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every time i run live update w 9x the program says unexpectly needs to close

Customer
every time i run live update it updates and a screen says PROGRAM CLOSED UNEXPETIVLY

OK/ CANCEL

i finish update then it restarts so i can scan



is 9x dying
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Comments

59 comments

Date Votes
  • Support
    Hi cootmaster,



    Maybe you need to reinstall Ad-Aware?
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  • Support
    Since so many persons have wished to get a simpler Ad-Aware that can be run together with another antivirus program, maybe there will be such a program in the future.



    What have you done with the computer since Ad-Aware could update without problems, for example installed, uninstalled, updated something?

    Something must have happened that make Ad-Aware crash.
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  • Customer
    if i have do that ill prob just go w my other program

    since i was going pull it when 9 runs out
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  • Customer
    I've been getting this problem consistently for more than a week on two XP computers, running either manual or automatic updates. Unfortunately, I can't pin it down to anything specific that I've done.



    I've not bothered to report it to you until now because I too am hoping for a simpler Ad-Aware that can be run together with another antivirus program, in my case Avast!
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  • Customer
    when crashes again ill post the picture

    odd thing its not crashing it doesnt send the crash screen send to ms it closes restarts after update
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  • Customer
    [quote]when crashes again ill post the picture

    odd thing its not crashing it doesnt send the crash screen send to ms it closes restarts after update[/quote]



    Cecilia, try my correction:

    [b]'[u]When it crashes again I will post the picture. It does not send the crash screens to Microsoft. It closes and restarts after update'[/u][/b]
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  • Support
    [quote]odd thing its not crashing it doesnt send the crash screen send to ms it closes restarts after update [/quote]Sorry, I cannot understand that, I don't know where to have ',' and '.'.
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  • Support
    @cootmaster and sixdbs:



    A few weeks ago, 9.6 got a new splash screen with a "remind me later" feature. Did the crashes start at the same time you got that possibility or later on?

    Have you selected to be reminded later?
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  • Support
    Thank you, Peter /smile.png' class='bbc_emoticon' alt=':)' />
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  • Support
    I know that the nag screen has been there more than one month. The "Remind me later" was added to the nag screen approx. 20-25th of May, that is one month ago. Did your crashes start one month ago or at some other time?
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  • Customer
    ya seemed start AFTER nag screen this 2nd momth i got the nag but it did it this month w the crash

    u think its -9x is out

    ya i said remind later
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  • Customer
    ya about if not imedatly with in the month
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  • Customer
    I'm sorry, I can't say with certainty when the crashing started. It could well have been about a month ago. Just to be clear, the message reads: "Ad-Aware was shut down unexpectedly and has generated an error report. By sending the error report to Lavasoft you can help us identify the problem and fix it. Click OK to send the report (no other information will be sent) or Cancel if you prefer not to send it." The Ad-Aware icon disappears from the system tray (when you roll your mouse over it) and returns when the update has finished.



    I did click on "Remind me later" when it appeared and the nag screen didn't re-appear for a month.
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  • Customer
    Thank you Cecilia. I'll look forward to hearing about their reply; not only concerning the program crashing but, if they're prepared to comment yet, a simpler Ad-Aware that can be run together with another antivirus program.
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  • Support
    Thank you both for the information /smile.png' class='bbc_emoticon' alt=':)' />

    I'll inform my contact person at Lavasoft.
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  • Support
    You are welcome /smile.png' class='bbc_emoticon' alt=':)' />



    Lavasoft has started an investigation. Which Windows do you have?
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  • Customer
    ok kids heres the picture

    THIS TIME it CRASHED 3x in a row w 3 alerts wo updating

    it was idle
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  • Customer
    [quote name='cootmaster' timestamp='1340844894' post='136914']

    ok kids heres the picture

    THIS TIME it CRASHED 3x in a row w 3 alerts wo updating

    it was idle

    [/quote]



    Hi , I have the same message alert when Adware updated ( automatically or manually it's the same)

    That append from a month or so and this on two different PC running Windows XP SP3 french version
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  • Support
    Hi patclash, cootmaster and sixdbs,



    What other antivirus program do you have?

    Are you all three running Windows XP with Service Pack 3?
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  • Customer
    xp here and 3 norton

    ill tell u what

    IF i have to upgrade to 10 FORGET IT im pulling this out

    IF i have reinstall 9.8 OR a PATCHED 9.xxx FORGET IT

    im going pull it out
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  • Support
    [quote name='cootmaster' timestamp='1340886419' post='136925']

    xp here  and 3  norton

    ill tell u what

    IF  i have to upgrade to 10  FORGET IT im pulling this out

    IF i have reinstall 9.8   OR a PATCHED 9.xxx  FORGET IT

    im going pull it out

    [/quote]

    No one has said that you need to upgrade to version 10. No one has said that have to reinstall Ad-Aware 9.x. No one has said that you need to patch anything.
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  • Customer
    [quote name='CeciliaB' timestamp='1340883480' post='136920']

    Hi patclash, cootmaster and sixdbs,



    What other antivirus program do you have?

    Are you all three running Windows XP with Service Pack 3?

    [/quote]



    My antivirus program is Avast 7 Free version

    (I disabled also the anti virus control process in Ad-Watch-live setting, but it always enabled after update or restart of Ad-aware)
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  • Customer
    i said IF

    iIF its determined to stop crash i need go w 10

    or IF i need reinstall to fix it

    or IF i have get next 9x
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  • Support
    Thank you all /smile.png' class='bbc_emoticon' alt=':)' />



    Two persons with Norton and two with Avast Free. That is useful information for Lavasoft.



    [quote](I also disable the anti-virus control process in Ad-Watch-live setting, but it usually re-enables itself after update or sometimes, a restart of Ad-aware)[/quote]Probably Ad-Aware forgets the setting when it crashes and restarts.
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  • Customer
    Windows XP Home with Service Pack 3 and regular Microsoft updates.

    Avast! free antivirus version 7.0.1426 with regular definition updates.

    (I also disable the anti-virus control process in Ad-Watch-live setting, but it usually re-enables itself after update or sometimes, a restart of Ad-aware)

    Thanks for your help.
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  • Customer
    [quote name='CeciliaB' timestamp='1340905297' post='136933']

    [quote name='sixdbs' timestamp='1340900798' post='136931']

    (I also disable the anti-virus control process in Ad-Watch-live setting, but it usually re-enables itself after update or sometimes, a restart of Ad-aware)

    [/quote]

    Probably Ad-Aware forgets the setting when it crashes and restarts.

    [/quote]



    This is a long standing issue as discussed previously here:



    [url="http://www.lavasoftsupport.com/index.php?/topic/31711-recurring-anti-virus-engine-not-fixed/page__p__129349#entry129349"]http://www.lavasofts...349#entry129349[/url]
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  • Customer
    will this be v9 it did it last night when conputer was idle
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  • Customer
    what about norton
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  • Support
    [quote name='sixdbs' timestamp='1340912688' post='136934']



    This is a long standing issue as discussed previously here:



    [url="http://www.lavasoftsupport.com/index.php?/topic/31711-recurring-anti-virus-engine-not-fixed/page__p__129349#entry129349"]http://www.lavasofts...349#entry129349[/url]

    [/quote]

    Sorry, that I didn't remember that.
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  • Customer
    Hi,



    The short version of the problem is that Avast & Ad-Aware are wrestling over resources. The advice is not to install Ad-Aware & Avast on the same machine. Here comes the science!



    AAW9.6 set hooks on NTCreateKey and NTSetValueKey:



    !chkimg nt -d

    804f95d6-804f95da 5 bytes - nt!KeDelayExecutionThread

    [ 8b ff 55 8b ec:e9 bd 42 42 77 ]

    [b] 80501c30[/b]-80501c33 4 bytes - nt!KiServiceTable+a4 (+0x865a)

    [ 86 a2 61 80:7e d8 63 f7 ]

    80501f68-80501f6b 4 bytes - nt!KiServiceTable+3dc (+0x338)

    [ 0c 88 61 80:fe db 63 f7 ]

    8053354c-80533550 5 bytes - nt!ExAllocatePool (+0x315e4)

    [ 8b ff 55 8b ec:e9 e8 a2 3e 77 ]

    80544e80-80544e84 5 bytes - nt!ExAllocatePoolWithTag

    [ 8b ff 55 8b ec:e9 e4 89 3d 77 ]

    805b384e-805b3852 5 bytes - nt!NtDuplicateObject

    [ 6a 28 68 58 97:e9 02 a1 36 77 ]

    805c129b-805c129f 5 bytes - nt!NtOpenProcess+5 (+0xda4d)

    [ 68 a8 9a 4d 80:e9 36 c3 35 77 ]

    805c1527-805c152b 5 bytes - nt!NtOpenThread+5 (+0x28c)

    [ 68 d0 9a 4d 80:e9 16 c1 35 77 ]

    38 errors : nt (804f95d6-805c152b)



    dps [b]80501c30[/b]

    80501c30 f763d87e [b]Lbd+0x87e[/b]

    80501c34 8056e38a nt!NtCreateMailslotFile

    80501c38 8060d7be nt!NtCreateMutant

    80501c3c 8056e2b6 nt!NtCreateNamedPipeFile

    80501c40 805a0da8 nt!NtCreatePagingFile

    80501c44 8059a404 nt!NtCreatePort

    80501c48 805c7420 nt!NtCreateProcess

    80501c4c 805c736a nt!NtCreateProcessEx

    80501c50 8060dbde nt!NtCreateProfile

    80501c54 805a06ec nt!NtCreateSection

    80501c58 8060b15a nt!NtCreateSemaphore

    80501c5c 805b9594 nt!NtCreateSymbolicLinkObject

    80501c60 805c7208 nt!NtCreateThread

    80501c64 8060d08e nt!NtCreateTimer

    80501c68 805ef3d0 nt!NtCreateToken

    80501c6c 8059a428 nt!NtCreateWaitablePort



    Those hooks in RKU:



    [attachment=9424:RKU.png]



    When AVAST is installed:



    kd> dps 80501c30

    [b]80501c30[/b] f3f67b32*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS

    [b]aswSP+0x17b32[/b]

    80501c34 8056e38a nt!NtCreateMailslotFile

    80501c38 8060d7be nt!NtCreateMutant

    80501c3c 8056e2b6 nt!NtCreateNamedPipeFile

    80501c40 805a0da8 nt!NtCreatePagingFile

    80501c44 8059a404 nt!NtCreatePort

    80501c48 805c7420 nt!NtCreateProcess

    80501c4c 805c736a nt!NtCreateProcessEx

    80501c50 8060dbde nt!NtCreateProfile

    80501c54 805a06ec nt!NtCreateSection

    80501c58 8060b15a nt!NtCreateSemaphore

    80501c5c 805b9594 nt!NtCreateSymbolicLinkObject

    80501c60 805c7208 nt!NtCreateThread

    80501c64 8060d08e nt!NtCreateTimer

    80501c68 805ef3d0 nt!NtCreateToken

    80501c6c 8059a428 nt!NtCreateWaitablePort

    80501c70 80639a86 nt!NtDebugActiveProcess



    Hooks in RKU and crash of AAW9.6:



    [attachment=9425:Hooks and Crash.png]



    Conclusion: the problem arises when the AAW9.6 hook gets control after AVAST’s hook. The problem will be solved if AAW9.6 sets its hook up before AVAST’s - AAW9.6 will, in that case, be successfully updated. Basically, don't run both apps at the same time.



    The same problem is reproduced on a clean system with AAW9.6 if unhook NTCreateKey, NTSetValueKey and run update.



    [attachment=9426:Success.png]
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