

    S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-5 113120]

    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

    .

    =============== Created Last 30 ================

    .

    2012-07-14 12:17:46 6762896 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{4b7e069a-c14e-46e1-941a-c42b10266aaa}\mpengine.dll

    2012-07-12 15:12:37 30016 ----a-w- c:\windows\system32\uxtuneup.dll

    2012-07-12 02:43:12 -------- d-----w- c:\program files\CCleaner

    2012-07-12 02:04:42 421200 ----a-w- c:\program files\mozilla firefox\msvcp100.dll

    2012-07-12 02:04:41 770384 ----a-w- c:\program files\mozilla firefox\msvcr100.dll

    2012-07-10 03:28:21 -------- d-----w- c:\program files\common files\Software Update Utility

    2012-07-09 15:34:58 -------- d-----w- c:\documents and settings\all users\application data\GFI Software

    .

    ==================== Find3M ====================

    .

    2012-07-12 01:53:20 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe

    2012-07-12 01:53:16 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

    2012-06-04 21:35:26 222448 ----a-w- c:\windows\system32\muweb.dll

    2011-07-21 01:54:18 21022914 ----a-w- c:\program files\VLC.exe

    .

    ============= FINISH: 11:09:39.28 ===============
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342367119' post='137245']There are a few left-overs, one driver from Ad-Aware 9 and two start instructions for Ad-Aware 10 services.

    Start menu - Programs - Accessories - Command Prompt

    Enter this command: sc stop Lbd

    If you don't get an error message, enter this command: sc stop Lbd [/quote]



    Thanks for the ongoing help Cecilia. I didn't get past the first instruction above. Am I supposed to be entering the same exact command twice?



    I went ahead and executed it any way. First time I get a status of the service indicating it is in a "stopped" state.



    Executing it right away again, I get the following message:

    [SC] ControlServce Failed 1062:

    The service has not been started



    I'll wait until continuing further until I hear back from you.
    0
  • Support
    There are a few left-overs, one driver from Ad-Aware 9 and two start instructions for Ad-Aware 10 services.



    Start menu - Programs - Accessories - Command Prompt

    Enter this command:



    sc stop Lbd



    If you don't get an error message, enter this command:



    sc stop Lbd



    Exit Command Prompt.



    Control Panel - Administrative Tools - Services

    Find "Lavasoft Ad-Aware Service" in the list. Double-click it and change the start method to disabled.

    Repeat with "Lavasoft Kernexplorer".



    It is still possible to use Ad-Aware 9.6, if you want to. You can download it from FileHippo.

    For the future see the post http://www.lavasoftsupport.com/index.php?/topic/32555-every-time-i-run-live-update-w-9x-the-program-says-unexpectly-needs-to-close/page__view__findpost__p__137027 by LS Andy.



    -----------------------------------

    Some safety recommendations:



    You have an old version of Java installed and it has known vulnerabilities. That makes it easy to infect the computer from a web page. I recommend you to uninstall it and, if really needed, install the latest from http://www.java.com/

    Check the plug-ins in Firefox on http://www.mozilla.org/en-US/plugincheck/



    FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2645238&SearchSource=3&q={searchTerms}

    That means that Firefox performs certain searches using conduit.com, which is not considered to be a trusted web site. To change it write:



    about:config



    in the address field of Firefox.

    In the displayed list find "browser.search.defaulturl", right-click it and select restore.



    Trusted Zone: attachmate.com

    Trusted Zone: netiq.com

    Trusted Zone: netiq.corp

    Trusted Zone: attachmate.com

    Trusted Zone: netiq.com

    Trusted Zone: netiq.corp

    Is it really necessary to have those sites as trusted in Internet Explorer?

    Web sites in the trusted zone bypass a lot of the security in Internet Explorer and that can be dangerous if, for example, they get a malicious ad from an ads company (happens now and then).
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342391794' post='137250']

    Sorry, Brad /sad.png' class='bbc_emoticon' alt=':(' />

    Too much copy and paste. The second command shall be:



    sc delete Lbd

    [/quote]



    I had a feeling that might have been the case. Okay, got that one now and will move on with the rest later this morning... DeleteService SUCCESS
    0
  • Support
    Sorry, Brad /sad.png' class='bbc_emoticon' alt=':(' />

    Too much copy and paste. The second command shall be:



    sc delete Lbd
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342367119' post='137245']

    Some safety recommendations:



    FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2645238&SearchSource=3&q={searchTerms}

    That means that Firefox performs certain searches using conduit.com, which is not considered to be a trusted web site. To change it write:



    about:config



    in the address field of Firefox.

    In the displayed list find "browser.search.defaulturl", right-click it and select restore.[/quote]



    "restore" is not an option. "Reset" is perhaps what I want to select?
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342367119' post='137245']

    Trusted Zone: attachmate.com

    Trusted Zone: netiq.com

    Trusted Zone: netiq.corp

    Trusted Zone: attachmate.com

    Trusted Zone: netiq.com

    Trusted Zone: netiq.corp

    Is it really necessary to have those sites as trusted in Internet Explorer?

    Web sites in the trusted zone bypass a lot of the security in Internet Explorer and that can be dangerous if, for example, they get a malicious ad from an ads company (happens now and then).

    [/quote]



    It actually is NOT necessary to have those sites as trusted any more (old employer). The only possible caveat, and I don't think it's an issue, but when I first logon I have to select the "NetIQUS" domain, even though I'm not really connecting to it - I'm just logging into my laptop. If I try to logon to "this computer" I get a password error. I imagine there's a way to "fix" this, I've just never bothered since it doesn't effect anything.



    Any way, I don't think this would be a factor in what you're going to suggest, but just figured I'd point it out in case I'm figuring wrong. And while it's a little off-track for this thread/forum, if you have suggestions on how to change my logon so it's just my personal one, feel free. /smile.png' class='bbc_emoticon' alt=':)' />
    0
  • Support
    Yes, "reset" seems al-right. I have Firefox in Swedish, usually it works well to translate the used terms but sometimes the most common translation isn't used.



    If you don't visit the web sites in the trusted zone any more, it doesn't matter.



    Sorry, I have no suggestion for you logon. /sad.png' class='bbc_emoticon' alt=':(' />
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342477419' post='137275']

    Yes, "reset" seems al-right. I have Firefox in Swedish, usually it works well to translate the used terms but sometimes the most common translation isn't used.



    If you don't visit the web sites in the trusted zone any more, it doesn't matter.

    [/quote]



    Okay, reset that line in Firefox and deleted the web sites from trusted zones in IE.



    The only lingering issue I have is that none of my USB ports work. I can't be certain that it's in any way tied to the Ad-Aware upgrade, but it did seem to occur at the same time. I don't think we're going to solve that here (unless there is some known issue), but I'll provide a link to a tech forum where I've been trying to solve that just in case someone else comes across the same problem.... http://forums.techguy.org/hardware/1060670-usb-ports-no-longer-recognized.html
    0
  • Support
    I haven't seen anything about USB ports that don't work in the forum.



    Have you checked if the inf folder is located within a sub folder of C:\Windows? Maybe it has another location in XP than in Vista and Windows 7.



    Will a connected thumb-drive be seen by Disk Management?
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342515630' post='137289']

    Have you checked if the inf folder is located within a sub folder of C:\Windows? Maybe it has another location in XP than in Vista and Windows 7.



    Will a connected thumb-drive be seen by Disk Management?

    [/quote]

    A thumb-drive and camera is what I've been using to test for USB connectivity after I try something. Dead as a doorstop in all instances.



    Oddly, I wasn't able to see the inf folder using Explorer, but doing a search for the file it does let me in to a folder called inf and indeed there is a file there called usbstor.inf. Here's is the contents...

    [Version]

    Signature="$CHICAGO$"

    Class=USB

    ClassGUID={36FC9E60-C465-11CF-8056-444553540000}

    provider=%MSFT%

    LayoutFile=LAYOUT.INF

    DriverVer=07/01/2001,5.1.2600.0



    [ControlFlags]

    ExcludeFromSelect = *



    [Manufacturer]

    ; sorted by VID

    %Generic.Mfg%=Generic

    %Mitsumi.Mfg%=Mitsumi

    %HP.Mfg%=HP

    %NEC.Mfg%=NEC

    %SMSC.Mfg%=SMSC

    %IBM.Mfg%=IBM

    %IOData.Mfg%=IOData

    %FujiFilm.Mfg%=FujiFilm

    %ScanLogic.Mfg%=ScanLogic

    %Panasonic.Mfg%=Panasonic

    %SCM.Mfg%=SCM

    %Sony.Mfg%=Sony

    %YEData.Mfg%=YEData

    %Iomega.Mfg%=Iomega

    %LaCie.Mfg%=LaCie

    %TEAC.Mfg%=TEAC

    %Hagiwara.Mfg%=Hagiwara

    %Imation.Mfg%=Imation

    %SanDisk.Mfg%=SanDisk

    %Casio.Mfg%=Casio

    %DioGraphy.Mfg%=DioGraphy

    %M-Sys.Mfg%=M-Sys

    %Addonics.Mfg%=Addonics

    %OnSpec.Mfg%=OnSpec





    [Generic]

    %GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_02&Prot_50

    %GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_05&Prot_50

    %GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_06&Prot_50



    [Mitsumi]

    %USB\VID_03EE&PID_0000.DeviceDesc%=USBSTOR_CBI, USB\VID_03EE&PID_0000

    %USB\VID_03EE&PID_6901.DeviceDesc%=USBSTOR_CBI, USB\VID_03EE&PID_6901



    [HP]

    %USB\VID_03F0&PID_0107.DeviceDesc%=USBSTOR_BULK, USB\VID_03F0&PID_0107

    %USB\VID_03F0&PID_2001.DeviceDesc%=USBSTOR_CBI, USB\VID_03F0&PID_2001

    %USB\VID_03F0&PID_4002.DeviceDesc%=USBSTOR_BULK, USB\VID_03F0&PID_4002

    %USB\VID_03F0&PID_6102.DeviceDesc%=USBSTOR_BULK, USB\VID_03F0&PID_6102



    [NEC]

    %USB\VID_0409&PID_002C.DeviceDesc%=USBSTOR_BULK, USB\VID_0409&PID_002C

    %USB\VID_0409&PID_0040.DeviceDesc%=USBSTOR_CBI, USB\VID_0409&PID_0040



    [SMSC]

    %USB\VID_0424&PID_0FDC.DeviceDesc%=USBSTOR_CBI, USB\VID_0424&PID_0FDC



    [IBM]

    %USB\VID_04B3&PID_4427.DeviceDesc%=USBSTOR_BULK, USB\VID_04B3&PID_4427



    [IOData]

    %USB\VID_04BB&PID_0301.DeviceDesc%=USBSTOR_CBI, USB\VID_04BB&PID_0301



    [FujiFilm]

    %USB\VID_04CB&PID_0100.DeviceDesc%=USBSTOR_CBI, USB\VID_04CB&PID_0100



    [ScanLogic]

    %USB\VID_04CE&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_04CE&PID_0002



    [Panasonic]

    %USB\VID_04DA&PID_0B01.DeviceDesc%=USBSTOR_CBI, USB\VID_04DA&PID_0B01

    %USB\VID_04DA&PID_1B00.DeviceDesc%=USBSTOR_CB, USB\VID_04DA&PID_1B00

    %USB\VID_04DA&PID_0B03.DeviceDesc%=USBSTOR_BULK, USB\VID_04DA&PID_0B03



    [SCM]

    %USB\VID_04E6&PID_0001.DeviceDesc%=USBSTOR_CB, USB\VID_04E6&PID_0001

    %USB\VID_04E6&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_04E6&PID_0002

    %USB\VID_04E6&PID_000A.DeviceDesc%=USBSTOR_BULK, USB\VID_04E6&PID_000A

    %USB\VID_04E6&PID_0101.DeviceDesc%=USBSTOR_BULK, USB\VID_04E6&PID_0101



    [Sony]

    %USB\VID_054C&PID_0022.DeviceDesc%=USBSTOR_BULK, USB\VID_054C&PID_0022

    %USB\VID_054C&PID_0023.DeviceDesc%=USBSTOR_CB, USB\VID_054C&PID_0023

    %USB\VID_054C&PID_0024.DeviceDesc%=USBSTOR_CB, USB\VID_054C&PID_0024

    %USB\VID_054C&PID_0025.DeviceDesc%=USBSTOR_CB, USB\VID_054C&PID_0025

    %USB\VID_054C&PID_002C.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_002C

    %USB\VID_054C&PID_0032.DeviceDesc%=USBSTOR_CBI_NR, USB\VID_054C&PID_0032

    %USB\VID_054C&PID_0037.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_0037

    %USB\VID_054C&PID_0046.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_0046

    %USB\VID_054C&PID_004A.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_004A

    %USB\VID_054C&PID_0056.DeviceDesc%=USBSTOR_CBI_NR, USB\VID_054C&PID_0056

    %USB\VID_054C&PID_0058.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_0058

    %USB\VID_054C&PID_0069.DeviceDesc%=USBSTOR_CBI_NR, USB\VID_054C&PID_0069



    [YEData]

    %USB\VID_057B&PID_0000.DeviceDesc%=USBSTOR_CBI, USB\VID_057B&PID_0000

    %USB\VID_057B&PID_0001.DeviceDesc%=USBSTOR_CBI, USB\VID_057B&PID_0001

    %USB\VID_057B&PID_0010.DeviceDesc%=USBSTOR_BULK, USB\VID_057B&PID_0010



    [Iomega]

    %USB\VID_059B&PID_0001.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0001

    %USB\VID_059B&PID_0030.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0030

    %USB\VID_059B&PID_0031.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0031

    %USB\VID_059B&PID_0032.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0032

    %USB\VID_059B&PID_0060.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0060



    [LaCie]

    %USB\VID_059F&PID_A601.DeviceDesc%=USBSTOR_CB, USB\VID_059F&PID_A601

    %USB\VID_059F&PID_A602.DeviceDesc%=USBSTOR_CB, USB\VID_059F&PID_A602



    [TEAC]

    %USB\VID_0644&PID_0000.DeviceDesc%=USBSTOR_CBI, USB\VID_0644&PID_0000

    %USB\VID_0644&PID_1000.DeviceDesc%=USBSTOR_BULK, USB\VID_0644&PID_1000



    [Hagiwara]

    %USB\VID_0693&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0002

    %USB\VID_0693&PID_0003.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0003

    %USB\VID_0693&PID_0005.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0005

    %USB\VID_0693&PID_0006.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0006

    %USB\VID_0693&PID_0007&MI_00.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0007&MI_00

    %USB\VID_0693&PID_000A.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_000A



    [Imation]

    %USB\VID_0718&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_0718&PID_0002

    %USB\VID_0718&PID_0003&MI_00.DeviceDesc%=USBSTOR_BULK, USB\VID_0718&PID_0003&MI_00



    [SanDisk]

    %USB\VID_0781&PID_0001.DeviceDesc%=USBSTOR_CB, USB\VID_0781&PID_0001

    %USB\VID_0781&PID_0002&MI_00.DeviceDesc%=USBSTOR_BULK, USB\VID_0781&PID_0002&MI_00

    %USB\VID_0781&PID_0100.DeviceDesc%=USBSTOR_CB, USB\VID_0781&PID_0100



    [Casio]

    %USB\VID_07CF&PID_1001.DeviceDesc%=QV2KUX, USB\VID_07CF&PID_1001



    [DioGraphy]

    %USB\VID_0892&PID_0101.DeviceDesc%=USBSTOR_BULK, USB\VID_0892&PID_0101



    [M-Sys]

    %USB\VID_08EC&PID_0010.DeviceDesc%=USBSTOR_BULK, USB\VID_08EC&PID_0010



    [Addonics]

    %USB\VID_0BF6&PID_1234.DeviceDesc%=USBSTOR_BULK, USB\VID_0BF6&PID_1234

    %USB\VID_0BF6&PID_0103.DeviceDesc%=USBSTOR_BULK, USB\VID_0BF6&PID_0103



    [OnSpec]

    %USB\VID_55AA&PID_0102.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_0102

    %USB\VID_55AA&PID_0103.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_0103

    %USB\VID_55AA&PID_1234.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_1234

    %USB\VID_55AA&PID_B004.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_B004

    %USB\VID_55AA&PID_B200&MI_00.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_B200&MI_00

    %USB\VID_55AA&PID_B204&MI_00.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_B204&MI_00

    %USB\VID_55AA&PID_B207&MI_00.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_B207&MI_00





    [PreCopySection]

    HKR,,NoSetupUI,,1



    [DestinationDirs]

    USBSTOR.CopyList = 10, system32\drivers

    QV2KUX.CopyList = 10, system32\drivers



    ; Bulk-Only Specific Sections

    ;

    [USBSTOR_BULK.NT]

    CopyFiles=USBSTOR.CopyList

    AddReg=USBSTOR_BULK.AddReg



    [USBSTOR_BULK.NT.Services]

    Addservice = USBSTOR, 0x00000002, USBSTOR.AddService





    ; CBI Specific Sections

    ;

    [USBSTOR_CBI.NT]

    CopyFiles=USBSTOR.CopyList

    AddReg=USBSTOR_CBI.AddReg



    [USBSTOR_CBI.NT.Services]

    Addservice = USBSTOR, 0x00000002, USBSTOR.AddService





    ; CB Specific Sections

    ;

    [USBSTOR_CB.NT]

    CopyFiles=USBSTOR.CopyList

    AddReg=USBSTOR_CB.AddReg



    [USBSTOR_CB.NT.Services]

    Addservice = USBSTOR, 0x00000002, USBSTOR.AddService





    ; CBI Non-Removable Specific Sections

    ;

    [USBSTOR_CBI_NR.NT]

    CopyFiles=USBSTOR.CopyList

    AddReg=USBSTOR_CBI.AddReg,USBSTOR_NR.AddReg



    [USBSTOR_CBI_NR.NT.Services]

    Addservice = USBSTOR, 0x00000002, USBSTOR.AddService



    [USBSTOR_CBI_NR.NT.HW]

    DelReg = USBSTOR_CBI_NR.DelReg



    [USBSTOR_CBI_NR.DelReg]

    HKR,,"LowerFilters"



    ; QV2KUX specific sections

    [QV2KUX.NT]

    Needs=USBSTOR_CB.NT

    CopyFiles=QV2KUX.CopyList



    [QV2KUX_Filter_Reg]

    HKR,,"LowerFilters",0x00010000,"QV2KUX"



    [QV2KUX.NT.HW]

    Addreg=QV2KUX_Filter_Reg



    [QV2KUX.NT.Services]

    Needs=USBSTOR_CB.NT.Services

    Addservice = QV2KUX, , QV2KUX.AddService



    [QV2KUX.AddService]

    DisplayName = %QV2KUX.SvcDesc%

    ServiceType = 1 ; SERVICE_KERNEL_DRIVER

    StartType = 3 ; SERVICE_DEMAND_START

    ErrorControl = 1 ; SERVICE_ERROR_NORMAL

    ServiceBinary = %12%\qv2kux.sys

    LoadOrderGroup = PnP Filter



    [QV2KUX.CopyList]

    qv2kux.sys









    ; Registry Sections

    ;

    [USBSTOR_BULK.AddReg]

    HKR,,DriverFlags,0x00010001,0x00000001



    [USBSTOR_CBI.AddReg]

    HKR,,DriverFlags,0x00010001,0x00000002



    [USBSTOR_CB.AddReg]

    HKR,,DriverFlags,0x00010001,0x00000003



    [USBSTOR_NR.AddReg]

    HKR,,NonRemovable,0x00010001,0x00000001





    ; Common Sections

    ;

    [USBSTOR.AddService]

    DisplayName = %USBSTOR.SvcDesc%

    ServiceType = 1

    StartType = 3

    ErrorControl = 1

    ServiceBinary = %12%\USBSTOR.SYS



    ; Windows 2000 Copy List Section

    ;

    [USBSTOR.CopyList]

    USBSTOR.SYS

































































    [Strings]

    MSFT="Microsoft"























    Generic.Mfg = "Compatible USB storage device"

    GenericBulkOnly.DeviceDesc = "USB Mass Storage Device"



    Mitsumi.Mfg = "Mitsumi Electronics, Corp."

    USB\VID_03EE&PID_0000.DeviceDesc = "Mitsumi USB CD-R/RW Drive"

    USB\VID_03EE&PID_6901.DeviceDesc = "Mitsumi USB Floppy"



    HP.Mfg = "Hewlett-Packard"

    USB\VID_03F0&PID_0107.DeviceDesc = "HP USB CD-Writer Plus"

    USB\VID_03F0&PID_2001.DeviceDesc = "HP USB Floppy"

    USB\VID_03F0&PID_4002.DeviceDesc = "Hewlett-Packard Digital Camera"

    USB\VID_03F0&PID_6102.DeviceDesc = "Hewlett-Packard Digital Camera"



    NEC.Mfg = "NEC Systems"

    USB\VID_0409&PID_002C.DeviceDesc = "NEC Clik!-USB Drive"

    USB\VID_0409&PID_0040.DeviceDesc = "NEC USB Floppy"



    SMSC.Mfg = "Standard Microsystems Corporation"

    USB\VID_0424&PID_0FDC.DeviceDesc = "SMSC USB Floppy"



    IBM.Mfg = "IBM"

    USB\VID_04B3&PID_4427.DeviceDesc = "IBM USB CD-ROM Drive"



    IOData.Mfg = "I-O Data Device, Inc."

    USB\VID_04BB&PID_0301.DeviceDesc = "USB Storage Device"



    FujiFilm.Mfg = "FujiFilm"

    USB\VID_04CB&PID_0100.DeviceDesc = "FujiFilm FinePix Digital Camera"



    ScanLogic.Mfg = "ScanLogic Corporation"

    USB\VID_04CE&PID_0002.DeviceDesc = "ScanLogic USB Storage Device"



    Panasonic.Mfg = "Panasonic"

    USB\VID_04DA&PID_0B01.DeviceDesc = "Panasonic USB CD-R/RW Drive"

    USB\VID_04DA&PID_1B00.DeviceDesc = "USB Reader Writer for SD Memory Card"

    USB\VID_04DA&PID_0B03.DeviceDesc = "Panasonic USB SuperDisk 240MB"



    SCM.Mfg = "SCM Microsystems"

    USB\VID_04E6&PID_0001.DeviceDesc = "USB ATAPI Storage Device"

    USB\VID_04E6&PID_0002.DeviceDesc = "USB SCSI Storage Device"

    USB\VID_04E6&PID_000A.DeviceDesc = "USB CompactFlash Reader"

    USB\VID_04E6&PID_0101.DeviceDesc = "USB ATAPI Storage Device"



    Sony.Mfg = "Sony Corporation"

    USB\VID_054C&PID_0010.DeviceDesc = "Sony Digital Camera"

    USB\VID_054C&PID_0022.DeviceDesc = "Sony USB HiFD Drive"

    USB\VID_054C&PID_0023.DeviceDesc = "Sony USB CD-R/RW Drive"

    USB\VID_054C&PID_0024.DeviceDesc = "Sony Mavica Digital Still Camera"

    USB\VID_054C&PID_0025.DeviceDesc = "Sony USB Memory Stick Walkman"

    USB\VID_054C&PID_002C.DeviceDesc = "Sony USB Floppy"

    USB\VID_054C&PID_0032.DeviceDesc = "Sony Memory Stick Reader/Writer"

    USB\VID_054C&PID_0037.DeviceDesc = "Sony MG Memory Stick Reader/Writer"

    USB\VID_054C&PID_0046.DeviceDesc = "Sony USB Network Walkman"

    USB\VID_054C&PID_004A.DeviceDesc = "Sony USB Memory Stick Hi-Fi System"

    USB\VID_054C&PID_0056.DeviceDesc = "Sony MG Memory Stick Reader/Writer"

    USB\VID_054C&PID_0058.DeviceDesc = "Sony MG Memory Stick CLIE"

    USB\VID_054C&PID_0069.DeviceDesc = "Sony Memory Stick Reader/Writer"



    YEData.Mfg = "Y-E Data, Inc."

    USB\VID_057B&PID_0000.DeviceDesc = "Y-E Data USB Floppy"

    USB\VID_057B&PID_0001.DeviceDesc = "Y-E Data USB Floppy"

    USB\VID_057B&PID_0010.DeviceDesc = "Y-E Data USB Memory Stick Reader"



    Iomega.Mfg = "Iomega Corporation"

    USB\VID_059B&PID_0001.DeviceDesc = "Iomega USB Zip 100"

    USB\VID_059B&PID_0030.DeviceDesc = "Iomega USB Zip 250"

    USB\VID_059B&PID_0031.DeviceDesc = "Iomega USB Zip 100"

    USB\VID_059B&PID_0032.DeviceDesc = "Iomega USB Bus Powered Zip 250"

    USB\VID_059B&PID_0060.DeviceDesc = "Iomega USB Click!Dock"



    LaCie.Mfg = "LaCie"

    USB\VID_059F&PID_A601.DeviceDesc = "LaCie USB Hard Drive"

    USB\VID_059F&PID_A602.DeviceDesc = "LaCie USB CD-R/RW Drive"



    TEAC.Mfg = "TEAC Corporation"

    USB\VID_0644&PID_0000.DeviceDesc = "TEAC USB Floppy"

    USB\VID_0644&PID_1000.DeviceDesc = "TEAC USB CD-ROM Drive"



    Hagiwara.Mfg = "Hagiwara Sys-Com Co., Ltd."

    USB\VID_0693&PID_0002.DeviceDesc = "USB SmartMedia Reader/Writer"

    USB\VID_0693&PID_0003.DeviceDesc = "USB CompactFlash Reader/Writer"

    USB\VID_0693&PID_0005.DeviceDesc = "USB Dual Slot Reader/Writer"

    USB\VID_0693&PID_0006.DeviceDesc = "USB SM PCCard R/W and SPD"

    USB\VID_0693&PID_0007&MI_00.DeviceDesc = "FlashGate ME (Authenticated)"

    USB\VID_0693&PID_000A.DeviceDesc = "USB SDCard/MMC Reader/Writer"



    Imation.Mfg = "Imation Corp."

    USB\VID_0718&PID_0002.DeviceDesc = "Imation SuperDisk USB 120MB"

    USB\VID_0718&PID_0003&MI_00.DeviceDesc = "Imation SuperDisk USB 120MB (Authenticated)"



    SanDisk.Mfg = "SanDisk Corporation"

    USB\VID_0781&PID_0001.DeviceDesc = "SanDisk USB ImageMate"

    USB\VID_0781&PID_0002&MI_00.DeviceDesc = "SanDisk USB ImageMate (Authenticated)"

    USB\VID_0781&PID_0100.DeviceDesc = "SanDisk USB ImageMate Multimedia Card Reader"



    Casio.Mfg = "Casio"

    USB\VID_07CF&PID_1001.DeviceDesc = "Casio Digital Camera"

    QV2KUX.SvcDesc="Casio Digital Camera"



    DioGraphy.Mfg = "DioGraphy Inc."

    USB\VID_0892&PID_0101.DeviceDesc = "DioGraphy USB Smartdio Reader/Writer"



    M-Sys.Mfg = "M-Systems Flash Disk Pioneers Ltd."

    USB\VID_08EC&PID_0010.DeviceDesc = "DiskOnKey USB personal storage device"



    Addonics.Mfg = "Addonics Technologies"

    USB\VID_0BF6&PID_1234.DeviceDesc = "Addonics USB Storage Device"

    USB\VID_0BF6&PID_0103.DeviceDesc = "Addonics USB Storage Device"



    OnSpec.Mfg = "OnSpec Electronic Inc."

    USB\VID_55AA&PID_0015.DeviceDesc = "OnSpec USB Hard Drive"

    USB\VID_55AA&PID_0102.DeviceDesc = "USB SuperDisk"

    USB\VID_55AA&PID_0103.DeviceDesc = "OnSpec USB IDE Hard Drive"

    USB\VID_55AA&PID_1234.DeviceDesc = "OnSpec USB CD-R/RW Drive"

    USB\VID_55AA&PID_B004.DeviceDesc = "OnSpec USB MMC/SD Reader/Writer"

    USB\VID_55AA&PID_B200&MI_00.DeviceDesc = "OnSpec USB Compact Flash Reader (Authenticated)"

    USB\VID_55AA&PID_B204&MI_00.DeviceDesc = "OnSpec USB MMC/ SD Reader (Authenticated)"

    USB\VID_55AA&PID_B207&MI_00.DeviceDesc = "OnSpec USB Memory Stick Reader (Authenticated)"





    USBSTOR.SvcDesc = "USB Mass Storage Driver"
    0
  • Support
    Sorry, I don't know how to interpret that file. It was only to help you continue in the other forum. If nothing turns up in Device Manager when you connect an USB device, it is possible that is a hardware fault.
    0
  • Customer
    Don't spend too much time studying the above dump. In the mean time I found what was supposed to be an original copy of the file contents so I saved that out in place of what was there, full shut-down and re-start.... Same story, nothing from my USB ports.
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342565924' post='137310']

    Sorry, I don't know how to interpret that file. It was only to help you continue in the other forum. If nothing turns up in Device Manager when you connect an USB device, it is possible that is a hardware fault.

    [/quote]

    I can't imagine that it's a hardware fault Cecilia. Between the two on the docking station and the two on the laptop itself, I've got FOUR USB ports. They all worked previously; now none of them work. I'm getting close to just giving up.
    0
  • Customer
    Maybe this will help. Check page 13 of attached manual (zipped) and then follow link.



    [url="http://support.dell.com/"]http://support.dell.com/[/url]





    [attachment=9439:DELL Latitude D630 User Manual.zip]
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  • Customer
    [quote name='Pierre67' timestamp='1342591449' post='137315']

    Maybe this will help. Check page 13 of attached manual (zipped) and then follow link.



    [url="http://support.dell.com/"]http://support.dell.com/[/url]





    [attachment=9439:DELL Latitude D630 User Manual.zip]

    [/quote]



    Thanks for the help Peter.



    Okay, first the short version... I went to the Dell site and was able to download and run Notebook System Software, as suggested on page 13 as referenced above. Shut down, booted up, no change.







    Longer version - two things...

    1) Although I was able to download and install NSS, I did have one odd error message along the way...

    16 bit MS-DOS Subsystem

    C:\DOCUME~1\AnesiB\APPLIC~1\SMBIOSSP.exe

    C:\PROGRA~1\\Symantec\S32EVNT1.DLL An installable Virtual Device Driver failed Dll initialization. Choose "Close" to terminate the application

    I initially thought it was going to stop right there, but I was able to continue along after that and everything seemed to go fine.



    2)Going to the Dell support site, you are able to enter either your service tag# and/or execute an auto-detect from the Dell site. Either way, you are then prompted to "Initilize the Dell Driver Analyze Utility", which I did (a few times now).



    The utility briefly runs until displaying this message...



    [b] [size="3"]Internet Explorer has closed this webpage to help protect your computer[/size][/b]



    [b] A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.[/b]



    Any thoughts on what to try next?
    0
  • Support
    2) You can disable all add-ons in Internet Explorer by selecting Internet Options in Control Panel, then choose Program tab and click Handle add-ons.
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342648968' post='137335']

    2) You can disable all add-ons in Internet Explorer by selecting Internet Options in Control Panel, then choose Program tab and click Handle add-ons.

    [/quote]



    Thanks Cecilia. Step ahead of you this time /smile.png' class='bbc_emoticon' alt=':)' /> - I already disabled all add-ons in IE, re-booted, tried to run the Dell driver analyze, same results...



    [b][size="2"]Internet Explorer has closed this webpage to help protect your computer[/size][/b]



    [b][size="2"]A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.[/size][/b]



    I don't know that I have a lot of confidence in the accuracy of that error message, but maybe I'm just getting cynical after too many hours trying to fix this thing. Grrrrrrr......
    0
  • Customer
    Brad, I am starting to run out of ideas but here goes.



    Go to page 107 and read 'System Setup Program'



    USB ports may stop working. [url="http://support.microsoft.com/kb/817900"]http://support.microsoft.com/kb/817900[/url]



    USB connectivity issues - this covers a multitude of tests and checks.



    [url="http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_361761&isLegacy=true"]http://support.dell....1&isLegacy=true[/url]



    Perform a clean boot. [url="http://support.microsoft.com/kb/310353"]http://support.microsoft.com/kb/310353[/url] Method 2.



    I have also been following your post.



    [url="http://forums.techguy.org/hardware/1060670-usb-ports-no-longer-recognized-2.html"]http://forums.techgu...cognized-2.html[/url]



    I will check again tomorrow if you have made any headway.
    0
  • Support
    C:\PROGRA~1\\Symantec\S32EVNT1.DLL

    Is there any Symantec program in the computer?
    0
  • Support
    @llamalady:

    Your posts have been moved to their own topic: http://www.lavasoftsupport.com/index.php?/topic/32632-llamalady-splitted-topic/
    0
  • Customer
    [quote name='CeciliaB' timestamp='1342685720' post='137351']

    C:\PROGRA~1\\Symantec\S32EVNT1.DLL

    Is there any Symantec program in the computer?

    [/quote]



    Apparently there was/is, though I don't recall that being the case. I did go through the uninstall process, but that same error message persisted when I ran Dell NSS.
    0
  • Customer
    [quote name='Pierre67' timestamp='1342674952' post='137345']

    Brad, I am starting to run out of ideas but here goes.



    Go to page 107 and read 'System Setup Program'



    USB ports may stop working. [url="http://support.microsoft.com/kb/817900"]http://support.microsoft.com/kb/817900[/url]

    [/quote]



    Thanks very much for the ideas Peter. I just went through everything from the above link. The first 3 "easy fixes" were of no use. Some of them I had done before, but I went through all three any way.



    So then I go to this one, the more "advanced" one...



    This section is intended for an advanced computer user.



    You can disable the USB Selective Suspend feature as a workaround by editing the registry. The USB device may become unresponsive because of a race condition in the Selective Suspend feature. The Selective Suspend feature suspends the USB device to efficiently maintain battery power by enabling the computer to turn off the USB device. However, sometimes this feature may not correctly wake up the USB device. Therefore, the USB device is unresponsive when you try to use it.



    You might want to disable this feature for server products where power management is not important or required.



    [b]Important[/b] This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    [url="http://support.microsoft.com/kb/322756"]322756[/url] How to back up and restore the registry in Windows

    To disable the Selective Suspend feature, follow these steps:[list=1]

    [*]Click [b]Start[/b], and then click [b]Run[/b].



    [b]Note[/b] If you are running Windows Vista, click [b]Start[/b], and then use the [b]Start Search[/b] box.

    [*]Type regedit, and then click [b]OK[/b]. Registry Editor opens.

    [*]Locate and then click the following registry subkey:

    [b]HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\USB[/b]

    [*]If the [b]DisableSelectiveSuspend[/b] registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:

    [list=1]

    [*]On the [b]Edit[/b] menu, point to [b]New[/b], and then click [b]DWORD[/b].

    [*]Type DisableSelectiveSuspend, and then press ENTER.

    [*]On the [b]Edit[/b] menu, click [b]Modify[/b].

    [/list] [*]In the Value data field, type 1 to disable the Selective Suspend feature, and then click [b]OK[/b].

    [/list]

    ----------------------------

    Note step 3. I am able to navigate all the way down to the Services directory, but there is no file or directory under that named simply "USB". There are eight sub-directories starting out "USB....", but neither a file or directory named USB.

    I don't know if this is significant or not.



    I'll stop here and maybe look into some of your other suggestions tomorrow Peter, unless this turns out to be our smoking gun.
    0
  • Customer
    Brad, just be very careful with the registry. One mistake can corrupt it. The other problem could be a corruption of one of your system file/s. Have you run " sfc /scannow " without the quotes from your run position in XP? The inf file that you touched is part of your hidden system files and may be corrupt.



    I have attached two (2) files. One is a snapshot of my registry residing on my XP machine and shows the USB registry entries. The other one is a text file which is the actual entry of the USB entry in the registry. If you are confident you can change the file extension from 'txt' to 'reg' and you are then able to copy it into your registry by double clicking on it. That is your decision and I can't guarantee a fix.



    [attachment=9440:USB 1.jpg]



    [attachment=9441:USB.txt]
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