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Integration into Windows (Defender and Firewall)

Comments

14 comments

  • Customer

    Uninstalling, twice, did not re-activate Ad-Aware. Message from Microsoft is with the latest Update, a few days ago, may be a Compatibility issue, preventing Ad-Aware from operating. Will there be a fix to this issue soon?

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  • Customer

    None of the keys given in http://www.lavasoftsupport.com/index.php?/topic/34671-download-ad-aware-12-beta-here/ works for me (Activation failed). Did they change?

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  • Support


    (First, happy 2017 to everyone! )

     

    Ad-Aware does not integrate into my Windows 10 computer completely.


    • Windows Defender is running even though I have Ad-Aware installed and active. And if I turn its real time protection off, Windows starts displaying warnings like "Windows Defender and adaware antivirus are off; tap or click to view installed antivirus apps". The "Security and Maintenance" window then indicates Ad-Aware as "off" and Defender as "snooze".

    • Same goes for the firewall. I have Network Protection turned on but I'm getting warnings like "Windows Firewall and adaware firewall are off" all the time.


    Ad-Aware should disable Windows Defender (and Firewall, if Pro is installed) automatically. Also, I don't know why Windows doesn't know whether Ad-Aware is on or off.


     

    Happy 2017 to you, too!

     

    When Adaware is installed it should inform Windows that it's an enabled antivirus program etc. and then Windows are supposed to turn off Defender etc. I suggest that you uninstall Adaware, restart the computer and install Adaware again since it's possible that the information from Adaware to Windows is handled as it should be next time.

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  • Support

    Thanks for the report

    Lavasoft had done a mistake but now the keys should work again.

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  • Support

    Uninstalling, twice, did not re-activate Ad-Aware. Message from Microsoft is with the latest Update, a few days ago, may be a Compatibility issue, preventing Ad-Aware from operating. Will there be a fix to this issue soon?


    Hi Lance,

     

    Please note that this topic is about Ad-Aware 12 Beta, not Ad-Aware 11 that you use according to your other post.

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  • Customer

    First Timer. Not sure of where to Post. Thanks.

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  • Customer

    Cecilia, thank you. Reinstalling solved the problems. If I find out what causes Windows treating Ad-Aware as disabled, I'll report it.

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  • Customer

    When I start my computer, it soon begins warning me that there's no antivirus on, no firewall on, or neither. Happens on both computers (Windows 10 and the unfortunate Windows 7). If I disable and re-enable Network or RT Protection, the respective warning goes away. I guess something goes wrong during the startup?

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  • Customer

    Here's something, if you still need...

     

    This thread http://www.lavasoftsupport.com/index.php?/topic/34755-allert-notifications-appears-after-each-restart-windows/ is about a similar problem. Great to hear you're working on it.

    Logs – kopija.zip

    Logsbrljbrlglbrb.zip

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  • Support

    When I start my computer, it soon begins warning me that there's no antivirus on, no firewall on, or neither. Happens on both computers (Windows 10 and the unfortunate Windows 7). If I disable and re-enable Network or RT Protection, the respective warning goes away. I guess something goes wrong during the startup?


    Please upload Adaware logs from the computer with Windows 10, and try to collect them as soon as possible after the start of the computer. Hopefully Lavasoft can see something in it.

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  • Support


    Here's something, if you still need...

     

    This thread http://www.lavasoftsupport.com/index.php?/topic/34755-allert-notifications-appears-after-each-restart-windows/ is about a similar problem. Great to hear you're working on it.


     

    Lavasoft is still interested and asks if you allow them to connect to your computer to investigate the problem. You'll see everything they do, and you'll be able to stop them and communicate with them. If you accept it, please send me your email address and when you're available in a PM. Lavasoft will respond in another PM and later on send you a file by email.

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  • Customer

    Unfortunately I'll be away till Sunday. Would Monday (about 18:00 CET) be OK?

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  • Support

    Unfortunately I'll be away till Sunday. Would Monday (about 18:00 CET) be OK?


    Please, send me a PM and I'll invite my contact person to that PM conversation and then you two can discuss the time directly.

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  • Support

    Lavasoft has been able to reproduce the problem and they are working on a fix now. Please be patient while waiting for the next version.

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