Aol AIM problem

Customer

• February 16, 1149 07:00

I was able to use my aol aim

buddy list until I installed ad aware.

What can I do to be able to use it again?

I am able to type in my in box but I can't see what others are typing

and aol says its because of ad aware. Thanks for your help.

0

• 

  Customer

  • June 09, 2021 16:55

  
  

  Trisa,

  I was able to use my aol aim

  buddy list until I installed ad aware.

  What can I do to be able to use it again?

  
  

  Sorry to here that you are having problems but sad to say that by installing Ad-aware SE will not have done any thing to your AOL AIM settings.

   

  Did you remove any items after scanning with Ad-aware if so I recommend that you restore the quarantined items but before you restore them please open Ad-aware and click on the settings tab (The Gear icon) then click on the Tweak button on the left hand side then un-Tick (un-check) the "Delete quarantined objects after restoring" then click the proceed button.

  now restoree the items you have quarantined and then use the WebUpDate

  to make sure that you have the latest Definition file ans scan doing a "Full Scan" and then post your logfile here by using the Add-Reply Feature .

  As Logs are stored in :

  C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.

  An easy way to get there is to

  click Start,

  click Run

  And type in and press ENTER: %appdata%

  then click Lavasoft

  then Ad-Aware

  and then Logs.

  scroll down to find the latest one that you have

  (by date & time)

  and open it right Click select all

  copy and then paste the contents of it here.

  (Make sure that all of your Logfile has been posted, sometimes it will require two post's to get it all)

  I recommend that you use the WebUpDate just before you scan that way you will always be up to date.

   

  (note The Application Data is a hidden folder, so you will need to show hidden files and folders

  and for Windows 98/ME users your logs are stored in

  C:\WINDOWS\All Users\Application Data\ ) by default.

   

  GRAFX

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• 

  Customer

  • June 09, 2021 16:55

  
  

  Sorry to here that you are having problems but sad to say that by installing Ad-aware SE will not have done any thing to your AOL AIM settings.

  
  

  Actually, if Softomate (or parts of it) was removed by Ad-Aware SE, then that could cause AOL/AIM to stop functioning properly.

  0
• 

  Customer

  • June 09, 2021 16:55

  
  

  Trisa,

   

  Sorry to here that you are having problems but sad to say that by installing Ad-aware SE will not have done any thing to your AOL AIM settings.

   

  Did you remove any items after scanning with Ad-aware if so I recommend that you restore the quarantined items but before you restore them please open Ad-aware and click on the settings tab (The Gear icon) then click on the Tweak button on the left hand side then un-Tick (un-check) the "Delete quarantined objects after restoring" then click the proceed button.

  now restoree the items you have quarantined and then use the WebUpDate

  to make sure that you have the latest Definition file ans scan doing a "Full Scan" and then post your logfile here by using the Add-Reply Feature .

  As Logs are stored in :

  C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.

  An easy way to get there is to

  click Start,

  click Run

  And type in and press ENTER: %appdata%

  then click Lavasoft

  then Ad-Aware

  and then Logs.

  scroll down to find the latest one that you have

  (by date & time)

  and open it right Click select all

  copy and then paste the contents of it here.

  (Make sure that all of your Logfile has been posted, sometimes it will require two post's to get it all)

  I recommend that you use the WebUpDate just before you scan that way you will always be up to date.

   

  (note The Application Data is a hidden folder, so you will need to show hidden files and folders

  and for Windows 98/ME users your logs are stored in

  C:\WINDOWS\All Users\Application Data\ ) by default.

   

  GRAFX

  
  

   

   

   

   

  Well it it did how do I get it back?

  0
• 

  Customer

  • June 09, 2021 16:55

  
  

  Well it it did how do I get it back?

  
  

   

   

  Thanks! I finally got it to work!

  I dont how how you guys learn all this stuff

  0
• 

  Customer

  • June 09, 2021 16:55

  
  

  Trisa,

  Ad-aware will not remove anything unless told to do so by you, So if as I said you have removed any items ie:Quarantined any items .

  Then please try as I asked in my reply to you

  I recommend that you restore the quarantined items but before you restore them please open Ad-aware and click on the settings tab (The Gear icon) then click on the Tweak button on the left hand side then un-Tick (un-check) the "Delete quarantined objects after restoring" then click the proceed button.

  
  

  once you have done that you now have to restore the items that you put into quarantine so click on "Open quarantine list" then tick (Check) all the items you have and click restore.

  after doing that run a new "Full Scan" and then post your logfile here by using the Add-Reply Feature .

  As Logs are stored in :

  C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.

  An easy way to get there is to

  click Start,

  click Run

  And type in and press ENTER: %appdata%

  then click Lavasoft

  then Ad-Aware

  and then Logs.

  scroll down to find the latest one that you have

  (by date & time)

  and open it right Click select all

  copy and then paste the contents of it here.

  (Make sure that all of your Logfile has been posted, sometimes it will require two post's to get it all)

  I recommend that you use the WebUpDate just before you scan that way you will always be up to date.

   

  (note The Application Data is a hidden folder, so you will need to show hidden files and folders

  and for Windows 98/ME users your logs are stored in

  C:\WINDOWS\All Users\Application Data\ ) by default.

   

  GRAFX

  0
• 

  Customer

  • June 09, 2021 16:55

  
  

  Trisa,

  Thanks! I finally got it to work

  
  

  Can you now scan doing a "Full Scan" and then post your logfile here by using the Add-Reply Feature .

  As Logs are stored in :

  C:\Documents and Settings\USERNAME\Application Data\Lavasoft\Ad-aware\Logs\.

  An easy way to get there is to

  click Start,

  click Run

  And type in and press ENTER: %appdata%

  then click Lavasoft

  then Ad-Aware

  and then Logs.

  scroll down to find the latest one that you have

  (by date & time)

  and open it right Click select all

  copy and then paste the contents of it here.

  (Make sure that all of your Logfile has been posted, sometimes it will require two post's to get it all)

  I recommend that you use the WebUpDate just before you scan that way you will always be up to date.

   

  (note The Application Data is a hidden folder, so you will need to show hidden files and folders

  and for Windows 98/ME users your logs are stored in

  C:\WINDOWS\All Users\Application Data\ ) by default.

  Also I now recommend that you re-Tick (re-check) the "Delete quarantined objects after restoring" then click the proceed button.

  GRAFX

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• 

  Customer

  • June 09, 2021 16:55

  
  

  Thanks! I finally got it to work!

  I dont how how you guys learn all this stuff

  
  

  Osmosis. Oh, and that tiny computer chip they put in there about fifteen years ago.

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