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Trying to Uninstall AdAware 11

Customer

I am running Ad-Aware 11 on Windows 8. A little while ago my copy of Ad-Aware started spamming me with update notifications, but I noticed that although I followed the update instructions and restarted my computer, the Ad-Aware wouldn't update and would continue to send popups. I went to the control panel > Add/Remove programs to uninstall it with the aim of later reinstalling, but the copy of Ad-Aware I found there had no uninstall button on the drop-down.

 

I don't see a thread here with a problem quite like this one. I'm hoping someone here can tell me how to uninstall this damaged Ad-Aware or repair it so that it updates properly.

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Comments

108 comments

Date Votes
  • Customer

    Worked great, thank you.

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  • Support


    Hey.


    Please send me the solution.

    Hi adelmus,

     


    I have sent a PM to you.

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  • Support

    Hi Deel,

     


    How much of this list can you follow?


    http://www.lavasoft.com/mylavasoft/support/supportcenter/faqs/how-to-update-adaware-0

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  • Customer

    There is no step three or step four.. The Lavasoft website just downloads the updater and the Ad-Aware runs it automatically. Then Ad-Aware presents the following message:

     

    "Reboot Required. You recently installed or uninstalled a software that requires a computer reboot. Please restart your computer before installing Ad-Aware antivirus."

     

    After I reboot, the Ad-Aware starts at the beginning again. Incidentally, it is version 11.1.5152.0.

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  • Customer

    The solution you sent my might have worked. It'll be a day or so before I know. Thank you for your help.

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  • Support

    I see, the "Reboot Required" message. I have sent you a PM with the common solution to that issue.

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  • Support

    You're welcome

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  • Customer

    I too am having this same problem, with the message "You have recently installed or uninstalled a software that requires a computer reboot." Any help would be appreciated. Thank you.

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  • Support

    I too am having this same problem, with the message "You have recently installed or uninstalled a software that requires a computer reboot." Any help would be appreciated. Thank you.

    Hi WickedMMFWCL,

     


    I have sent a PM to you. You're welcome

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  • Support

    Thank you very much CeciliaB, that worked like a charm

    I'm glad it worked and you're welcome
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  • Customer

    Thank you very much CeciliaB, that worked like a charm

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  • Customer

    I have encountered the same problem; please PM the instruction to me. Many thanks!!

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  • Support

    I have encountered the same problem; please PM the instruction to me. Many thanks!!

    Hi Ericliuliu,

     


    I have sent the PM to you.


    You're welcome

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  • Customer

    CeciliaB, you are a very understanding person to be dealing with this same issue over and over again. May you also send me the PM as well as I am dealing with the same issue.

     

    Thank you

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  • Support


    CeciliaB, you are a very understanding person to be dealing with this same issue over and over again. May you also send me the PM as well as I am dealing with the same issue.

     


    Thank you

    Hi Deckie,

     


    I have sent the PM to you.


    You're welcome

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  • Support

    Worked great, thank you.

    You're welcome
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  • Customer

    Can I have the solution too, please? I appreciate your help...if it's not complicated maybe it would be easier for you to just post it here, no? Well, thanks anyway.

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  • Customer

    I have the same problem. Please send PM. Thank you so much.

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  • Support

    I have the same problem. Please send PM. Thank you so much.

     


    Can I have the solution too, please? I appreciate your help...if it's not complicated maybe it would be easier for you to just post it here, no? Well, thanks anyway.

    Hi LorenaE and leoleendo,

     


    I have sent a PM to you.

     


    You're welcome

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  • Customer

    I am running Ad-Aware 11.1 free on Windows 8.1 64 bit. When I wanted to update, I get a message "Reboot Required. You recently installed or uninstalled a software that requires a computer reboot. Please restart your computer before installing Ad-Aware antivirus". I have tried restarting 2-3 times without any luck. I then uninstalled Ad Aware and restarted the system. Tried installing Ad Aware, without luck. Deleted registry keys and lavasoft folder from C:\Programme Files and C:\Programme Data. Restarted the system and tried installing Ad Aware. No luck. I always get the "Reboot Required. You recently installed or uninstalled a software that requires a computer reboot. Please restart your computer before installing Ad-Aware antivirus". Can you please help me with the installation of Ad-Aware.

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  • Support

    I am running Ad-Aware 11.1 free on Windows 8.1 64 bit. When I wanted to update, I get a message "Reboot Required. You recently installed or uninstalled a software that requires a computer reboot. Please restart your computer before installing Ad-Aware antivirus". I have tried restarting 2-3 times without any luck. I then uninstalled Ad Aware and restarted the system. Tried installing Ad Aware, without luck. Deleted registry keys and lavasoft folder from C:\Programme Files and C:\Programme Data. Restarted the system and tried installing Ad Aware. No luck. I always get the "Reboot Required. You recently installed or uninstalled a software that requires a computer reboot. Please restart your computer before installing Ad-Aware antivirus". Can you please help me with the installation of Ad-Aware.

    Hi manish74,

     


    I suggest that you start with doing a system restore to a date when Ad-Aware was installed:


    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc only the last section of the three sections

     


    I have sent a PM to you with instructions of how to solve the "reboot required" issue.

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  • Customer

    Hi,

     

    Sorry for the late reply as I was out of town. Yes, your solution did fix the problem. Thanks a lot for the quick reply.

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  • Support


    Hi,

     


    Sorry for the late reply as I was out of town. Yes, your solution did fix the problem. Thanks a lot for the quick reply.

    You're welcome, manish74


    No need for an apology.

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  • Customer

    I have the reboot required problem aswell, please PM me the solution.

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  • Support

    I have the reboot required problem aswell, please PM me the solution.

    Hi pirigin,

     


    I have sent a PM to you.

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  • Customer

    I have the same problem. Can you send me the fix?

     

    Thanks

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  • Support


    I have the same problem. Can you send me the fix?

     


    Thanks

    Hi godinperson,

     


    I have sent a PM to you.


    You're welcome

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  • Customer

    Hi Cecilia,

     

    I am having the same problem as well - would you be able to PM me the fix too?

     

    Thank you!

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  • Support


    Hi Cecilia,

     


    I am having the same problem as well - would you be able to PM me the fix too?

     


    Thank you!

    Hi linajoy,

     


    I have sent a PM to you.


    You're welcome

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  • Customer


    Hi linajoy,

     

    I have sent a PM to you.

    You're welcome


     

    Thank you so much! It worked perfectly and is finally completely installed.

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