Installation of AdAware 905 as an update creates Windows startup problems
Following the update, the normal boot sequence into Windows XP has been disrupted. The desktop wallpaper does not appear until 30 seconds or more after the "Welcome" sound is played. Then, the wallpaper is visible, as is the mouse, but the Start Button, Taskbar, System Tray, and desktop icons do not appear for 4-5 minutes. Thus, the total time before the system is usable has been increased by the sum of these delays. This behavior has persisted through 4 reboots, with the identical problem each time.
If you understand how "BootLog XP" works (I do not), it might give you an idea about what is causing this. I downloaded a trial version of the program from the Internet to produce a boot log, in hopes of being able to identify the source of the problem. However, the time it ran during boot, everything was normal. I can only guess that the program perhaps produces something of the same effect that can sometimes appear when a program is started by a debugger, and does not perform as it does when started by Explorer.
If you understand how "BootLog XP" works (I do not), it might give you an idea about what is causing this. I downloaded a trial version of the program from the Internet to produce a boot log, in hopes of being able to identify the source of the problem. However, the time it ran during boot, everything was normal. I can only guess that the program perhaps produces something of the same effect that can sometimes appear when a program is started by a debugger, and does not perform as it does when started by Explorer.
0
-
[quote name='LS Jeffery' post='126686' date='May 10 2011, 12:40 PM']Hello Chris
Could you possibly run a test for me?
Could you replace the file on your system, with the one inside this ZIP file of the same name? (Located in c:\Program Files\Lavasoft\Ad-Aware\)
Ad-Aware will need to be shut down to replace the file.
Do not perform an update, and tell me if the issue gets any better.
Important!: This is for testing purposes only, and when you are done testing perform and update to replace it... During the time you have this file, do not remove any items you find with Ad-Aware, as a safety precaution... This file is more prone to false positives. I am only using it to help determine the module that is causing the slow down.
Regards,
Jeff[/quote]
Hi Jeff,
I did as you suggested.
Overall Startup was a little faster. The stage up to the Windows logo was fairly sluggish followed by the blank screen which again was slow to show the mouse pointer - this was followed quite quickly by the logon screen. From logging on to the desktop screen showing was reasonably quick although icons populating the notification area was a little slow. The AdAware icon was last to show but this time the icon showed AdWatch Live had loaded within about 30 seconds instead of nearly three minutes (which has been the case recently).
Today, before I saw your post, I ran ChkDsk on my system drive (C:). That seemed to take longer than usual in the file verification stage but the only issues found related to minor indexing problems which seem to appear in any ChkDsk scan. When the scan finished and the logon procedure completed, I checked the Event Viewer logs. There were three errors reported in the System log. I don't know if they are significant but they may be of interest. They were as follows:
i) The TuneUp Theme Extension service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service.
ii) The Privacyware Network failed to start due to the following error:
The system cannot find the path specified.
iii) The AVGIDSAgent hung on starting.
The last item may account for the fact that the login following the ChkDsk scan went through quite quickly and AdAware was the first icon to show in the notification area, changing very quickly to show AdWatch Live had loaded. AVG did eventually appear but after all other notification area icons. The AVG Resident Shield took a little longer to load.
I am about to perform an AdAware scan now and as this may take a while, I will report back later. As you advised, I will not update until this is done.
Regards, Chris.0 -
[quote name='ChrisN' post='126687' date='May 10 2011, 02:47 PM']Hi Jeff,
I did as you suggested.
Overall Startup was a little faster. The stage up to the Windows logo was fairly sluggish followed by the blank screen which again was slow to show the mouse pointer - this was followed quite quickly by the logon screen. From logging on to the desktop screen showing was reasonably quick although icons populating the notification area was a little slow. The AdAware icon was last to show but this time the icon showed AdWatch Live had loaded within about 30 seconds instead of nearly three minutes (which has been the case recently).
Today, before I saw your post, I ran ChkDsk on my system drive (C:). That seemed to take longer than usual in the file verification stage but the only issues found related to minor indexing problems which seem to appear in any ChkDsk scan. When the scan finished and the logon procedure completed, I checked the Event Viewer logs. There were three errors reported in the System log. I don't know if they are significant but they may be of interest. They were as follows:
i) The TuneUp Theme Extension service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service.
ii) The Privacyware Network failed to start due to the following error:
The system cannot find the path specified.
iii) The AVGIDSAgent hung on starting.
The last item may account for the fact that the login following the ChkDsk scan went through quite quickly and AdAware was the first icon to show in the notification area, changing very quickly to show AdWatch Live had loaded. AVG did eventually appear but after all other notification area icons. The AVG Resident Shield took a little longer to load.
I am about to perform an AdAware scan now and as this may take a while, I will report back later. As you advised, I will not update until this is done.
Regards, Chris.[/quote]
Could you provide that debug.log again now that you are using the new CEAPI.dll
So we can compare the results.
Thanks
Jeff0 -
[quote name='CeciliaB' post='126443' date='Apr 28 2011, 03:47 AM']Maybe my memory isn't correct, but didn't you have problems with the original installation of Ad-Aware and did a lot of manual steps to compensate? Then it is possible that something was in the wrong state in 9.0.4 and the program update to 9.0.5 doesn't work.[/quote]
You're right about that history, CeciliaB. However, by Monday night I had the adjustments made so that everything--files, registry entries, startup states of drivers and services--matched a clean install of Ad-Aware with default settings in a Windows XP virtual machine with almost nothing else running. The installation was running fine.
Even if there had been a problem, the installation of 9.0.5 should not have been affected by them. It should have detected any deficiencies, and corrected them, like it would for a "repair" reinstallation.0 -
Hi LavaJ431,
Maybe my memory isn't correct, but didn't you have problems with the original installation of Ad-Aware and did a lot of manual steps to compensate? Then it is possible that something was in the wrong state in 9.0.4 and the program update to 9.0.5 doesn't work.0 -
Hi ChrisN,
If you minimize or close Ad-Aware while it's scanning the computer it will take much longer time compared with when you leave it open. The reason is that when you minimize/close Ad-Aware it will try to use as little memory as possible and keep down the amount of used CPU time, to make it possible for you to do other things at the computer.0 -
Hi,
I too have experienced a much slower Windows start up after the Ad-Aware update to version 9.0.5. My system is Windows XP Pro SP3. Initially I did not relate the slow start up to Ad-Aware but after reading the initial post in this thread, I wonder if perhaps there is a link. Having considered my system may have been compromised by malware despite regularly keeping all my anti-malware applications up to date, I have run several scans including on-line scans but found nothing suspicious on my system.
Another change I have noted is that my regular, automated full scan by Ad-Aware is taking much longer - today's (Saturday 30/04/2011) for example, took just over 6hours and 35 minutes when a few weeks back similar scans would complete in around 2 hours.
One final point, during updating, automatic or manually started, the notification area Ad-Aware icon disappears but returns when the update completes; however, after automatic updates recently, after the process completes but before the icon returns, I have received an error message stating that Ad-Aware must close and that a report will be sent to Lavasoft. Soon after the Ad-Aware icon reappears in the notification area and responds normally to right clicks. When I do a manual check for updates right away, I receive a message stating Ad-Aware is up to date so it appears the error message had been triggered unnecessarily.0 -
Hi Jeff,
Thanks for your efforts in investigating and trying to sort out this issue.
I have attached a zipped copy of the debug log from my system.
The problems began occurring about two weeks ago regarding the slow startup and error messages after automatic updates - I am afraid I cannot be more precise than that on those issues. The very slow full scan took place on Saturday (30 April 2011) starting at 10:15 a.m. and finishing over 6½ hours later. In reply to CeceliaB: Thanks for your post - I did not actually have AdAware minimized during the slow scan - I wonder how long it would have taken if I had.
Please note my post in another related thread concerning AdWatch Live. This seems to take a rather long time to load at startup. The AdAware icon in the notification area is slow to appear and it takes even longer before the icon colour changes to show AdWatch Live is up and running. Could the other problems be related in some way to this or is this and the other problems related to something else. So far I have not tried disabling AdWatch Live as obviously it does an important job. If you think I should do this to test for any changes in startup times, then I will act on your advice.
Regards to you and Cecelia, Chris.
[quote name='LS Jeffery' post='126493' date='May 2 2011, 01:16 PM']Hello everyone
Having some trouble tracking down exactly what could be causing this...
If possible, could some folks please gather some debug logs for me. Also, please take note of the time and date when the issue occurred, so I can look it up in the log.
They are located in:
Win XP:
C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs
Win 7/Vista:
C:\Program Data\Lavasoft\Ad-Aware\Logs
The file is called debug.log
Regards,
Jeff - Lavaosft[/quote]0 -
Hello everyone
Having some trouble tracking down exactly what could be causing this...
If possible, could some folks please gather some debug logs for me. Also, please take note of the time and date when the issue occurred, so I can look it up in the log.
They are located in:
Win XP:
C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Logs
Win 7/Vista:
C:\Program Data\Lavasoft\Ad-Aware\Logs
The file is called debug.log
Regards,
Jeff - Lavaosft0 -
Hi Jeff and Cecelia,
This is to update you regarding AdAware on my system in the hope it might provide clues to the problems.
I booted my system today (Tuesday 03 May 2011) and startup was as slow as it has been for a couple of weeks now. The AdAware icon was last to appear in the notification area and was significantly later than anything else - after a further 10 minutes or so, the AdAware icon was still grey showing, I believe, that AdWatch Live had not completed loading. The icon then suddenly disappeared at 08:44a.m. signalling an automatic update had started. After 27 minutes an error message appeared ('AdAware has shut down unexpectedly ....' etc.). I clicked the 'O.K' button to allow a report to be sent and the error message disappeared and the AdAware icon reappeared in the notification area and almost immediately changed from grey to indicate AdWatch Live had loaded. I did a manual check for updates - there were none so the automatic update had been successful despite the error message generated.
I checked the crashdumps folder to find that the file created today contained no data - it registered 0kb and was completely blank when dropped into Notepad.
One other thought: could the new 'Winlogin Protection' feature in AdAware 9 be a contributory factor in the startup slowdown?
I hope all this is helpful, regards, Chris.0 -
Hello!
I have a Windows XP machine that is also having problems after upgrading to AdAware Pro.
I looked at your logs and noticed that you have AVG 10 running.
This may be part of the problem, and also why AdAware is having issues starting up.
You might consider disabling AVG and see if the problem resolves itself.
I have a friend who just installed Pro on his computer with no other AV running, and he is having major start-up issues as well.
If you haven't already, shutting down AVG might be a place to start......
I am running only AdAware Pro, but am having a different set of problems.
Startup and scans appear to be fine, but the program keeps shutting down, and the computer hangs up when accessing any directory if files protection is on.
I did not have these problems with the free version.
Support recommended un-installing and rebooting and reinstalling the program.
I did this and even manually cleaned everything that was left behind, and re-installed--still having problems.
I'm waiting for another response from Support about this.
I am looking to resolve this soon--and keep AdAware Pro.
Hope this helps you.
Good luck!!
[quote name='ChrisN' post='126504' date='May 2 2011, 10:56 AM']Hi Jeff,
Thanks for your efforts in investigating and trying to sort out this issue.
I have attached a zipped copy of the debug log from my system.
The problems began occurring about two weeks ago regarding the slow startup and error messages after automatic updates - I am afraid I cannot be more precise than that on those issues. The very slow full scan took place on Saturday (30 April 2011) starting at 10:15 a.m. and finishing over 6½ hours later. In reply to CeceliaB: Thanks for your post - I did not actually have AdAware minimized during the slow scan - I wonder how long it would have taken if I had.
Please note my post in another related thread concerning AdWatch Live. This seems to take a rather long time to load at startup. The AdAware icon in the notification area is slow to appear and it takes even longer before the icon colour changes to show AdWatch Live is up and running. Could the other problems be related in some way to this or is this and the other problems related to something else. So far I have not tried disabling AdWatch Live as obviously it does an important job. If you think I should do this to test for any changes in startup times, then I will act on your advice.
Regards to you and Cecelia, Chris.[/quote]0 -
Hi Stratoblaster1,
Thanks for your post and helpful suggestion.
I may temporarily disable AVG as you suggest - I will report back any changes or otherwise.
If there is a conflict between AVG 10 and AdAware I will have to consider which is most important to me.
For the time being, I will wait to see what the experts on the forum have to say.
Regards, Chris.
[quote name='stratoblaster1' post='126514' date='May 3 2011, 11:20 AM']Hello!
I have a Windows XP machine that is also having problems after upgrading to AdAware Pro.
I looked at your logs and noticed that you have AVG 10 running.
This may be part of the problem, and also why AdAware is having issues starting up.
You might consider disabling AVG and see if the problem resolves itself.
I have a friend who just installed Pro on his computer with no other AV running, and he is having major start-up issues as well.
If you haven't already, shutting down AVG might be a place to start......
I am running only AdAware Pro, but am having a different set of problems.
Startup and scans appear to be fine, but the program keeps shutting down, and the computer hangs up when accessing any directory if files protection is on.
I did not have these problems with the free version.
Support recommended un-installing and rebooting and reinstalling the program.
I did this and even manually cleaned everything that was left behind, and re-installed--still having problems.
I'm waiting for another response from Support about this.
I am looking to resolve this soon--and keep AdAware Pro.
Hope this helps you.
Good luck!![/quote]0 -
Please let me know the result Chris
If this is a conflict, we will try to resolve it so you don't have to make a decision between the two.
Regards,
Jeff - Lavasoft0 -
Hi Jeff and Stratoblaster1,
I have tried disabling WinLogin Protection in AdAware and restarting the system and also disabling AdWatch Live completely but neither startup showed any speed up. As for AVG, I tried to disable it using the built-in facility for temporary disablement but it seems that the program reverts to its normal settings on a system restart even though the restart was well within the disablement period I had set. I will need to investigate further to see if there is a simple way to disable the program over a restart - I don't really want to uninstall the program and reinstall after the test.
Regards, Chris
[quote name='LS Jeffery' post='126526' date='May 3 2011, 02:33 PM']Please let me know the result Chris
If this is a conflict, we will try to resolve it so you don't have to make a decision between the two.
Regards,
Jeff - Lavasoft[/quote]0 -
Hi ChrisN,
Have you tried to first select Resident Shield Component in AVG User Interface and then deactivate it?0 -
[quote name='CeciliaB' post='126535' date='May 3 2011, 09:57 PM']Hi ChrisN,
Have you tried to first select Resident Shield Component in AVG User Interface and then deactivate it?[/quote]
Hi Cecelia and Jeff,
I have now, as you have suggested, tried starting my system with the AVG Resident Shield disabled.
*The startup immediately before this was as slow as I have become used to in the last two weeks or so. The AdAware icon was the last icon to appear in the notification area about two minutes after everything else - it changed colour nearly three minutes later to show AdWatch Live had loaded.
*The startup immediately after disabling the AVG Resident Shield was no faster overall up to the AdAware icon appearing in the notification area. However, and whether this is significant or not, I do not know, the icon changed colour to show that AdWatch Live had loaded just over a minute later rather than nearly three minutes as previously.
Please let me know if you want me to try any other tests.
Regards, Chris.0 -
Hi Brontus12,
Since you have bought the product you can use the Lavasoft support instead of this forum with volunteers. See this post by LS Digger Barnes for links:
[url="http://www.lavasoftsupport.com/index.php?showtopic=30887&view=findpost&p=125583"]http://www.lavasoftsupport.com/index.php?s...st&p=125583[/url]0 -
This has been happening to me for the past few weeks. I have Windows 7 64 bit with Ad Aware pro. My computer has become completely unstable with freezes, "not responding" and other lockups. Programs such as MS Outlook and Word will not load up and the only solution is to disable Ad Aware. But as soon as I disabled Ad Aware the programs would load.
It finally got to the point where the Ad Aware shield on my task bar was green instead of red. Basically it had frozen my computer.
Frustrated beyond belief I finally uninstalled Ad Aware and now my instability problems have vanished.
I really love this program but I am at my wits end here. I came to these forums as the last resort. I hope something can be done to fix this or I will choose another AV program. Sadly I have already paid for a years subscription.
HELP!!!0 -
Hello everyone
Thanks for the feedback you have provided, we will keep looking in to this. We still do not know what the issue could be... Seems from ChrisN's responses, it is most likely not an issue with a conflict.
Will advise as soon as we have more information or a solution.
Regards,
Jeff - Lavasoft
EDIT:
ChrisN, when you you disabled Ad-Watch, how did you disable it?
By right clicking the tray icon and disabling?
Or, by going in to settings and unchecking the options listed?
Please let me know, if it was not in the settings... Please try doing it that way and letting me know if that helps.0 -
[quote name='LS Jeffery' post='126633' date='May 9 2011, 12:07 PM']Hello everyone
Thanks for the feedback you have provided, we will keep looking in to this. We still do not know what the issue could be... Seems from ChrisN's responses, it is most likely not an issue with a conflict.
Will advise as soon as we have more information or a solution.
Regards,
Jeff - Lavasoft
EDIT:
ChrisN, when you you disabled Ad-Watch, how did you disable it?
By right clicking the tray icon and disabling?
Or, by going in to settings and unchecking the options listed?
Please let me know, if it was not in the settings... Please try doing it that way and letting me know if that helps.[/quote]
Hi Jeff,
I believe that last time I used the right clicking of the tray icon to disable AdWatch. Today I have tried the settings route.
Generally startup was no quicker to show my desktop screen but I did not have to wait so long for all icons to load in the notification area as AdAware did not appear. The other icons loaded reasonably quickly. The AVG icon goes through a two phase loading procedure (much like AdAware) - phase one is quick but phase two (when an arrow appears within the icon to signify the Resident Shield is loading) takes a little longer although this is always noticeably quicker than the AdAware icon changing colour to signify AdWatch Live has loaded.
I believe that AVG is a contributory factor in my slow startup but there may be no actual problem between it and AdAware - both are obviously using system resources quite heavily at startup.
More worrying for me is other aspects of my system being very much slower. Today, for example, I carried out an image backup of my system drive partition and my data partition. Both took very much longer than usual - each have taken about twenty minutes in the past (using Macrium Reflect) but today they took some two hours each using the same application. However most my day to day computer activities appear to run normally bar occasionally a program may be slow to start (even in these cases, once started, the program runs normally). I have feared that my system may have been compromised but as far as I can tell, this is not the case.
I have run several anti-malware checks with a range of software in addition to AVG and AdAware and not one finds anything untoward. Perhaps eventually I may have to reinstall the system - not a job I relish.
Regards, Chris.0 -
Hello Chris
Could you possibly run a test for me?
Could you replace the file on your system, with the one inside this ZIP file of the same name? (Located in c:\Program Files\Lavasoft\Ad-Aware\)
Ad-Aware will need to be shut down to replace the file.
Do not perform an update, and tell me if the issue gets any better.
Important!: This is for testing purposes only, and when you are done testing perform and update to replace it... During the time you have this file, do not remove any items you find with Ad-Aware, as a safety precaution... This file is more prone to false positives. I am only using it to help determine the module that is causing the slow down.
Regards,
Jeff0 -
[quote name='LS Jeffery' post='126713' date='May 11 2011, 08:58 AM']Could you provide that debug.log again now that you are using the new CEAPI.dll
So we can compare the results.
Thanks
Jeff[/quote]
Hi Jeff,
I have attached the debug.log file as requested.
Regards, Chris.0 -
Hello
We are currently working on releasing an update to resolve this issue. If you would like to help us confirm this update fixes your issue, please follow the instructions below:
1) Right click the Ad-Aware tray icon and choose "Exit Ad-Aware"
2) Download the file attached to this posting.
3) Unzip this file and copy over the one on your system. This is located in the Ad-Aware folder in you Programs folder.
4) Start Ad-Aware and reboot the machine
IMPORTANT: Performing an update will revert back to the currently release version of this file, without the fix.
Once you know if this has solved you problem, post here... And we will release it to the update servers when we are sure it is working.
Regards,
Jeff - Lavasoft0 -
[quote name='LS Jeffery' post='126751' date='May 13 2011, 01:44 PM']Hello
We are currently working on releasing an update to resolve this issue. If you would like to help us confirm this update fixes your issue, please follow the instructions below:
1) Right click the Ad-Aware tray icon and choose "Exit Ad-Aware"
2) Download the file attached to this posting.
3) Unzip this file and copy over the one on your system. This is located in the Ad-Aware folder in you Programs folder.
4) Start Ad-Aware and reboot the machine
IMPORTANT: Performing an update will revert back to the currently release version of this file, without the fix.
Once you know if this has solved you problem, post here... And we will release it to the update servers when we are sure it is working.
Regards,
Jeff - Lavasoft[/quote]
Hi Jeff,
I have done as you have asked but found no overall improvement in bootup time. AdAware tried to update when I restarted it after the file swap but I cancelled the update immediately.
My first reboot after replacing the AAWservice.exe file with the downloaded version was quite slow and a number of the icons that should have appeared in the notification area were missing but AdAware was there. However I thought it best to restart and time the various stages of the process. The results are as follows:
From 'on' to the Windows XP screen took 15 seconds;
the screen went blank after a further 76 seconds;
the mouse arrow appeared after a further 42 seconds;
the Logon screen appeared after a further 28 seconds;
the desktop screen appeared after a further 40 seconds;
icons began appearing in the notification area after another 80 seconds;
the AVG icon showed after another 50 seconds;
the AVG icon showed the Resident Shield had loaded after a further 60 seconds;
the AdAware icon appeared at the same time as the previous item;
the AdAware icon signified AdWatch Live had loaded after a further 70 seconds.
The last item was considerably quicker than some of the times experienced over the last three weeks when times of 180 seconds were not uncommon. However, the overall startup time of over 7½ minutes is of concern but I suspect that AdAware is not solely responsible.
Hope this is useful, regards, Chris.0 -
Hey everyone
This issue should now be resolved for you with the 9.0.6 update.
Regards,
Jeff0 -
Hi Jeff,
I have searched the AVG forums and other forums and it is clear that many users of AVG Ant-Virus 2011 Free Edition are experiencing problems with startup times on their systems. I am not inclined to remove AVG from my system as it has features that I wish to keep and which are not always available in other ant-virus programs. Once AVG has fully loaded in the notification area, AdAware seems to finish loading reasonably quickly. It looks very much like AVG's demand on resources holds back or slows AdAware during startup.
So I now believe AdAware is not a direct cause of startup slowness. However I think there are issues which AdAware needs to address:
updates can be very slow although the tendency to crash at the end of a long update has not recurred on my system in the last couple of weeks - (the crashes were puzzling as, despite the error warning, AdAware had completed the updates successfully and seemed to continue normally as if nothing had happened);
full system scans are very slow but there has been a small improvement -
(some of the improvement may be due to me cleaning out unwanted programs and system restore points);
sometimes, at the end of the startup process, AdAware which is normally the last icon to appear in the notification area (except when AVG hung, which supports the AVG as the culprit theory) takes quite a time to complete the loading of AdWatch Live after the grey icon appears - there has, however been an improvement over the last few days with slowest times for this last phase now usually no more than 80 seconds rather than over 4 minutes.
Regards, Chris.
P.S. another unrelated thought - it would be rather nice to include a 'pause scan/restart scan' control in the system scan interface.0 -
Hi Jeff,
Thanks for all your hard work. Yes I've probably got too much running in Startup but most of it relates to security. Perhaps I'm too much of a belt and braces chap.
The big slowdown occurred when there were big updates for both AVG and AdAware. Before that, despite the other security programs in startup, the system got going reasonably quickly. At the time, posters on the Lavasoft forum had spoken of slow boot times so I thought AdAware was a possible suspect. However, as I have said, I am happy now that AdAware is not causing my problem - I really have to consider if it is worth keeping AVG or go for a lighter anti-virus program - there are many reports of excessively slow startup by XP users of the latest AVG version. I might also have to do a bit of late spring cleaning and reconsider the need for some of my other security software.
Thanks again for your hard work and for the patience you have shown an old codger like me it has been a great learning experience. I won't be troubling you any more on this issue.
Best regards, Chris.0 -
Hey Chris
I think you are correct, this doesn't seem to be the same issue everyone else is experiencing. Probably, just a lot of things all running at once.
So, I dont think the fix we posted will help you much. As for the crash you are reporting, we are going to start looking in to that now that we have resolved this issue. Everything else I have forwarded to our Product Manager for consideration.
Thanks
Jeff0 -
[quote name='LS Jeffery' post='126857' date='May 18 2011, 06:58 AM']Hey everyone
This issue should now be resolved for you with the 9.0.6 update.
Regards,
Jeff[/quote]
speaking of the Ad-aware 9.0.6 update Jeff, can either you or CeciliaB make a new forum thread about the 9.0.6 Update and what bug fixes are included in the 9.0.6 update? All my computers have already been updated to Ad-aware version 9.0.6 a few days ago. thanks.0 -
Hi All,
Just thought I'd add my less-than-happy experiences to the pot.
I'm running XP Pro SP3 on an 8-core machine and, until Yesterday, used AdAware free. I also use McAfee Total Security.
A few days ago, AdAware v 9.0.6 arrived and I downloaded and installed it on my PC which, until then was running normally. It seemed to me that the installation time was rather short and, at the end, the AAW update window closed and the main window did not reappear in the usual way. I was able to re-run it, however, and an update re-check told me I was up to date.
After this, however, my PC did not seem to be running well, taking a long time (often several minutes) to load software.
That evening, a scheduled McAfee scan was due and I left it to run, as normal. I returned when the scan should have been close to completion but I found that nothing was happening. I also found that, when I tried to open McAfee Total Protection, it would not open properly.
At this point, I wondered if McAfee was corrupted and so went online to re-install it. The McAfee installer told me that it could not install because of the presence of Ad-Watch Live and that I needed to turn it off. I did so, as best I could but still got the message that Ad-Watch Live was interfering with McAfee installer so I decided temporarily to uninstall AdAware while I re-installed McAfee. When I tried to uninstall AdAware, however, it would not do so, telling me that it could not find the uninstaller.
I then used Revo Uninstaller to remove AdAware (it too could not find the AdAware uninstaller but proceeded with the stages of removing registry entries and files). McAfee still complained that Ad-Watch live was preventing the installation, however.
I decided that more radical action was now required and so I reloaded my most recent backup and all seemed to be working well initially but, after carrying out a few software updates that had happened since the backup (including Ad-Aware 9.0.6 which seemed to install normally this time), I found that I had got the slow log-on problem, taking about 90 seconds to become usable after log-on, rather than the few seconds that it normally took. After several re-boots and minimisation of my startup list, I was still getting nowhere. Google searches had, by now, revealed this thread (and the others on similar topics) so I decided to try removing AdAware completely. This time, it uninstalled properly and now, after a couple of re-boots, my system booted normally and continues to do so.
I'll be sorry to lose AdAware as I have been using it for several years, largely trouble-free until recent times. Problems with some recent updates and this one in particular have finally decided me, however, that I'll have to carry on without it. I'll keep an eye on developments and if it appears that the problems have been eradicated, I may try AdAware again some time but, for now, I'm (reluctantly) out.
Regards,
e.0 -
I'm sorry, but I don't have that type of information. But let us hope that Jeff has time to do it after the weekend. 0
Please sign in to leave a comment.
Comments
33 comments