CeciliaB, on 03 Nov 2013 - 08:11 AM, said:
1. Please, start a Command Prompt window:
Start button - All programs - Accessories - Command Prompt
Vista, Windows 7:
Start button - All programs - Accessories
Right-click Command Prompt and select Run as administrator.
Search for Command Prompt and when the program is listed right-click Command Prompt and select Run as administrator.
2. In the Command Prompt window enter the following commands (end each one with the Enter key):
sc stop gfibto
sc delete gfibto
sc stop gfiark
sc delete gfiark
If you get an error message after the stop commands, please don't do the corresponding delete command.
Please, write all messages you get in your answer.
I have been dealing with this issue for too long, but rather than dealing with it alone, I was hoping to find a fix/solution online to the "Service Unavailable" issue that just won't go away. Before searching online though, I called AdAware Tech support for help, but they seem content of brushing me off because, and I'm quoting the tech, "You're only 1 of 2 known customers with this related issue out of a million satisfied customers." I simply asked the guy how they plan on keeping business with unstable software designed to secure computers sensitive information from threats?
I started off by trying the free AdAware antivirus for the first year, AdAware 10 @ the time, and with discounted promos during AdAware 11 introduction in Fall '13, I decided to upgrade my security to AdAware 11 Pro Security. Well, that worked out for the first month maybe, but then this "Service Unavailable" issue hatched and it's been a nightmare ever since.
I tried stopping and deleting the drivers as you mentioned above, and they were present and deleted, but after rebooting and the following day, same crap.
Unless your techs can figure this out, I'm thinking the only solution may be to uninstall AdAware and take my business elsewhere.
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