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adaware > unlimited selfreinstallation

Customer

hello

 

i wanted to install adaware (free edition) but it repeats the "publishing product installation" step indefinitely.

 

in this step, when the progress bar is complete then the installation restarts some quick steps of the installation process and continues with the "publishing product installation" again, and so the installation is never complete so i have to abort.

 

i have windows 7 64bits pro.

 

what is the problem please?

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Comments

10 comments

Date Votes
  • Customer

    i have finally succed the installation but this time i have chosen the compatibility mode, the 1st time it was the other mode, so i will stay with the compatibility mode^^

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  • Support

    Hi ahahah,

     

    Please, collect and upload folders and files by following http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate your issue.

     

    PS. To get an email when I reply, please click "Follow this topic" button, which is located rather close to the upper right corner.

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  • Support

    Good, ahahah!

     

    But please, collect files and folders anyway.

     

    When Ad-Aware is in compatibility mode, you don't have any real-time protection and that isn't safe.

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  • Customer

    hello. I just went to update my payed pro version of adaware this morning and I am having this same issue myself.
    I really am not good with tech.. but from what I can tell there is at least some of adaware re-installed on my comp, but I can't really access any of it/ its not showing up on the desktop/in the programs as being installed/working.

    The install process just loops endlessly on the publishing product installation step...

    I think I attached the files you need ..

    Thanks for your help

    ~Furesiya

     

    Ad-Aware 11.zip

    MSI7c5be.zip

    system info.zip

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  • Support

    Hi Furesiya,

     

    Thank you for the logs. I'll inform my contact person at Lavasoft on Monday, when she is back in the office.

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  • Customer

    Thank you. Until then is there a way to get the previous version back?

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  • Support

    You're welcome

     

    Not from Lavasoft's web site, but you can investigate if Filehippo has old installation files. I know that they had Ad-Aware 9 after Ad-Aware 10 had been released.

     

    Maybe a system restore to a date before the installation of Ad-Aware 11 can help you too, but hard to know.

    Start menu - All programs - Accessories - System Tools - System Restore

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  • Support

    Hi Furesiya,

     

    I got this explanation from Lavasoft.

    The installation is divided in seven smaller installations. Each one of these seven installations will display the same messages "Installing", "Downloading", "Publishing" etc. You have to be patient until all seven installations have been done. If you have a slow internet connection, it can take long time.

     

    Please, try to install Ad-Aware 11 again.

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  • Customer

    Oh my xD.

    Alright. I will do so. Thank you for your help. It just kept being labeled at the same thing so it appeared to be.. Well, doing he same thing,

    I will do this now though,

    Thanks again,

    ~fure

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  • Support

    You are welcome, Furesiya

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