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Can not activate "Real Time Protection"



  • Support

    Hi silhoutt,


    Even if you disable a program, it might still be running. In your System Info file I notice that a module of IObit Malware fighter is loaded, and also its service is running. Advanced System Care 7 also has a loaded module.


    It's possible that a disabled Bitdefeder and Ad-Aware aren't a good combination, since Ad-Aware uses the engine of Bitdefender, and that includes its drivers. When you disable the drivers of Bitdefender, the drivers of Ad-Aware are also disabled and then the real-time protection won't work. But I can ask my contact person at Lavasoft on Monday.

  • Customer

    Thank You CeciliaB I went to Bitdefenders site after you told me what you did, and got there complete removal tool as I was not using their product anyway. After using the tool and reboot every on adware

    installed and worked fine.

  • Support

    You're welcome silhouett


    I'm glad that your Ad-Aware is working now

  • Dina Sanchez

    Ensure that your system meets the minimum requirements for Lavasoft, including any specific operating system version or hardware specifications.


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