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Can't install beta 3.

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15 comments

  • Customer

    And before you ask, yes i redownloaded it, and yes i rebooted

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  • Support

    Hi rosendalek19,

     

    Thanks for the report.

    Adaware seems to be installed but cannot update.

     

    Please, collect and upload log files by following http://www.lavasoftsupport.com/index.php?/topic/34672-how-to-report-a-bug/

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  • Customer

    Also definitions wont download. they keep freezing at 24mb out of 166mb

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  • Customer

    As requested:

     

    However i could not locate any adaware msi files in the temp folder, so instead i have just compressed the entire temp folder

     

    and as you can see the updates just freeze, despite a working internet connection.its also happening on another machine with the adaware 11 edition

    adaware antivirus.zip

    Temp.zip

    msinfo32.zip

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  • Support

    Thanks for the logs, I'll inform my contact person tomorrow.

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  • Customer

    I installed 12.0.390.10466 Beta 3 on Windows 10x64 It is working until well

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  • Support


    As requested:

     

    However i could not locate any adaware msi files in the temp folder, so instead i have just compressed the entire temp folder

     

    and as you can see the updates just freeze, despite a working internet connection.its also happening on another machine with the adaware 11 edition


    I got this information from Lavasoft:

     

    According to the logs, there was a problem with the update service and there are three causes:

    1) A problem with the internet connection.

    2) A problem with the update server of Lavasoft.

    3) Something is blocking the internet connection.

     

    1) and 2) Please, run the updater again to check if it was a temporary problem.

    Does the computer have a slow or unreliable internet connection?

     

    3) Do you have another antivirusprogram, firewall or similar program installed (including an old version of Ad-Aware)?

    Please, uninstall the other programs and restart the computer.

     

    Or is it possible that there are left-overs of such a program?

    What such program have you had before?

     

    ----------

     

    Do you try to install adaware beta in Virtualbox?

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  • Customer


    I got this information from Lavasoft:

     

    According to the logs, there was a problem with the update service and there are three causes:

    1) A problem with the internet connection.

    2) A problem with the update server of Lavasoft.

    3) Something is blocking the internet connection.

     

    1) and 2) Please, run the updater again to check if it was a temporary problem.

    Does the computer have a slow or unreliable internet connection?

     

    3) Do you have another antivirusprogram, firewall or similar program installed (including an old version of Ad-Aware)?

    Please, uninstall the other programs and restart the computer.

     

    Or is it possible that there are left-overs of such a program?

    What such program have you had before?

     

    ----------

     

    Do you try to install adaware beta in Virtualbox?


    It still jams at 30mb of downloads, i have a fresh vm with windows defender and firewall turned off.

     

    have a 12mb connection, and a direct copy of bitdefender updated fine, so its not an international link issue.

     

    Had a problem with norton for mac blocking the ip addresses from the virtual machine, so added exclusions and no difference.

     

    and since its happening on another fresh vm with ad-aware 11+ , means that the only thing left is ad-awares update servers. maybe a bottleneck in your network or it timing out

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  • Customer

    @CecilliaB

     

    I have been able to re-create the issue in windows 10 64bit with both defender and firewall off. downloading updates freezes at 30mb/170mb even after reboot and clearing of temporary files

     

     

    adaware antivirus12.zip

    msinfo64.zip

    Temp.zip

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  • Support

    Just an update, now installs and updates with no problem. Windows 8.1 64-bit


    Thanks

    Still problem with the other computer with Windows 7?

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  • Customer

    Just an update, now installs and updates with no problem. Windows 8.1 64-bit

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  • Customer


    Thanks

    Still problem with the other computer with Windows 7?


    yeah and windows 10 as per most recent logs

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  • Support

    yeah and windows 10 as per most recent logs


    How about the new beta 4?

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  • Customer

    Greetings again CeciliaB

    You guys really need an offline installer. jmho

    I beta test a multitude of gaming & security related

    software and this is still failing.

    I get to the Phase where it says the updater finished

    and it simply goes no further so it creates no logs.

    It just sits there not advancing, and I did something I normally would

    not do for any software, I disabled Windows Firewall for the entire install

    with no security active, its something with this online installer, I just know it.

    System:

    Windows 10 Pro x64 v14393.693

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  • Support


    Greetings again CeciliaB

    You guys really need an offline installer. jmho

    I beta test a multitude of gaming & security related

    software and this is still failing.

    I get to the Phase where it says the updater finished

    and it simply goes no further so it creates no logs.

    It just sits there not advancing, and I did something I normally would

    not do for any software, I disabled Windows Firewall for the entire install

    with no security active, its something with this online installer, I just know it.

    System:

    Windows 10 Pro x64 v14393.693


     

    Hi CyberGhosT,

     

    Offline installers are usually developed for final versions, but not for beta versions.

     

    According to Lavasoft, logs are created as soon as the installation begins. Have you checked that the folder C:\ProgramData\adaware\adaware antivirus really doesn't exist when Adaware hangs?

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