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5 comments

  • Customer

    oups seem that the first message was incompleteAd-Aware 11.zip

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  • Support

    Hi joce_m,

     

    Please download the attached file, Activation.zip, and save it e.g. on the desktop.
    Double-click the downloaded file.
    In the opened Explorer window is a folder called Activation.
    Right-click the Activation folder and select Copy.

    To be able to continue you need to be able to see all folders and you have to select to show hidden files, see http://www.bleepingc...tutorial62.html for a description.

    Please, locate the folder C:\ProgramData\Lavasoft\Ad-Aware 11\.
    Right-click the folder and select Paste.
    The Activation folder should now be visible in the Ad-Aware 11 folder.

    Please, check the path to the activation file, it have to be:
    C:\ProgramData\Lavasoft\Ad-Aware 11\Activation\Activation.dat

    Please, change the setting back to not show hidden files.

    Restart the computer.

    Is Ad-Aware activated now?

    Delete the downloaded file, please.


    Note!
    The attached file is specific for this computer and will not activate Ad-Aware in another computer.

    Activation.zip

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  • Customer

    Hello Lavasoft team,

     

    You really have a great product, but I don't understand why you have so many problems with serials. I've exactly the same problem at home and at work.......

     

    So, I bought the pro version some month ago your product and totally forgot to activate it. And now, as at home, it doesn't run smoothly (always "Please try again" and all others kind of things).

     

    So, I put you the requested files to solve, I hope, the problem

     

    Kind regards to all the team!

    Config.zip

    Ad-Aware 11.zip

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  • Support


    Hello Lavasoft team,

     

    You really have a great product, but I don't understand why you have so many problems with serials. I've exactly the same problem at home and at work.......

     

    So, I bought the pro version some month ago your product and totally forgot to activate it. And now, as at home, it doesn't run smoothly (always "Please try again" and all others kind of things).

     

    So, I put you the requested files to solve, I hope, the problem

     

    Kind regards to all the team!


    Hi Alexandre,

     

    I'll inform my contact person at Lavasoft on Monday.

     

    Most users can activate, but sometimes there are left-overs from earlier antivirus programs, malware, proxy-servers, misconfigured firewalls that disturbs the activation process.

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  • Support

    Hi again,

     

    According to Lavasoft this is the third computer you're trying to activate Ad-Aware in and your key isn't valid for three computers. Please contact the Lavasoft support team for further help: http://www.lavasoft.com/mylavasoft/support/supportcenter

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