AdAware 9.0.6 BSOD Bugcheck 0x0000003b
I updated to 9.0.6 today and I'm still encountering a BSOD when performing a full scan of the free edition of Ad-Aware. The BSOD occurs on every full scan, and occasionally on SmartScans. The BSOD only occurs when a Ad-Aware scan is in progress. This problem started around the time of the "thorax" update issues (at that time all scans caused a BSOD). With 9.0.6 it appears only the full scan causes a BSOD, but every full scan I've attempted has had a BSOD. I have had one successful SmartScan with 9.0.6. I have saved a copy of the most recent memory dump. Here's a brief summary of the system configuration:
[list]
[*]Windows 7 Ultimate x64
[*]Lenovo Thinkpad T61p
[*]T9300 2.5GHz Core 2 Duo
[*]4GB RAM
[/list]Here is the bugcheck report from the Event Viewer:
[indent]Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]5/21/2011 2:53:06 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JOHN-T61P
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80003080870, 0xfffff8800e94aef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052111-62774-01.
[/indent]
Here are earlier bugcheck reports:
[indent]
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]5/21/2011 1:12:59 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JOHN-T61P
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800030d6881, 0xfffff88010511ef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052111-59030-01.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]5/1/2011 6:40:23 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: John-T61p
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800030da1c1, 0xfffff8800db60ef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050111-53789-01.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]4/23/2011 11:15:07 AM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: John-T61p
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800030901c1, 0xfffff8800dd36ef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042311-54116-01.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]4/16/2011 12:13:22 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JOHN-T61P
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8000307b1c1, 0xfffff8800ce1bef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041611-88296-01.
[/indent]
[list]
[*]Windows 7 Ultimate x64
[*]Lenovo Thinkpad T61p
[*]T9300 2.5GHz Core 2 Duo
[*]4GB RAM
[/list]Here is the bugcheck report from the Event Viewer:
[indent]Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]5/21/2011 2:53:06 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JOHN-T61P
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80003080870, 0xfffff8800e94aef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052111-62774-01.
[/indent]
Here are earlier bugcheck reports:
[indent]
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]5/21/2011 1:12:59 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JOHN-T61P
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800030d6881, 0xfffff88010511ef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052111-59030-01.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]5/1/2011 6:40:23 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: John-T61p
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800030da1c1, 0xfffff8800db60ef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050111-53789-01.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]4/23/2011 11:15:07 AM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: John-T61p
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800030901c1, 0xfffff8800dd36ef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042311-54116-01.
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: [b]4/16/2011 12:13:22 PM[/b]
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: JOHN-T61P
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8000307b1c1, 0xfffff8800ce1bef0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041611-88296-01.
[/indent]
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Hi JPF,
Is it possible for you to zip C:\Windows\MEMORY.DMP and upload it here in the forum. Without the dump file it is definitely impossible to say anything about your problem but it will be very difficult even with the dump file.
Have you checked if Action Center lists any suggestions or gives more information?
[url="http://windows.microsoft.com/en-gb/windows7/What-is-Action-Center"]http://windows.microsoft.com/en-gb/windows...s-Action-Center[/url]0 -
Hi JPF,
You are welcome. /smile.png' class='bbc_emoticon' alt=':)' />
Try to upload it on a web site instead. If you don't have a favourite you can try [url="http://www.woofiles.com/"]http://www.woofiles.com/[/url]
Have you tried to uninstall following [url="http://www.lavasoftsupport.com/index.php?showtopic=30850"]http://www.lavasoftsupport.com/index.php?showtopic=30850[/url] restart and then install latest Ad-Aware again?0 -
Hi CeciliaB!
Thanks for your reply. I have checked the action center and it says "No issues have been detected by Action Center".
I've attempted to attach the zip twice and it fails without an error message. The zip is 222,200KB but that should meet the guidlines. How can i provide the file?
[quote name='CeciliaB' post='127024' date='May 25 2011, 07:12 AM']Hi JPF,
Is it possible for you to zip C:\Windows\MEMORY.DMP and upload it here in the forum. Without the dump file it is definitely impossible to say anything about your problem but it will be very difficult even with the dump file.
Have you checked if Action Center lists any suggestions or gives more information?
[url="http://windows.microsoft.com/en-gb/windows7/What-is-Action-Center"]http://windows.microsoft.com/en-gb/windows...s-Action-Center[/url][/quote]0 -
Lavasoft has released Ad-Aware version 9.0.7 with fixes for various crashes, see [url="http://www.lavasoftsupport.com/index.php?showtopic=31393"]http://www.lavasoftsupport.com/index.php?showtopic=31393[/url] Please, update to this version and if you still have issues return for further investigations. 0
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