AdAware SE causes PC to reboot during scan

Customer

• May 17, 1157 19:00

I am running Windows 2000 professional.

 

I have updated all definition files fine, then when I go to scan, it starts, then partially through the scan, the computer restarts.

 

I have checked the FAQ's and done as LS SteveJ suggested:

Right-click 'My Computer',

Click the 'Advanced' tab,

Click 'Settings' under 'Startup and Recovery', '

UNCHECK the 'Automatically restart' check box under 'System Failure'.

This didn't make a difference to the problem.

 

I also did as Ad Astra suggested. I downloaded vundofix.exe and ran that. It didn't find any problems.

I downloaded the Lavasoft vx2 add-on and ran that, it found no problems.

I can't use the shutdown -a suggestion in RUN because I get no warning at all that the system is going to shut down.

 

None of these suggestions fixed the problem, computer still restarts mid-scan. Any suggestions?

Thanks.

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  Customer

  • June 09, 2021 16:24

  
  

  Hi

   

  Could you describe how the system shutsdown, does it give a blue screen with error text or does the system shutdown in a controlled manner?

   

  I do not have access to Windows 2000 so can not confirm the procedure is exactly the same for Windows 2000, can you also let me know if you tried adjusting the services setting for RPC and DCOM as per the FAQ?

   

  http://www.lavasoftsupport.com/index.php?s...amp;#entry15367

   

  Many thanks

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  Customer

  • June 09, 2021 16:24

  
  

  Hi,

   

  When the system shuts down, it goes directly to a black monitor for just a second or two, then immediately reboots Dell, Pentium, Windows, etc. No blue screen, no error text, no count down till shut down, nothing. Just black and reload.

   

  I tried to do as directed in that part of the FAQ's as well. Went to services.msc. But, in the services window that is displayed, there is nothing called "DCOM Server Process Launcher" to scroll down to. I was able to follow the directions for the RPC. That didn't change anything.

   

  (The only options I have in the service window are: Alerter, Application Management, ASF Agent, Automatic Updates, Background Intelligent Transfer Service, ClipBook, COM+ Event System, Computer Browser, DefWatch, DHCP Client, Distributed Link Tracking Client, Distributed Transaction Coordinator, DNS Client,

  Event Log, Fax Service, Iap, Indexing Service, Intel NCS NetService, Intel PDS, Internet Connection Sharing, IPSEC Policy Agent, Logical Disk Manager, Logical Disk Manager Administrative Service, Machine Debug Manager, Messenger , Net Logon, NetMeeting Remote Desktop Sharing, Network Connections, Network DDE, Network DDE DSDM, NT LM Security Support Provider, pcAnywhere Host Service, Performance Logs and Alerts, Plug and Play, Portable Media Serial Number Service, Print Spooler, Protected Storage, QoS RSVP, Remote Access Auto Connection Manager, Remote Access Connection Manager, Remote Procedure Call (RPC), Remote Procedure Call (RPC) Locator, Remote Registry Service, Removable Storage, Routing and Remote Access, RptSched, RunAs Service, Security Accounts Manager, Server, Smart Card, Smart Card Helper, SQL Anywhere - Nexxsys_Engine, Symantec AntiVirus Server, System Event Notification, Task Scheduler, TCP/IP NetBIOS Helper Service, Telephony, Telnet, Uninterruptible Power Supply, Utility Manager, Windows Installer, Windows Management Instrumentation, Windows Management Instrumentation Driver Extensions, Windows Time, WinFax PRO, Wireless Configuration, Workstation)

   

  Thanks.

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