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Update AdAware Now! "Reboot Required" Loop

Customer

Current version 11.4.6792.0

 

Failed to successfully install update "Adaware_Installer.exe" downloaded today via Cnet. Please help! Thank you in advance.

 

FYI: can't find "msixxxx" files in temp folder

Ad-aware zipped program folder is about 490MB (did not attach); will attach if needed

msinfo.zip

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Comments

49 comments

Date Votes
  • Support

    Hi Kalee4nya,

    I have sent a PM to you with the common solution for the "Reboot Required" message.

    If you still can't install Ad-Aware, note that Lavasoft needs the C:\ProgramData\Lavasoft\Ad-Aware 11 folder and not C:\Program Files\Lavasoft\Ad-Aware 11.

    http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/

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  • Customer

    Windows Temp folder has been purged; but "Reboot Required" message persist.

    How to attach Ad-aware program folder without starting a new topic?

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  • Support

    Sorry, maybe I misunderstand it but the "Reboot Required" message hasn't anything to do with Windows Temp folder.

     

    You have to click the "More Reply Options" button to be able to attach files.

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  • Customer

    Wanted to uninstall and re-install Ad-aware via Control Panel > Program and Features, but failed with error message "can't find file".

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  • Support

    What do you do when you try to install the new version?


    What happens?

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  • Customer

    Re-booted multiple times, and re-launch Ad-aware-Installer, encountered "Reboot Required" each time (see attached file.


    P.S. **********************

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  • Support

    Have you followed the instruction for showing hidden folders, that's in the PM?

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  • Customer

    Yes I did.

     


    1. Close all programs so that you are at your desktop.
    2. Click on the Start button. This is the small round button with the Windows flag in the lower left corner.
    3. Click on the Control Panel menu option.
    4. When the control panel opens click on the Appearance and Personalization link.
    5. Under the Folder Options category, click on Show Hidden Files or Folders.

    6. Under the Hidden files and folders section select the radio button labeled Show hidden files, folders, or drives.
    7. Remove the checkmark from the checkbox labeled Hide extensions for known file types.
    8. Remove the checkmark from the checkbox labeled Hide protected operating system files (Recommended).
    9. Press the Apply button and then the OK button..

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  • Support

    Please, disable Malwarebytes Anti-Malware and Anti-Exploit while trying to install Ad-Aware.

     

    Please, upload the compressed folder containing the C:\ProgramData\Lavasoft\Ad-Aware 11 folder.

    If you don't have C:\ProgramData, your Windows installation is damaged and you should reinstall Windows.

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  • Customer

    Thank sooo much for your assistance. Finally, successfully completed upgrade installation.

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  • Support

    You're welcome

     

    I'm glad it has been resolved.

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  • Customer

    Hi I keep getting a reboot message on my free edition, i reboot then it restarts the pc but nothing happens and tried to uininstall but it wont let me just comes up with reboot message every time!? Help

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  • Support

    Hi I keep getting a reboot message on my free edition, i reboot then it restarts the pc but nothing happens and tried to uininstall but it wont let me just comes up with reboot message every time!? Help

    Hi anitaj12,

     


    I have sent a PM to you.

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  • Customer

    I don't see the solution here. I have this reboot loop and I can not find the option to uninstall AAW

     

    Everytime I restart the comp I get a notice that says critical update. I go through the update and it says to restart. It is the same every single time.


    I tried to uninstall the program but I can not find it in the installed programs under control panel


    The programs says it is version 11.1.5354.0 with license that expires 2015-03-14


    running windows 8.1pro


    Please help


    Ad-Aware 11.zip

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  • Support


    I don't see the solution here. I have this reboot loop and I can not find the option to uninstall AAW

     


    Everytime I restart the comp I get a notice that says critical update. I go through the update and it says to restart. It is the same every single time.

     


    I tried to uninstall the program but I can not find it in the installed programs under control panel

     


    The programs says it is version 11.1.5354.0 with license that expires 2015-03-14

     


    running windows 8.1pro

     


    Please help

    Hi danielsadeh,

     


    I have sent a PM with the common instruction for a constant "Re-boot Required" message. If it doesn't solve your problem, please start a new topic.

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  • Customer


    Hi anitaj12,

     

    I have sent a PM to you.


    Thanks so very much this has solved my problem, very grateful for your help

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  • Customer

    Could one of the mods please PM me the solution to the reboot required loop? Ive been stuck trying to figure it out for awhile now. Keeps saying i need to reboot to install and rebooting doesnt help.

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  • Support

    Thanks so very much this has solved my problem, very grateful for your help

    You're welcome
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  • Customer

    Thank you 100 times over. That has done the trick.

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  • Support

    Could one of the mods please PM me the solution to the reboot required loop? Ive been stuck trying to figure it out for awhile now. Keeps saying i need to reboot to install and rebooting doesnt help.

    Hi pamfriend,

     


    I have sent a PM to you.

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  • Support

    Thank you 100 times over. That has done the trick.

    You're welcome
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  • Customer

    I am definitely in the same boat. I was trying to update and now every time I go in I am receiving the message that a reboot is required. Would it be possible to get the instructions that have been working for everyone else?

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  • Support

    I am definitely in the same boat. I was trying to update and now every time I go in I am receiving the message that a reboot is required. Would it be possible to get the instructions that have been working for everyone else?


    Hi Geoffb236,

     

    I have sent a PM to you.

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  • Customer

    I am also stuck in the reboot required loop when I try to update. Can you PM me the fix? Thanks in advance.

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  • Customer

    Hi, I'm another user who encoutered that reboot loop. Can you PM me the fix?

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  • Support

    I am also stuck in the reboot required loop when I try to update. Can you PM me the fix? Thanks in advance.


    Hi Jim,

     

    I have sent a PM to you.

    You're welcome

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  • Support

    Hi, I'm another user who encoutered that reboot loop. Can you PM me the fix?


    Hi dave64o,

     

    I have sent a PM to you.

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  • Customer

    I am getting the same "Reboot Required" message with Ad Aware on Win8.1. Can I get the instructions to uninstall it? Thanks.

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  • Support

    I am getting the same "Reboot Required" message with Ad Aware on Win8.1. Can I get the instructions to uninstall it? Thanks.


    Hi stevenli01,

     

    I have sent a PM to you.

    You're welcome

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  • Customer

    could I also please get the instructions for getting out of the "re-boot required" loop?

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