Internal Exception Error
I recently tried running an old version of Ad-aware, probably a 2007. During update and scan it crashed. I tried a few things but the whole computer seemed to be running weird so I re-booted. I got an error message upon start up "internal exception error" with a button at the bottom to report the problem. This popped up three times. I hit 'send error message' each time. Screen went away and the computer worked fine.
But everytime I started up I got the same thing. So I un-installed Lavasoft from the Control panel. Re-booted and got the same message. I ran a registry cleaner to try and get rid of any old Ad-Aware fragments and still got the same error message. I did a full system clean, and in desperation downloaded the latest version of Ad-aware hoping that when it loaded it would find old software and delete it.
Nothing. Everytime I start up my computer I get the same warning "internal exception error" and I have to click 'send error message' three times before it goes away and I can do anything.
I am looking for some kind of guidance on how to get rid of this annoying pop up. I would prefer to continue using Ad-Aware as I am fond of the program and tend to try a lot of software so I am always trying to prevent unintentinally loading malware.
Any help is greatly appreciated.
But everytime I started up I got the same thing. So I un-installed Lavasoft from the Control panel. Re-booted and got the same message. I ran a registry cleaner to try and get rid of any old Ad-Aware fragments and still got the same error message. I did a full system clean, and in desperation downloaded the latest version of Ad-aware hoping that when it loaded it would find old software and delete it.
Nothing. Everytime I start up my computer I get the same warning "internal exception error" and I have to click 'send error message' three times before it goes away and I can do anything.
I am looking for some kind of guidance on how to get rid of this annoying pop up. I would prefer to continue using Ad-Aware as I am fond of the program and tend to try a lot of software so I am always trying to prevent unintentinally loading malware.
Any help is greatly appreciated.
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Since you had uninstalled the old version, the new version could not uninstall it. Try to do a clean uninstall using Revo Uninstaller (revouninstaller.com) on the highest setting to remove Lavasoft/Ad-Aware. Then try a fresh install, but execute the installer from your HDD/desktop, not the browser temp download file. Also, best to stop all other apps/processes while installing any software.
If you think your system's already infected with malware, follow the instructions in my signature about posting in the HijackThis forum. There somebody can help you with malware diagnosis and removal. Since a lot of malware targets Ad-Aware, you might need to clean your system before it installs correctly.
I'd recommend not downloading/installing apps which are not from a trusted a source like CNET. But if you continue, you should install Sandboxie, which allows you to run apps and surf the internet in a sandbox, isolated from your main system. It's not full-proof - I know somebody who still got a virus while using it - but it's a lot safer:
[url="http://en.wikipedia.org/wiki/Sandboxie"]http://en.wikipedia.org/wiki/Sandboxie[/url]
[url="http://www.sandboxie.com/"]http://www.sandboxie.com/[/url]0
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