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Auto Update Server Down?

Customer

04 April 2007: Admin Edit and update posted by LS CalamityJane:

This problem has now been fixed. Please see the latest solution posted here:

http://www.lavasoftsupport.com/index.php?showtopic=8253

 

 

Anyone else experiencing problems running auto update today? I have followed all advice on the subject to no avail.

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Comments

200 comments

Date Votes
  • Customer

    I'm on Earthlink dial up for over a year,and Ad-Aware free since version 6. I have not had a problem last this long either( except for the Authentication Check Beta which I uninstalled).

     

    DNS 207-69-188-185 207-69-188-186. It has updated with no problem through the SE1R162 21.03.2007 definitions.

     

    I just tried to update again and still got the error. I did the manual update per CJ's instructions and it worked fine. I now have SE1R163 26.03.2007. Spybot updates ok too. No problems with any other programs.

     

    I also updated another "ancient" computer today which is on broadband (not Earthlink) using the "check for updates now" in the free version, and it updated ok.

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  • Customer

    Hi, have also been having this problem for a few days now. Read all the posts with interest, especially the post from Noah regarding Open DNS.

     

    Tonight at about 5:00pm I changed my DNS settings from Open DNS to 'Obtain DNS server automatically' and the auto update now works perfectly. So here in the UK, despite the statement from Open DNS that they have made some changes, Open DNS still has a problem resolving the Lavasoft server address. I Hope this can be resolved by Open DNS soon.

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  • Customer

    Yes, I'm having the same trouble, and have been for some time. I even uninstalled and reinstalled like directed above for the umpteenth time to no avail, and yes, I used the newest links. Higher MB size than the old one which was 4.12 MB.

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  • Customer

    So am I at 1:40am, 3/24/07. I have downloaded and uninstalled and downloaded again. I also followed all the instructions and even manually updated my files. But it still registers "Error retrieving update." Please let us know.

    tusan tack,

    Matt in NYC

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  • Customer

    Same here cannot update. When will it be fixed?

     

    Terry

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  • Customer

    I'm unable to update Ad-Aware SE. Stops at 5% and says "error retrieving update". I've tried everything your site has suggested including uninstalling/re-installing, still receive the same error. It updated fine approx. 2 days ago. Tried to maunually install them as well but that was a no go as well. After manual install it still shows the old 'Defs' SER1R162 21.03.2007

     

    WinXP Media Center 2005 Serv. pack 2

    Pentium D 930 Dual core 3.0GHz

    300Gb SATA HDD

    DVD-ROM

    DVD-RW

    Nvidia 7300 GT 512mb

    Sound Blaster Audigy SE

    Direct X 9.0c

    1.5Gb RAM

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  • Customer

    I just load the Ad-Aware SE and when it told me to look for update I did.

     

    I got " Error retrieving update" when it started to load the updates?

     

    Went to 5% and stopped

     

     

    What should I do.

     

     

    Thanks in advance

     

     

    Bruce

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  • Customer

    Same problem here. When I check for updates I get the message "error retrieving updates." Latest file I have is 21-3-2006.

     

     

     

     

    I just load the Ad-Aware SE and when it told me to look for update I did.

     

    I got Reteriving Error when it started to load the updates?

    What should I do.

    Thanks in advance

    Bruce


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  • Customer

    Hello!

     

    do you use OpenDNS?

    I had the same problem. Then I checked the update log file, and i noted an error with opendns.

    I have change my DNS settings from opendns to my provider dns, and now it works fine!!!

     

    Salut

     

    Felix

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  • Customer

    Same problem on a new vista computer and also a xp system in the den. I performed as out lined by Steve and I still get error;during updates.I deleted and did a fresh install still the same. Its apparent it's a lavasoft problem on some servers. ???
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  • Customer

    Me too.

     

    I followed all the instructions in the Adaware FAQ for SE Personal and in the sticky message "Ad-Aware Definition Update Problems" at

    http://www.lavasoftsupport.com/index.php?showtopic=1336

     

    All settings in Adaware and my firewall seem to be OK, so I finally followed the instructions for doing a manual update. It worked... sort of.

     

    I was able to get Adaware SE to start with the new definition file (currently SE1R162 21.03.2007), and it runs and scans OK, but if I check for updates (even though I am now up-to-date), I get the same error message as I did before I manually updated: "Error retreiving update" at 5%. This leads me to believe that when another definition update is released in a week or so, I probably won't be able to automatically install it, either.

     

    (Using Win2K/SP4, Adaware SE, Spybot S&D, Spyware Blaster, CA Antivirus)

     

    Any comments from the experts?

     

    Thanks.

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  • Customer

    Me too.

     

    I followed all the instructions in the Adaware FAQ for SE Personal and in the sticky message "Ad-Aware Definition Update Problems" at

    http://www.lavasoftsupport.com/index.php?showtopic=1336

     

    All settings in Adaware and my firewall seem to be OK, so I finally followed the instructions for doing a manual update. It worked... sort of.

     

    I was able to get Adaware SE to start with the new definition file (currently SE1R162 21.03.2007), and it runs and scans OK, but if I check for updates (even though I am now up-to-date), I get the same error message as I did before I manually updated: "Error retreiving update" at 5%. This leads me to believe that when another definition update is released in a week or so, I probably won't be able to automatically install it, either.

     

    (Using Win2K/SP4, Adaware SE, Spybot S&D, Spyware Blaster, CA Antivirus)

     

    Any comments from the experts?

     

    Thanks.


     

     

     

    Same here, no go on the web update. 'Error retrieving update' I've tried everything including a clean install, still no go.

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  • Customer

    Same here, no go on the web update. 'Error retrieving update' I've tried everything including a clean install, still no go.

     

     

    I'm going to remove it until I get word that it fixed and the re-install

     

    Rx Bruce

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  • Customer

    I'm unable to update Ad-Aware SE. Stops at 5% and says "error retrieving update". I've tried everything your site has suggested including uninstalling/re-installing, still receive the same error. It updated fine approx. 2 days ago. Tried to maunually install them as well but that was a no go as well. After manual install it still shows the old 'Defs' SER1R162 21.03.2007

     

    WinXP Media Center 2005 Serv. pack 2

    Pentium D 930 Dual core 3.0GHz

    300Gb SATA HDD

    DVD-ROM

    DVD-RW

    Nvidia 7300 GT 512mb

    Sound Blaster Audigy SE

    Direct X 9.0c

    1.5Gb RAM

    Same problem at home and work on several machines.
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  • Customer

    So am I at 1:40am, 3/24/07. I have downloaded and uninstalled and downloaded again. I also followed all the instructions and even manually updated my files. But it still registers "Error retrieving update." Please let us know.

    tusan tack,

    Matt in NYC


     

    Same here - getting error at 5% yet 2nd PC with same version has no problem.

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  • Customer

    Same problem at home and work on several machines.

     

    I've had unable to update error, stopping at 5% for the last 3 days. I modified firewall, but I won't bother to uninstall and reinstall at this point. Sounds like that won't solve the problem.

     

    Any suggestions, dear moderators?

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  • Customer

    Same problem with update error. Also same date on update 3-21-2007. BAD UPDATE??????

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  • Customer

    Same here - getting error at 5% yet 2nd PC with same version has no problem.

    Are they both XP or is one Vista?

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  • Customer

    Are they both XP or is one Vista?

     

    My system is XP. I hope they fix it soon!

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  • Customer

    When I try and update my Ad Aware definations Im getting an error message.

     

    Can someone help ?

     

    Thank you

     

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  • Customer

    The updates have been working fine for me.

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  • Customer

    Still not working for me! When can we expect to hear from a Lavasoft rep?

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  • Customer

    Ever since Friday (3/24), I cannot AutoUpdate. I have followed all advice on this forum including removing old versions of java and reinstalling current version. I have uninstalled and reinstalled a dozen times with both the 4.2 MB and the 2.8 MB installers. I have scoured my Hard Drive and registry for remnants of Lavasoft and AdAware after the unistalls to try to resolve this with with no success. I have a clean system with no other problems. My firewall (ZA) is properly configured to allow the updates. When I DL the updates manually they work fine. I have attached my Hijackthis log (change ext from bmp to log - I had to change extension to Upload the file) and system info (nso) file. Any help that could be provided would be much appreciated as I have used this product for years and never had a problem until now.

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  • Customer

    Could the people who are still having trouble post the dns servers they are using?

    run:

    ipconfig /all

    to see your dns servers.

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  • Customer

    Could the people who are still having trouble post the dns servers they are using?

    run:

    ipconfig /all

    to see your dns servers.


    207.69.188.185

    207.69.188.186

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  • Customer

    207.69.188.185

    207.69.188.186


    Fixed. Thank you very much.

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  • Customer

    Ever since Friday (3/24), I cannot AutoUpdate. I have followed all advice on this forum including removing old versions of java and reinstalling current version. I have uninstalled and reinstalled a dozen times with both the 4.2 MB and the 2.8 MB installers. I have scoured my Hard Drive and registry for remnants of Lavasoft and AdAware after the unistalls to try to resolve this with with no success. I have a clean system with no other problems. My firewall (ZA) is properly configured to allow the updates. When I DL the updates manually they work fine. I have attached my Hijackthis log (change ext from bmp to log - I had to change extension to Upload the file) and system info (nso) file. Any help that could be provided would be much appreciated as I have used this product for years and never had a problem until now.

    Whatever you did, it works now. Thanks.

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  • Customer

    Whatever you did, it works now. Thanks.

    Well it work once. It hung at 5% for longer than usual and returned "No updates Available", but when I retried it went back "Error retrieving update" again.

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  • Customer

    All I was going to do is check the servers, nothing was fixed by me. But I think I may have found the problem, I will let the staff know.

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  • Customer

    I think I have found the problem, I left a message for the staff, it should be corrected once one of them sees it.

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