Manual update of definitions
New information:
The official solution from Lavasoft is to uninstall Ad-Aware, and select to delete everything during the uninstallation, restart the computer and then install Ad-Aware again.
Link to installation program: http://ow.ly/sQKKE
An official apology from Lavasoft: http://www.lavasoftsupport.com/index.php?/topic/33939-message-from-richard-martineau-product-owner-and-coordinator-at-lavasoft/
Old information:
Please, note that the current update issue (second half of May) might be solved by following the instructions in the http://www.lavasoftsupport.com/index.php?/topic/33921-you-can-not-download-definition-files/page-2?p=145367#entry145367 post.
The attached files contain the definitions from 23rd of May.
If you have Windows XP or other 32 bits Windows, please download 32 bits Plugins0523.zip.
If you have 64 bits Windows, please download 64 bits Plugins0523.zip.
Note that the files are big and will take long time to download if your internet connection is slow.
Save the zip file on the desktop or in another folder where you can find it.
Right-click the zip file and select Extract all.
A folder called 32 bits Plugins0523 or 64 bits Plugins0523 will be created and opened.
Please, select all files and copy them.
Find the folder C:\Program Files\Lavasoft\Ad-Aware Antivirus\Antimalware Engine\2.6.0.0\Plugins, using Windows Explorer or similar program.
If your Windows is in another language than English the Program Files folder probably is called something else.
Right-click the Plugins folder and select Paste.
When Windows asks what to do with the files, since they already exist in the folder, please select to replace the files.
When done, please restart the computer.
If still unsuccessful, please see the instruction by Calon: http://www.lavasoftsupport.com/index.php?/topic/33926-manual-update-of-definitions/page-2#entry145422
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Thank you, it worked perfectly! Is the timeline for fix to get automatic updates changed??
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Thanks. I followed your instructions and the download worked perfectly.
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It didn't work
still got a message: "definitions could not be updated...something prevented the definitions from updating <sigh>
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Hi Mark,Thank you, it worked perfectly! Is the timeline for fix to get automatic updates changed??
Good!
If you continue to have issues with automatic updates, please see the http://www.lavasoftsupport.com/index.php?/topic/33921-you-can-not-download-definition-files/page-2?p=145367#entry145367 post.0 -
Yay!! It finally worked= I had missed a couple old definitions from the first time I deleted...got'm now! I'm protected once again!! thank you!
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Same here, didn't work
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Thanks. I followed your instructions and the download worked perfectly.
Yay!! It finally worked= I had missed a couple old definitions from the first time I deleted...got'm now! I'm protected once again!! thank you!
This solution works properly.
Thanks.
You're welcome
I'm glad it helped.0 -
This solution works properly.
Thanks.
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it's works fine , thx
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Sorry, kennydoc.Same here, didn't work
Please, check that you really have deleted as much as possible.0 -
Hi piranha69,io ho bloccato tutto e installato un 'altro antivirus ....io l'antivirus l'ho pagato ,cioè quello di lavasoft, e voglio l'aggiornamento automatico !io devo caricare la definizione dei virus ?cos'è come le auto di una volta che le accendevi con la manovella? anzi, oggi ho acceso il pc mi sono reso conto quanto sia pesante Aware 11 all'avvio . cercate soluzioni ! e non date le caramelle al bambino per stare buono .comunque questi giorni che diventeranno 1 mese o più ,li voglio aggiunti alla scadenza dell'acquisto .altrimenti farete 2 chiacchiere con gli avvocati dell'associazione dei consumatori .e vi assicuro che in italia questi, sono dei gran bastardi !
Please, respect that one of the rules for the forum is that English shall be used.
I ran your post through an automatic translator, and according to the result you have a paid version of Ad-Aware. I suggest that you contact Lavasoft support instead: http://lavasoft.com/mylavasoft/support/supportcenter/contact_support0 -
io ho bloccato tutto e installato un 'altro antivirus ....io l'antivirus l'ho pagato ,cioè quello di lavasoft, e voglio l'aggiornamento automatico !io devo caricare la definizione dei virus ?cos'è come le auto di una volta che le accendevi con la manovella? anzi, oggi ho acceso il pc mi sono reso conto quanto sia pesante Aware 11 all'avvio . cercate soluzioni ! e non date le caramelle al bambino per stare buono .comunque questi giorni che diventeranno 1 mese o più ,li voglio aggiunti alla scadenza dell'acquisto .altrimenti farete 2 chiacchiere con gli avvocati dell'associazione dei consumatori .e vi assicuro che in italia questi, sono dei gran bastardi !
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I followed all the steps-still won't allow my definition files to download
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Hi robertd1249,I followed all the steps-still won't allow my definition files to download
Have you followed both the instructions in the linked post and the instructions here?
Are you sure that you deleted all files that it was possible to delete (all but a few)?0 -
dont seem to work as i can not get a defintion file full stop and the folder dont exist after install even tried to add them manually i have absoulty no prootection not right happy at the moment
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it ok i fixed but by wat i have read over last few years they need to get there act togeather with server especially with paid services
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Well looks like I left something behind, retried and it now works thank you.
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I can't find the file, what is windows explorer? Can't find that either! (Computer dummy here!)
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After 6 hours of unsuccessfully trying to contact Lavasoft's "technical support" only to find out that apparently their technical background is extremely basic, and even after one tech tried to get me to pay an additional fee for some "deep cleaning" service, I came across my own solution:
1. Download the 32 or 64-bit manual definitions depending on your operating system.
2. Extract them to a folder or your desktop.
3. Uninstall Ad-Aware.
4. Restart your computer.
5. Install Ad-Aware. Once the instal is complete ** do not ** open the software.
6. Navigate to the folder you extracted in Step 2 containing the definitions.
7. Select the "Plugins" folder.
8. Copy the folder.
9. Navigate to your installation folder for Ad-Aware ("C:\Program Files\Lavasoft\Ad-Aware Antivirus" is the default location for Windows 7).
10. Open the "Antimalware Engine" folder.
11. Open the "2.6.0.0" folder.
12. Paste the copied "Plugins" folder.
13. If prompted for Administrator approval, hit "okay/allow".
14. Restart your computer.
15. Open Ad-Aware, if prompted for your license key, enter it on that screen.
16. Rejoyce!
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Question for Lavasoft-
The instructions say "Select 'Replace' since the files already exist in the folder."
But it was my understanding that this manual update is to be attempted only if the throwing out of plug-ins from the 2.6.0.0 folder fails. Mine failed, and now most of the files are no longer in the 2.6.0.0 folder (only "cache" files remain), more than 800 files are in the Recycle bin. So shouldn't I select something other than "Replace" Or should I first restore the files currently sitting in the Recycle bin, and then 'Replace'?
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Well looks like I left something behind, retried and it now works thank you.
Good!
You're welcome, kennydoc
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I can't find the file, what is windows explorer? Can't find that either! (Computer dummy here!)
Hi ma-p,
Do you mean that you can't find the folder C:\Program Files\Lavasoft\Ad-Aware Antivirus\Antimalware Engine\2.6.0.0\Plugins or which file can't you find?
You should be able to find the "Windows Explorer" program in the start menu, you can also use "My computer", "This Computer", "Computer" or similar name depending on Windows version.
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After 6 hours of unsuccessfully trying to contact Lavasoft's "technical support" only to find out that apparently their technical background is extremely basic, and even after one tech tried to get me to pay an additional fee for some "deep cleaning" service, I came across my own solution:
1. Download the 32 or 64-bit manual definitions depending on your operating system.
2. Extract them to a folder or your desktop.
3. Uninstall Ad-Aware.
4. Restart your computer.
5. Install Ad-Aware. Once the instal is complete ** do not ** open the software.
6. Navigate to the folder you extracted in Step 2 containing the definitions.
7. Select the "Plugins" folder.
8. Copy the folder.
9. Navigate to your installation folder for Ad-Aware ("C:\Program Files\Lavasoft\Ad-Aware Antivirus" is the default location for Windows 7).
10. Open the "Antimalware Engine" folder.
11. Open the "2.6.0.0" folder.
12. Paste the copied "Plugins" folder.
13. If prompted for Administrator approval, hit "okay/allow".
14. Restart your computer.
15. Open Ad-Aware, if prompted for your license key, enter it on that screen.
16. Rejoyce!
Hi Calon,
Thanks for your solution of the issue.
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Question for Lavasoft-
The instructions say "Select 'Replace' since the files already exist in the folder."
But it was my understanding that this manual update is to be attempted only if the throwing out of plug-ins from the 2.6.0.0 folder fails. Mine failed, and now most of the files are no longer in the 2.6.0.0 folder (only "cache" files remain), more than 800 files are in the Recycle bin. So shouldn't I select something other than "Replace" Or should I first restore the files currently sitting in the Recycle bin, and then 'Replace'?
Hi WGel44,
When there is no file with the same name in the Ad-Aware Plugins folder, Windows will paste the file without asking a question. Windows will only ask a question when you try to paste a file with the same name as an existing file. Since you usually can't delete all the files, you will get a question about a few files, and those files should be replaced.
No need to restore any files from the Recycle bin.
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Hi Cecilia B ,
I followed your advice on C:\Program Files\Lavasoft\...... and deleted as many files as it allowed , but it didn't work after that and still gave me error , so I ended up with no definition files at all , so I uninstalled Ad-Aware completely and then re-installed it again and put in my 25 digit activation number , but still tells me in red " protection inactive " .
Any suggestion as to what to do now?
Thanks
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Hi Cecilia B ,
I followed your advice on C:\Program Files\Lavasoft\...... and deleted as many files as it allowed , but it didn't work after that and still gave me error , so I ended up with no definition files at all , so I uninstalled Ad-Aware completely and then re-installed it again and put in my 25 digit activation number , but still tells me in red " protection inactive " .
Any suggestion as to what to do now?
Thanks
Hi Alex,
Have you tried to follow the first post in this topic and download the definitions manually?
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First post has been updated with new definitions.0 -
Okay first of all I'd like to state how incredibly ridiculous this is that it's been going on for 5 whole days. Not to mention the joke of a tech support system Lavasoft has. Much appreciation to the volunteering folks here helping us sorry sobs.
Anyhow, I've tried all suggested fixes aside from Calon's listed above (I'm just about to try it). I myself have tried the fix with a new install of Ad-Aware and an older install and neither fix has seemed to work. I even tried a registry fixer that was suggested in a different thread but I didn't have the problem listed. So last hope is this person's fix and hopefully it works because if it doesn't I'm not sitting another 5 days without antivirus. Especially from an "Award Winning Company" that can't even seem to have their tech support answer the phone even after they have already picked up.
Will post with results.
EDIT: So Calon's fix is a worker! I advise you try every other method prior to trying his considering it is quite time consuming, but it is a fixer. Everything else I have tried didn't work but his fix finally helped so thank you sire. I can see now how 6 hours of tinkering can get you to this solution lol. As to Ad-Aware:
Fix your sh-t or F-you.
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The manual download of the definition files takes a long time for those with slower internet speed and since it is a big file and once it is interrupted for whatever reasons , you have to start all over again. Why do you advice us to delete all the old definition files that we already have , in order to update the new files and for those of us if it doesn't work , like me , then we are stuck with no files at all? Wouldn't it be better if we had some kind of definition files , even though old ones , than have none at all and leave our pc's open to all kinds of risks? And why isn't Lavasoft tech support team think of a better way to update the definition files , than to tell us to delete all the old files we have for something that might or might not work? How long does Lavasoft expect this to go on?
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EDIT: So Calon's fix is a worker! I advise you try every other method prior to trying his considering it is quite time consuming, but it is a fixer. Everything else I have tried didn't work but his fix finally helped so thank you sire. I can see now how 6 hours of tinkering can get you to this solution lol. As to Ad-Aware:
I'm glad it worked.
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