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Virus keeps returning straight after deletion.

Customer


HI 



  • R.E: ThreatType="Virus" ThreatName="DeepScan:Generic.PWStealer.9ED5576A


The aforementioned 'virus' has been found on my computer in the last couple of days.



I normally run Adaware quick virus scans on my computer at least 2-3 times a week and usually, there is no problem, a  desktop for university work, always comes out clean without no viruses. 



In the last 5 days though:



  1.  I ran a quick scan (scan 1) in which two viruses of similar names, including the aforementioned one in the subject heading, were detected but only one was able to be deleted. The 2nd the virus named ThreatName="DeepScan:Generic.PWStealer.9ED5576A" would not delete annoyingly though.


  2. I tried a quick scan again, (scan 2) and still the same issue it would not delete.


  3. I tried a quick scan a third time (scan 3), this time updating to the latest Adaware and updating definitions which it normally does automatically and this time it did delete; result! 


  4. Just to check it had deleted, I ran a quick scan again the next day (Scan4) and now not only did the ThreatName="DeepScan:Generic.PWStealer.9ED5576A" return, but the first virus which did delete the first time in scan 1, now is back too and now both will not delete. 


 



Annoyingly these virus are mostly not deleting or returning straight after being deleted. I attach all 4 scan reports if that helps anyone.



Hopefully, someone can advise me as to what I should do or direct me to someone in the Adaware tech support team/email who may be able to help. 



If I have posted this in the wrong part of the forum then my apologies, I will grateful for any advice as to where I should post it. 



Thanks in Advance 



Tariq



 


adaware_Report_Quick_Manual_07-05-2018 233643.xml

adaware_Report_Quick_Manual_08-05-2018 125754.xml

adaware_Report_Quick_Manual_10-05-2018 134401.xml

adaware_Report_Quick_Manual_11-05-2018 125707.xml

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Comments

8 comments

Date Votes
  • Customer


    Thanks CeciliaB for such a quick response. 



    I will look out for a response on Monday hopefully. 

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  • Support


    Hi Tariq,



    I'm not an expert of how to interpret the scan reports but it looks like that adaware antivirus doesn't find a file on the hard disk but a running process. Since it might be a false positive, I've moved your topic to that forum. Hopefully someone at adaware software has some time to look into your problem on Monday.



    @LS.Andy

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  • Customer


    Hi Cecilia 



    From reading the other thread it seems that I will need to run Adaware in 'compatible mode' if I want to have it installed with Panda - another anti-virus software.



    To your knowledge does this makes sense and if it is correct can you advise as to how I can activate the compatible mode function in the Adaware control panel. 



    Thanks again 



    Tariq 



     

    0
  • Support


    Hi Tariq,



    This message is often from computers with two installed antivirus programs or where there are left-overs from a previously installed antivirus program. See this topic: https://forum.adaware.com/index.php?/topic/35095-persistent-virus-on-virtual-memory/



    Have you two antivirus programs or have recently uninstalled one?



     

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  • Customer


    Hi Cecilia 



     



    Thank you for following this up Will check out the thread too. 



     



    I have panda av installed aswell 



     



    Best wishes 



     



    Tariq 

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  • Support


    Hi Tariq,



    Yes, if you want to have another antivirus program installed too, adaware must be installed in compatible mode to not get problems due to conflicts. It's only possible to do that choice during the installation of adaware.



    Now you must uninstall adaware, restart the computer, run its special removal tool and restart the computer before installing adaware again.

    Removal tool: https://www.adaware.com/removal-tool

    Compatible install: https://www.adaware.com/antivirus/install

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  • Customer


    Hi Cecilia 



    Thanks for your step by step guide. I followed all instructions first uninstalling, then complete removal with the tool and then reinstalling in compatibility mode. 



    I ran the scan again and this time the same two 'viruses' as in the last scan which would not delete are still present and again they failed to delete. 



    Thanks as always and any other options to look at. 



    Tariq 

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  • Support


    Hi Tariq,



    You're welcome



    Do you get those false positives if you turn off Panda's real-time protection before starting the scan with adaware antivirus?

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