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I can't uninstall AdAware AE from Windows Vista Home Edition Service Pack 2!

Comments

4 comments

  • Support

    Hi Ray,

     

    Is Ad-Aware AE still running in the computer?

    Do you have the program folder of Ad-Aware and does it contain an uninstall program (or did you mean that with "in programs")?

    Have you checked if Ad-Aware is listed in Control Panel - Programs and Features (or did you mean that with "in programs")?

     

    You can try to uninstall Ad-Aware AE by using Revo Uninstaller as suggested in this post: http://www.lavasoftsupport.com/index.php?/topic/23058-cannot-uninstall-free-ad-aware-2008/#entry94152

    Make sure that you install the free version and untick all unnecessary stuff as toolbars during the installation.

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  • Customer

    Hi Lavasoft Moderator,

     

    No it doesn't contain the uninstall program folder in the start menu > all programs. And Yes Ad-Aware AE is listed in Control Panel > Programs and Features,

    but the uninstall option doesn't appear for this program though it does for the rest of the program in Control Panel > Programs and Features.

     

    I have tried to uninstall Ad-Aware AE with Revo Uninstaller but I didn't untick all unnecessary stuff as toolbars during the installation, although I am pretty

    sure I dont have any toolbars in IE other than the shortcut toolbar.

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  • Support

    Hi Ray,

     

    Let us see if and what in Ad-Aware that is still running.

     

    Save DDS to your desktop: http://download.bleepingcomputer.com/sUBs/dds.scr

    Double-click on the DDS tool to run it.

    When finished, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    Save them to your desktop and paste the content of DDS.txt into your answer.

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  • Arlene Gislason

    What steps should I take to run the DDS tool and analyze the logs it generates to check for potential malware or security issues on my system?

    Referenced https://dinosaurgame3d.com/ http://www.lavasoftsupport.com/index.php?/topic/23058-cannot-uninstall-free-ad-aware-2008/#entry94152

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