ad aware 11 version 11.04530, "Reboot required" message
Hi I tried upgrading on several computers to the new ad aware 11. After several attempts I have it working on one computer. The other 2 it is not. I have the paid pro version and 3 licenses. I have 11.0453 one one . Every time I try to get the latest version it says I need to reboot before installing latest version. rebooting does not help... My laptop has the latest version 11.04555 but only real time protection can be enabled. I have windows 8.1 installed on all 3. what can I do to fix these....
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Problem fixed as per your instructions.
Thanks!
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I am having the sme problems as everyone else, and am getting very fustrated by it download the latest verson re boot and nothing happens keeps telling me to re boot.Can you please send me
the PM that you're sending to every one else.
Thanks
Hi btrox,
I have sent a PM to you, too.
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Same issue. Can I get a PM?
Hi,
I have sent a PM to you.
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Hi freemind,hi, can you please send me that message? Ad-Aware 11 - windows XP
I have sent the PM to you.0 -
You're welcomeIt works! Thank you
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Thanks for the reply but there was no (deleted). I also searched the entire computer for it in Windows explorer and tried Installing Adaware again but still got the reboot problem. Any other ideas? An old version 9.6 installs and runs fine if that means anything.
You're welcome
It's very important that version 9.6 isn't installed when installing a modern version of Ad-Aware.
Uninstallation: http://www.lavasoftsupport.com/index.php?/topic/30850-how-to-uninstall-ad-aware-9x/
If still unsuccessful, please collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/to let Lavasoft investigate your problem.
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Hi waynev,
The issue with grey buttons on the laptop with version 11.04555 is known and it will be fixed in an up-coming release of Ad-Aware.
Regarding the computer requiring a reboot:
Have you tried to uninstall Ad-Aware, reboot, and install the latest version of Ad-Aware again?
Since you have bought the product, you can use the Lavasoft support instead of this forum with volunteers, if you prefer that: http://lavasoft.com/mylavasoft/support/supportcenter/contact_support
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I have the same problem on the free version. Every time I run the updater it says "Reboot Required". Rebooting doesn't help. I tried to uninstall Ad-Aware - can't be done because it's not installed. I tried then to restore to a time before I ran the update - no help. Ad-Aware reappeared after restoring to a week ago, but wouldn't run. Uninstalling that version didn't help either.
Some forums suggested registry keys that are set to indicate "reboot required", but deleting these keys didn't help either.
So now I have no working copy of Ad-Aware, and no way to re-install it.
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Hi firefly2560,
Please, collect and upload all information mentioned in the topic http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to give Lavasoft the information they need to investigate your issue.
Do you have another antivirus program installed or have recently uninstalled one?
Which firewall program do you use?
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Thank you for the logs, Richard.
I'll inform my contact person that you have uploaded logs when she is back in the office tomorrow.
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Attached are the files as requested. I noticed in the MSIc7197.log that there was a passing reference to Advanced System Care. (It runs a PC status monitor). I shut it down and tried the installer again but it made no difference.
The problem started whe I tried to install the V 11 upgrade. At the end of the installation it asked for a reboot, but as I had a few documents open, I didn't allow the immediate reboot. Instead, I made sure that the other windows were closed down in an orderly manner, and then rebooted manually. In fact, I didn't notice for a couple of days that Ad-Aware wasn't running. All previous upgrades have gone smoothly.
I run Avast Antivirus as my main virus scanner, and I run Ad-Aware in Compatibility Mode as a backup. I read in one of the forums that Compatibility Mode doesn't even require a reboot.
Unless Avast has a firewall, I'm just running the standard Windows firewall. It's never been a problem for Ad-Aware before.
Regards,
Richard (aka firefly2560)
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Hi again Richard,
I have sent to you a PM with an instruction.
Please, report back here.
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You're welcome and I'm happy it has been resolved, Richard
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I have the exact same problem, I can't seem to be able to uninstall the program, every time I try to uninstall I get the Reboot Required error which never helps. Can you please share in the instructions as to how I can remove the program?
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Hi vaekar,
Lavasoft don't want the solution to be public but I'll send a PM with it.
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That solved it, thank you very much.
I've been looking for a solution for a week!0 -
Good!
You're welcome
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I have just recently downloaded adaware free and is facing the same issue. can someone help?
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i have just solved it.
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I'm glad that you solved it, akafu
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I'm having this problem now, but I've also just start using Windows 8.1, if that helps. I get the Reboot Required message, and after I reboot, it still says Reboot Required.
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Hi esteevius,
Which version of Ad-Aware do you have, version 11.0 or 11.1?
If you have 11.0, please uninstall it, restart the computer and download the latest version from Lavasoft's web site.
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But I'm having the same problem where even when I try to uninstall I get the message "Reboot Required" and rebooting does absolutely nothing other than inform me to reboot all over again. Yes, it was 11.0. If I could get rid of it I'd do the direct 11.1 download.
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But I'm having the same problem where even when I try to uninstall I get the message "Reboot Required" and rebooting does absolutely nothing other than inform me to reboot all over again. Yes, it was 11.0. If I could get rid of it I'd do the direct 11.1 download.
I have sent you a PM with an instruction. Please, post here with the result.
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Worked like a charm! Thanks again!
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Good!
You're welcome, esteevius
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I'm having the same problem. May I pls get the same PM too? I really would like to be able to update.
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Hi crzyman007,
I have sent you a PM.
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I'm having the same issue as well. I've rebooted my computer a dozen times after trying to "update" it. And I'm also unable to uninstall it.
Please send me a PM as well if you don't mind.
Thanks.
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Hi MikeJD87,
You have received a PM.
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