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AdAware 8.3.0 is the SLOWEST for update

Customer
Ad-Aware 8.3.0 is the SLOWEST of ANY software PROGRAM that I have USED IN 15 YEARS of online updating.



The previous released took only seconds, sometimes - though rarely - a minute, maybe 90 seconds to update. This new 8.3.0 version has been taking anywhere between 2-1/2 to 10 minutes to update.



I am confident that there will be a few Ad-Aware moderators or like individuals whom will suggest the SLOW or LAGGING updates are due to their servers being overwhelmed by the BILLIONS of users updating to the latest version. While this may be plausible, it was NEVER this SLOW with 8.2.0 or 8.1.0 or 8.0.0 or any significant update in the past several years.



Any suggestions other than wiping Ad-Aware completely out of my system (which I have already done, twice, including but not limited to a manual scrubbing of my Registry and HDD)?



Puzzled,



Martin
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Comments

65 comments

Date Votes
  • Customer
    Actually, the servers shouldn't be overloaded since the auto-update day/time is randomized, I think by when Ad-Aware's installed, and it's unchangeable in Scheduler. But there probably is some extra load by those doing manually web updates during US business hours since I think Lavasoft said most users are in the US. Still, that's no excuse. If you need faster servers, get faster servers.



    Your speeds in seconds before 8.3 and 2-10 mins after 8.3 are quicker than my cable connection. It takes quite a while to download the defs since they have grown from 30mb to 98mb in the last year. Someone here recently said it took them 50 mins to do the initial update!



    I have a feeling it's related to some reports of Ad-Watch gobbling up CPU% and hard drives going nuts as Ad-Aware updates. The only big change they've advertised is that anti-virus is now included in the free version, so I suspect that's the culprit.
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  • Customer
    [quote name='martinsmithson' post='120966' date='Jul 11 2010, 07:14 AM']Ad-Aware 8.3.0 is the SLOWEST of ANY software PROGRAM that I have USED IN 15 YEARS of online updating.[/quote]



    I have to disagree, try Kaspersky, AVG, MBAM, Avast, McAfee. these are products I have used over the years and only ESET (in my experience) has a better update process. Although A-A update cannot be so fast, still the PC is very usable while updating. Not so with some other products. Just recently there was indeed a time when the A-A update for some reason was taking longer than usual. What I did was cancel, restart my comp and manually update. Update slowdowns cant be entirely blamed on the A-A software.



    One thing I've observed just now is that the E-mail scanner which used to be in the 'Extras' tab is now gone. I'd like to ask 'visitor' if this has been taken away by Lavasoft automatically thru a recent update without informing the user. As I remember the E-mail scanner was still their after updating to 8.3 but I just noticed its gone. So this was taken away and maybe part of the reason why updating takes longer than usual. Shouldn't this be listed as a new update maybe 8.3.1 or mayeb 'downdate' to 8.2.9 -since something was taken away /biggrin.png' class='bbc_emoticon' alt='B)' />
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  • Customer
    With a 30 MB Broadband connection, the Ad-Aware 8.3.0 update took over 25 minutest to execute at 1:30 AM EST U.S.



    WTF is going on with this update?



    This is the 5th PC that I have updated to Ad-Aware's latest version and it is the 5th time that I have experienced the extraordinary delay from Ad-Aware.



    What say YOU, Ad-Aware?



    Hmm??



    CurlySue
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  • Customer
    CurlySue, I deleted your individual post since it was a copy/paste of your reply here.



    [quote name='HelenGrace' post='120998' date='Jul 11 2010, 07:48 PM']One thing I've observed just now is that the E-mail scanner which used to be in the 'Extras' tab is now gone. I'd like to ask 'visitor' if this has been taken away by Lavasoft automatically thru a recent update without informing the user. As I remember the E-mail scanner was still their after updating to 8.3 but I just noticed its gone. So this was taken away and maybe part of the reason why updating takes longer than usual. Shouldn't this be listed as a new update maybe 8.3.1 or mayeb 'downdate' to 8.2.9 -since something was taken away /biggrin.png' class='bbc_emoticon' alt='B)' />[/quote]

    In the email scanner threads here, I had posted Lavasoft's intent to discontinue that feature, which is why I'm surprised it's still offered as part of Total Security:



    [url="http://lavasoft.com/download_and_buy/product_comparison_chart.php"]http://lavasoft.com/download_and_buy/produ...rison_chart.php[/url]



    Unless they got it working correctly, it seems like having it part of the $49.95 top-shelf product is asking for trouble. I suppose if all they did was flick a switch to turn if off in Free and Pro, it didn't warrant issuance of a new version number.



    BTW, I'm not sure how long ago you used AVG, but I still use version 8.5 (won't upgrade to 9 unless definitions stop) and both the definition and software updates are quick, only takes a minute or so.
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  • Customer
    In my opinion it seems to be the Anti-Virus downloads. Each definition is is downloaded one at a time and each one is installed before the next definition is downloaded. The download portion seems quick but the install takes a lot of time. I update manually so I have been watching the process.
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  • Customer
    it sounds like you have a congested start-up with too many start-up programs OR possibly your Internet connection is most likely congested. Also having a somewhat decent sized bandwidth is one but what helps is your connection rate to your Provider and a ping that doesn't fluctuate alot.
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  • Customer
    [quote name='CurlySue' post='121002' date='Jul 12 2010, 02:09 AM']With a 30 MB Broadband connection, the Ad-Aware 8.3.0 update took over 25 minutest to execute at 1:30 AM EST U.S.



    WTF is going on with this update?



    This is the 5th PC that I have updated to Ad-Aware's latest version and it is the 5th time that I have experienced the extraordinary delay from Ad-Aware.



    What say YOU, Ad-Aware?



    Hmm??



    CurlySue[/quote]



    All I have to say to this post is "AMEN!"



    Takes a half hour for my computer to finish booting because of the update manager. I just paid for this program and I think I'm going to uninstall it. This is totally unacceptable.



    /mad.gif' class='bbc_emoticon' alt=':unsure:' />
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  • Customer
    [quote name='chronos' post='121044' date='Jul 12 2010, 11:30 PM']Takes a half hour for my computer to finish booting because of the update manager. I just paid for this program and I think I'm going to uninstall it. This is totally unacceptable.



    /mad.gif' class='bbc_emoticon' alt=':unsure:' />[/quote]



    Hello,

    I don't think A-A is all to blame here. In my case everytime I install/uninstall software I always do the usual disk cleanup also you could try to reduce the restore points to only the latest, all this thru the Windows disc cleanup(u can also use 3rd party disk cleaners but i wont mention brands here) and configure the progs which startup in your PC thru Run>msconfig(all this u can do w/ 1 particular, very popular and free disk cleaner but i wont mention it), defrag then restart. Give your PC some time to adjust to the new programs, maybe 3 to 5 starts or maybe even a week, before concluding that you have to do something more drastic like running sfc /scannow or a Repair install of Win XP(assuming u hav XP). Its not uncommon PCs dont feel right after installing/uninstalling something sometimes it takes some getting used to.



    Hope this helps you and your PC and A-A get along /smile.png' class='bbc_emoticon' alt=':)' />
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  • Customer
    [quote name='chronos' post='121044' date='Jul 12 2010, 03:30 PM']I just paid for this program and I think I'm going to uninstall it. This is totally unacceptable.[/quote]

    As a paid user, you should at least contact Lavasoft Support (link in my signature) to see what they have to say. They might be able to help you sort it out.
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  • Customer
    [quote name='visitor' post='121021' date='Jul 12 2010, 05:14 AM']CurlySue, I deleted your individual post since it was a copy/paste of your reply here.

    In the email scanner threads here, I had posted Lavasoft's intent to discontinue that feature, which is why I'm surprised it's still offered as part of Total Security:



    [url="http://lavasoft.com/download_and_buy/product_comparison_chart.php"]http://lavasoft.com/download_and_buy/produ...rison_chart.php[/url]



    Unless they got it working correctly, it seems like having it part of the $49.95 top-shelf product is asking for trouble. I suppose if all they did was flick a switch to turn if off in Free and Pro, it didn't warrant issuance of a new version number.



    BTW, I'm not sure how long ago you used AVG, but I still use version 8.5 (won't upgrade to 9 unless definitions stop) and both the definition and software updates are quick, only takes a minute or so.[/quote]



    YOU DELETED IT BECAUSE IT DREW OVER 150 VIEWERS WITHIN ITS FIRST 20 HOURS ON THE BOARD AND YOU DID NOT WANT AD-AWARE TO CONTINUE TO RECEIVE BAD PRESS AS IT DESERVES FOR THEIR CURRENT AND PATHETIC UPDATE PROBLEMS. CLEARLY, AS A BOARD ADMINISTRATOR (disguised as an Advanced Member), YOUR BIAS COULD NOT BE MORE OBVIOUS.



    I DID NOT ALLOW AD-AWARE TO INSTALL THE EMAIL SCANNER AND THEREFORE YOUR SUGGESTION IS NOT ONLY IRRELEVANT, IT COULD NOT BE FURTHER FROM A SOLUTION.



    CS



    [quote name='M.F.C. Cheaters' post='121037' date='Jul 12 2010, 10:19 AM']In my opinion it seems to be the Anti-Virus downloads. Each definition is is downloaded one at a time and each one is installed before the next definition is downloaded. The download portion seems quick but the install takes a lot of time. I update manually so I have been watching the process.[/quote]



    You could not be more PRECISE, M.F.C. Cheaters, and I applaud your clarity. THAT is EXACTLY what HAPPENS each AND every TIME anyone UPDATES this LATEST disgusting 8.3.0 SOFTMORISH version AD-AWARE.



    Thanks for support us in our quest to encourage AD-AWARE to resolve this DISGUSTING issue with an IMMEDIATE 8.3.1 UPDATE.



    CurlySue



    [quote name='chronos' post='121044' date='Jul 12 2010, 02:30 PM']All I have to say to this post is "AMEN!"



    Takes a half hour for my computer to finish booting because of the update manager. I just paid for this program and I think I'm going to uninstall it. This is totally unacceptable.



    /mad.gif' class='bbc_emoticon' alt=':unsure:' />[/quote]



    I share your /mad.gif' class='bbc_emoticon' alt=':)' /> tone, chronos, and could not be more DISGUSTED by the 8.3.0 AD-AWARE UPDATE.



    CurlySue



    [quote name='Computer wizard' post='121047' date='Jul 12 2010, 07:02 PM']it sounds like you have a congested start-up with too many start-up programs OR possibly your Internet connection is most likely congested. Also having a somewhat decent sized bandwidth is one but what helps is your connection rate to your Provider and a ping that doesn't fluctuate alot.[/quote]



    Interesting observations, Computer wizard. However, as a software engineer, I assure you that MY computer, and EVERY computer that I have a relation to, could NOT be more efficient and performance oriented. As such, for example, there are ONLY TWO PROGRAMS loaded in my Startup folder - two, mouse and audio. There are NO other programs running in the background and I do not have a single program that updates automatically. I scrub my Registry and various programs after each and every use. My computer does not get shutdown without a thorough and comprehensive system cleaning. Regarding Internet connectivity, that is checked often - occasionally monitored - and is consistently at 23 Mbps or higher, with upload speeds exceeding 8 Mbps each and every test.



    [img]http://i27.tinypic.com/2j1pf92.png[/img]



    Speaking as from a "computer wizard" perspective, I would submit those speeds would easily be considered "decent" by even the most stringent criterion. I would also submit that you will rarely find a computer that performs at a higher rate, given its hardware, or Internet connectivity as efficient and speed driven.



    [img]http://i25.tinypic.com/2vxk1t5.png[/img]



    [img]http://i28.tinypic.com/120kmlz.png[/img]



    Regarding PING . . .



    [img]http://i30.tinypic.com/v6575g.png[/img]



    . . . that is also frequently tested and after over 550 tests, it has not fluctuated more than 4.2% (as in four point two percentage points), so that is also a non-factor.



    CurlySue



    [quote name='HelenGrace' post='121057' date='Jul 12 2010, 11:23 PM']Hello,

    I don't think A-A is all to blame here. In my case everytime I install/uninstall software I always do the usual disk cleanup also you could try to reduce the restore points to only the latest, all this thru the Windows disc cleanup(u can also use 3rd party disk cleaners but i wont mention brands here) and configure the progs which startup in your PC thru Run>msconfig(all this u can do w/ 1 particular, very popular and free disk cleaner but i wont mention it), defrag then restart. Give your PC some time to adjust to the new programs, maybe 3 to 5 starts or maybe even a week, before concluding that you have to do something more drastic like running sfc /scannow or a Repair install of Win XP(assuming u hav XP). Its not uncommon PCs dont feel right after installing/uninstalling something sometimes it takes some getting used to.



    Hope this helps you and your PC and A-A get along /smile.png' class='bbc_emoticon' alt=':)' />[/quote]



    Interesting.



    Equally interesting that it is abundantly clear that this DELAY did not exist with any previous release of Ad-Aware, that I have been exposed to over the last 5-1/2 years.



    As a consulting engineer, I have never seen a PC require more than a single rebooting to adjust (or take some time getting used) to a new program and its configuration. Perhaps, after 25 years in the industry, I simply have not seen enough mainframes or personal computers feel there way into a new program - though, I doubt that.



    I commend you on the use of various scrubbers (my word or description, not yours) that you employ. I use several myself - most of which are freeware or donation-ware programs. In my experience, it is not good to put all eggs in one basket, and therefore I use several Registry scrubbers, as well as system cleaners. Not one program does everything effectively and neither do the "paid" programs, for that matter.



    CurlySue
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  • Customer
    that still doesn't eliminate the factor of having a congested exchange only proving that your bandwidth is reasonable, you need to perform a congestion test which your provider Comcast can provide you with the adequate steps to perform.
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  • Customer
    [quote name='CurlySue' post='121081' date='Jul 13 2010, 02:33 PM']YOU DELETED IT BECAUSE IT DREW OVER 150 VIEWERS WITHIN ITS FIRST 20 HOURS ON THE BOARD AND YOU DID NOT WANT AD-AWARE TO CONTINUE TO RECEIVE BAD PRESS AS IT DESERVES FOR THEIR CURRENT AND PATHETIC UPDATE PROBLEMS. CLEARLY, AS A BOARD ADMINISTRATOR (disguised as an Advanced Member), YOUR BIAS COULD NOT BE MORE OBVIOUS.[/quote]

    As I said in your other post, you can believe what you want. Had your post not been a copy/paste, I would have left it. If it had 150 views, that means you wasted 150 peoples' time reading a duplicate post.



    [quote name='CurlySue' post='121081' date='Jul 13 2010, 02:33 PM']I DID NOT ALLOW AD-AWARE TO INSTALL THE EMAIL SCANNER AND THEREFORE YOUR SUGGESTION IS NOT ONLY IRRELEVANT, IT COULD NOT BE FURTHER FROM A SOLUTION.[/quote]

    If you were paying attention, my blurb on the email scanner was directed to HelenGrace, who specifically addressed me.



    Question: if you're so unhappy with Ad-Aware, why do you continue to use it? By continuing to bash it, I could say you're working for the competition undercover, but I'm not paranoid like your accusing me of being a Lavasoft employee working incognito on their own website, LOL.
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  • Customer
    Yo, visitor (aka, moderator in disguise)...



    YOU SAID > If it had 150 views, that means you wasted 150 peoples' time reading a duplicate post.



    Then YOU presume clearly presume two things, (1) 150 people read both posts - not remotely likey, and (2) the FACTS presented were, in FACT, a waste of people's time - too funny.



    YOU SAID > I'm not paranoid like your accusing me of being a Lavasoft employee working incognito on their own website...



    (1) I am a licensed professional engineer, licensed in 50 U.S. states and 11 international countries. I also run and own a consulting engineering firm with 152 employees. I could not be further from the competition, or working for them in any manner.



    (2) I never said you were an employee. Having once administrated an online forum, much like this one, I was never paid, never received an iota of compensation from the manufacturer. You do not have to be an employee to be a moderator. My opinion, remains.



    CS
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  • Customer
    What steps have you done to fix this problem from your end?
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  • Customer
    [quote name='CurlySue' post='121110' date='Jul 14 2010, 02:37 AM']Yo, visitor (aka, moderator in disguise)...

    I never said you were an employee. You do not have to be an employee to be a moderator.[/quote]

    To clear up the board user group terminology - initially you said I was a Board Administrator disguised as an Advanced Member. Board Admins are Lavasoft employees (usernames beginning with LS and a Lavasoft avatar). Valued Members, designated by green user group text, are board moderators. That's why I have the ability to delete duplicate posts. That doesn't make me biased toward Lavasoft - I'm merely a go-between between the free users on this forum and the LS Admin.



    Again, why go through so much trouble with 54 different computers? If you really don't like Ad-Aware, why not recommend something else to your family?
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  • Customer
    [quote name='Computer wizard' post='121087' date='Jul 13 2010, 04:14 PM']that still doesn't eliminate the factor of having a congested exchange only proving that your bandwidth is reasonable, you need to perform a congestion test which your provider Comcast can provide you with the adequate steps to perform.[/quote]



    I have instructed one of my lead engineers to interface with Comcast tech support to request your suggested "congestion test" and trust that Microsoft Certified Systems Engineers will not hinder or impede the results.



    In addition, Computer wizard, because I am so terribly fond of real-time, real-world results, in my opinion, I will do your "congestion test" one better.



    Since reading your post, I have dispatched an email to 54 family members whose ISP's range from Comcast to Frontier to several other broadband providers. The email requests that they schedule their next updates a various times of day and night, each and every day of the week. Beginning Thursday, 2010 July 15, schedule AD-AWARE 8.3.0 UPDATES as follows...



    FIRST

    - Thursday, Midnight

    - Friday, 1AM

    - Saturday, 2AM

    - Sunday, 3AM

    - Monday, 4AM

    - Tuesday, 5AM

    - Wednesday, 6AM



    SECOND

    - Thursday, 7AM

    - Friday, 8AM

    - Saturday, 9AM

    - Sunday, 10AM

    - Monday, 11AM

    - Tuesday, 12AM

    - Wednesday, 1PM



    THIRD

    - Thursday, 2PM

    - Friday, 3PM

    - Saturday, 4PM

    - Sunday, 5PM

    - Monday, 6PM

    - Tuesday, 7PM

    - Wednesday, 8PM



    FOURTH

    - Thursday, 9PM

    - Friday, 10PM

    - Saturday, 11PM

    - Sunday, Midnight (repeat loop)



    Given 54 different computers, running various operating systems, I submit that this progressive schedule will provide a sample size that is exceedingly sufficient and the resulting statistical data will support a near indisputable conclusion.



    Let the statistics BEGIN.



    CurlySue
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  • Customer
    Let me give you the steps to perform such a simple yet short test



    1. you need a tool called WinMTR.



    2. extract the folder downloaded and open.



    3. in the field titled Host enter either the name or I.P of Comcast website and hit start, time it in even intervals.



    4. Once you Stopped it ( you need too hit stop, it doesn't auto stop itself ) hit copy text too clipboard, Open a word processor and paste results, followed by results of a speed test.



    5. six of these actions need too be perform in total, three at off peak hours and three at peak.



    Then simply email the document to Comcast for them to finalize the conclusion.
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  • Customer
    Due to Ad-Aware's system delay, this was a duplicate of my above post. I guess the system is CONGESTED at 1:15 PM GMT.



    HA!!
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  • Customer
    [quote name='Computer wizard' post='121113' date='Jul 14 2010, 02:22 AM']Let me give you the steps to perform such a simple yet short test



    1. you need a tool called WinMTR.



    2. extract the folder downloaded and open.



    3. in the field titled Host enter either the name or I.P of Comcast website and hit start, time it in even intervals.



    4. Once you Stopped it ( you need too hit stop, it doesn't auto stop itself ) hit copy text too clipboard, Open a word processor and paste results, followed by results of a speed test.



    5. six of these actions need too be perform in total, three at off peak hours and three at peak.



    Then simply email the document to Comcast for them to finalize the conclusion.[/quote]



    Our MCSE is laughing at your suggestion, as is the manager of tech support at Comcast. However, they are BOTH applauding my decision to acquire real-time, real-world statistical data which has already begun.



    Sorry the PRO's don't see things your way there ol' boy, Computer wizard. That being said, I anxiously await the first 24 hour stats from my family.



    CurlySue
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  • Customer
    [quote name='CurlySue' post='121170' date='Jul 15 2010, 11:21 PM']Our MCSE is laughing at your suggestion, as is the manager of tech support at Comcast. However, they are BOTH applauding my decision to acquire real-time, real-world statistical data which has already begun.



    Sorry the PRO's don't see things your way there ol' boy, Computer wizard. That being said, I anxiously await the first 24 hour stats from my family.



    CurlySue[/quote]



    There is more than one way to perform the test, but at the end of the day YOU are the one with problem so the results the rest of your family produce wont fix yours, if this issue was Lavasofts update servers problem, there would be more than yourself complaining and as far as i can see your the only one so far with this problem, every time someone tries too offer help you are reluctant too accept that it might be a issue at your end and instant respond in a manor which isn't tolerated, so i have to agree with visitor if you dislike Ad-aware so much just uninstall it quickest fix yet but this topic has bored me from get go, goodluck.





    [quote]Sorry the PRO's don't see things your way there ol' boy, Computer wizard[/quote] hate too burst your bubble of humor but i am one of those PRO's
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  • Customer
    [quote name='Computer wizard' post='121173' date='Jul 15 2010, 04:32 AM']There is more than one way to perform the test, but at the end of the day YOU are the one with problem so the results the rest of your family produce wont fix yours, if this issue was Lavasofts update servers problem, there would be more than yourself complaining and as far as i can see your the only one so far with this problem, every time someone tries too offer help you are reluctant too accept that it might be a issue at your end and instant respond in a manor which isn't tolerated, so i have to agree with visitor if you dislike Ad-aware so much just uninstall it quickest fix yet but this topic has bored me from get go, goodluck.

    hate too burst your bubble of humor but i am one of those PRO's[/quote]



    This is not about disliking Ad-Aware, I have been a proponent and advocate for nearly 10 years. I have an inventory of newsletters, emails, lectures and college level coursework to support this claim. Instead, it is about resolution. But given the abundantly clear shift in procedures that have introduced significant delays associated with updating the 8.3.0 version, Internet congestion is about as lame an excuse as I have heard in the last 5 years. In addition to 54 family members, I have a list of over 2700+ users who are experiencing the same problem.



    It is now 8:00 AM EDT in the U.S. and in less than 10 minutes I will have one-third of today's results.



    Tic tic tic.



    CS
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  • Customer
    [quote name='martinsmithson' post='120966' date='Jul 11 2010, 02:14 AM']Ad-Aware 8.3.0 is the SLOWEST of ANY software PROGRAM that I have USED IN 15 YEARS of online updating.



    The previous released took only seconds, sometimes - though rarely - a minute, maybe 90 seconds to update. This new 8.3.0 version has been taking anywhere between 2-1/2 to 10 minutes to update.



    I am confident that there will be a few Ad-Aware moderators or like individuals whom will suggest the SLOW or LAGGING updates are due to their servers being overwhelmed by the BILLIONS of users updating to the latest version. While this may be plausible, it was NEVER this SLOW with 8.2.0 or 8.1.0 or 8.0.0 or any significant update in the past several years.



    Any suggestions other than wiping Ad-Aware completely out of my system (which I have already done, twice, including but not limited to a manual scrubbing of my Registry and HDD)?



    Puzzled,



    Martin[/quote]



    Ad-Aware has been increasingly slow since AE. Two of my lesser Pentium 4 machines take 40+ seconds just to load Ad-Aware 8.3 every time. Both my Core2 machines and this P-4 load it instantly. Updates always take forever no matter what machine. All machines are kept clean with Ad-Aware (all automation off), Spybot Search & Destroy (all automation off), AVG 9.0, Eusing Free Registry cleaner, and CCleaner. I defrag the XP machines once every two to three months. For Ad-Aware I use Advanced Mode -> Settings -> Updates (check the three "do not..." radio buttons -> Ad-Watch! Live! (uncheck everything and select the "do not..." radio button -> Customize (uncheck everything). I manually update when I feel like it and use Ad-Aware as a scanner only. It often finds infections that Spybot and AVG miss.

    This machine: P-4 2.8, 3GB, Win7 ultimate, mirror RAID, 25Mb fiber internet connection.

    Hope this helps,

    BW
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  • Customer
    [quote name='CurlySue' post='121169' date='Jul 15 2010, 04:16 AM']Due to Ad-Aware's system delay, this was a duplicate of my above post. I guess the system is CONGESTED at 1:15 PM GMT.



    HA!![/quote]

    Actually, the board lockup is a different problem. From what I understand, it's due to the Google and Ask Jeeves spider bots which are perpetually onboard. Quite annoying.
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  • Customer
    With 54 of 54 computers reporting in, beginning Thursday 2010 JULY 15 at Midnight, in accordance with the following schedule...



    FIRST

    - Thursday, Midnight

    - Friday, 1AM

    - Saturday, 2AM

    - Sunday, 3AM

    - Monday, 4AM

    - Tuesday, 5AM

    - Wednesday, 6AM



    SECOND

    - Thursday, 7AM

    - Friday, 8AM

    - Saturday, 9AM

    - Sunday, 10AM

    - Monday, 11AM

    - Tuesday, 12AM

    - Wednesday, 1PM



    THIRD

    - Thursday, 2PM

    - Friday, 3PM

    - Saturday, 4PM

    - Sunday, 5PM

    - Monday, 6PM

    - Tuesday, 7PM

    - Wednesday, 8PM



    FOURTH

    - Thursday, 9PM

    - Friday, 10PM

    - Saturday, 11PM

    - Sunday, Midnight (repeat loop)



    ...where the starting times of all 54 computers were staggered, I have compiled statistical data which includes not less than 4 updates (corresponding with each day since last Thursday) that reflects every hour on the current 12 hour clock (or 24 hour clock if you prefer military time).



    Not surprising, given five different broadband Internet Service Providers - with download bandwidths of 15 Mbps (minimum) to 34 Mbps (maximum), with upload bandwidths between 5 and 9 Mbps - the average update download time required for Ad-Aware 8.3.0 is 21.7 (as in twenty-one point seven) minutes. The variance associated with this average is less than 2.3 (as in two point three) minutes. In other words, the average range across a sample of five ISPs, including 54 (as in fifty-four) computers - running Windows XP SP2, SP3, Linux, and Mac operating systems - is currently 19.4 to 24.0 minutes, connected to Ad-Aware servers updating Ad-Aware 8.3.0



    The current average across 54 PCs is simply PATHETIC! Prior updates, including 8.2.6 and those prior, averaged less than TWO MINUTES on the same 54 computers.



    So, all of you Ad-Aware profligates, it has been less than two weeks since 8.3.0 was introduced and not one of you has a credible explanation of what has truthfully happened at Ad-Aware or with its servers. Each of the 54 computers in my survey report the same issue that several other members of this forum have noted... the update has been segmented into several individual downloads with significant pause times between each segment. These segments may have existed prior to 8.3.0, but the pause times between each segment were negligible if at all existent.



    So other than the usual pontifications and mutterings, got any other suggestions that are not only truthful, but reflect the position of Ad-Aware Administration?



    CurlySue
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  • Customer
    [quote name='LS linuxcity' post='121358' date='Jul 19 2010, 08:25 AM']Hello CurlySue,



    I am sorry for the inconvenience it brought. I believe it is caused by a large definition update. Currently the only solution for it is to download the latest installer and install it again. (You can download it from download.cnet.com, for example) And we are working on an alternative solution for it. Thank you very much!



    Sincerely,

    Zhe[/quote]



    Tried the "latest installer" suggestion several times, including a total Registry scrubbing, both manual and several cleaners. The "installs" could not have been cleaner, and yet the problem persists. CurlySue could not be more precise in her analysis, and, in my opinion, Visitor is both indirectly and directly derisive and often antagonistic with little or no real value suggestion or recommendation.



    Zhe, you state this issue "is caused by a large definition update." But the 8.2.0 definition updates are not less than 98% the size of the 8.3.0 definition updates and this DELAY problem did not exist with the 8.2.0 version. So, without additional obfuscations, what is the truth here?



    Martin
    0
  • Customer
    Hello CurlySue,



    I am sorry for the inconvenience it brought. I believe it is caused by a large definition update. Currently the only solution for it is to download the latest installer and install it again. (You can download it from download.cnet.com, for example) And we are working on an alternative solution for it. Thank you very much!



    Sincerely,

    Zhe
    0
  • Customer
    One more question, Zhe.



    As an alternative to the current DELAY PLAGUED Ad-Aware server(s) update problem(s), I tried installing the 97 MB Ad-aware 2007 / 08 / AE Definitions File 0149.0331/ 150.16 file (core.zip).



    Following the instructions, I unzip the core.zip file in my C:\documents and settings\All Users\application data\Lavasoft\Ad-Aware directory. Unfortunately, no files are updated or installed with one exception > a new sub-directory named [b]consolidate_core_output[/b].



    Any suggestions?



    Martin
    0
  • Customer
    [quote]Ad-Aware 8.3.0 is the SLOWEST for update[/quote]

    You can say that again. I only manually update AA and it doesn't look like the actual downloads are taking a long time (I have a fast cable connection as well), it's the initial "update check" (even if there are no updates) and the application of downloaded updates/definitions.



    /rolleyes.gif' class='bbc_emoticon' alt=':)' />
    0
  • Customer
    Hello Martin,



    Sorry for the late reply. I think we have found the cause for this issue.



    As you may know Ad-Aware switched to Viper last year and it seems it takes really long time to apply each incremental definition update, not matter how small they are. Therefore the update time is not depends on your download bandwidth. (The simple way to check it is to open your update.log file in ProgramData folder and compare the timestamps for downloading and applying operation.)



    Our developers are currently working with our partner on a better update solution and it should be fixed in 2 weeks.



    I apologize for all the inconvenience it may bring.



    Sincerely,

    Zhe

    Quality Assurance Department
    0
  • Customer
    [quote name='Mike...' post='121418' date='Jul 21 2010, 12:22 PM']You can say that again. I only manually update AA and it doesn't look like the actual downloads are taking a long time (I have a fast cable connection as well), it's the initial "update check" (even if there are no updates) and the application of downloaded updates/definitions.



    /rolleyes.gif' class='bbc_emoticon' alt=':)' />[/quote]



    Hey, thanks for your reply, Mike.



    Yeah, support really sux at this forum.



    Martin
    0

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