Adware pro security is faulty after new update?
I am a paying customer and have been for years and now my adware pro security won't accept my activation key after a fresh install due to a recent update that made the program faulty.
Ever since the new update my version of adware pro security version 11.14.1023.10544 isn't working properly.
A full scan is finishing in under 3 minutes where as the normal time would take over an 1 and a half hours on my pc.
I know it's not protecting my pc because i get pop ups and i have to use task manager to close off the page and restart the web browser.
This is because the new updated adware isn't doing a full scan as it's acting like it's only managing to do a quick scan.
I have spoken to Lavasoft on the phone at the time of writing this,as i want my pc protected rather than the bare bones and they can't do anything until monday maybe?
So now i don't wan't to use my pc as there is no protection on it apart from the bare bones of the free version and they can't sort this issue out for a paying customer that is supposed to have 24hr helpline?
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Thanks but i guess i will i will have to wait for activation to be sorted out monday.
They have my order number and iv'e even logged in on Lavasoft and it shows my licience that runs for the year as iv'e only just bought it 17/11/2016.
They have all my details as iv'e spoken to them on the phone,so hopefully they may email me monday and issue me with a product that ive actually paid for that works.
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Hi mountainlion,
Unfortunately my contact person is only working office hours, why I can't help you with the activation until Monday. But for Lavasoft to help you with the activation, they need to see the logs and other information that you can upload by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ .
Ad-Aware should only scan all files during the first scan, during the other scans it should only scan the files that have been changed since last scan. The scanning engine is the same in the free and paid versions and if you get popups with ads in the browsers, that is usually due to adware either in the browsers or in Windows. Antivirus programs are usually not very good at removing adware since they aren't malicious as virus and trojans.
But I can help you remove adware if you follow the instructions in the topic Read This Before You Post! and then I will move your topic to the forum Help with Stubborn Infections.
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Still no reply off Lavasoft??
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Maybe the account support is located in Canada and they haven't started to work yet, and when they do it's possible that you aren't the first one in the line.
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Ok well after ringing lavasoft today i final got what i paid for,a working key but i still have the same problem when doing a full scan?
A full scan is finishing in 1min.40 secs and the bar dosen't even go right to the end?
I have ran this software for years and it normally takes 1 and half hours on my pc for a full scan to finish,what isn't it doing a full scan?
I even clicked on custom scan and i checked all 9 boxes to scan and it finshed in 40 seconds????
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I suggest that you upload the log files etc. to let Lavasoft investigate what happens with the scanner.
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Upload them to here?I suggest that you upload the log files etc. to let Lavasoft investigate what happens with the scanner.
How?
Thanks...
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Yes, see first paragraph in post #2.
You're welcome
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Aah yes,thanks CeciliaB, will do it after work
Yes, see first paragraph in post #2.
You're welcome
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I didn't have any files starting with Msi in C:\Users\<username>\AppData\Local\Temp.
I have added a zipped file of my screenshot of the path to that location.
Another thing i did,i started the pc in safe mode and i did a full scan which took almost 2 hours,so it was working correct in safe mode but it said the product was inactive and it was only showing a free version,so i don't know if that is normal in safe mode?
Anyway it didn't find anything so restarted the pc and did a full scan and it took less than 2 minutes,so again it's not running correct because a normal full scan on my pc always takes at least 1 and a half hours.
Another thing i did before the scan after the restart was go into the control panel and try and repair adware and when it had finished, i then did the scan.
Either way it isn't running properly and its not doing a full scan.
I am running windows 7(64BIT)
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Thanks but as i said in post#6,
I even clicked on custom scan and i checked all 9 boxes to scan and it finished in 40 seconds????
That isn't right at all, so it's not scanning properly on both full and custom scans.
Having used this software over the past 5years or so, I know how long it takes to scan my pc which is normally just over an hour and a half.
So it can't do a full scan properly in under 2 minutes and a custom scan with all 9 boxes checked in 40secs?
Thanks for the answer regarding in safe mode.0 -
A full scan always uses the smart scan method I described in post #2. If you want to have all files checked by Ad-Aware, even if they haven't changed, you have to use Custom Scan and deselect smart scan.
Internet is usually turned off in safe mode and then Ad-Aware can't check the license key, and it's possible that Ad-Aware does a non-smart scan since something isn't running as usual in safe mode .
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According to the YouTube clip, you selected to do a smart scan.
Lavasoft says that nothing regarding smart scan has changed between version 11.13 and 11.14.
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Ah?
According to the YouTube clip, you selected to do a smart scan.
Lavasoft says that nothing regarding smart scan has changed between version 11.13 and 11.14.
It clearly says next to Type Custom?
It's a custom scan?
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a custom scan with all 9 boxes checked
One of the 9 boxes is Smart scan.
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Here is another video that finished before its time.
Custom scan with smart scan unchecked.
Finish time 1min.15 secs.
It isn't working properly at all?
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Please, upload the latest Ad-Aware log files just after you've done a custom scan with Smart scan unchecked. MSI files and system information file isn't necessary this time.
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By the way i did a fresh install yesterday,did the custom scan just with smart scan unchecked and it finshed in about 43secs.
A full scan took just over a minute again after a fresh install.
File attached.
thanks..
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Cheers but can you link me to the new version so i don't waste anymore time installing a program that Lavasoft sent me 2 days ago to install that is complete useless.
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Please update to version 11.15, that was released yesterday.
Lavasoft has fixed several bugs in it and hopefully that solves your problem.
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Hi,
You can fetch it at Lavasoft web site: http://lavasoft.com/ or http://www.lavasoft.com/mylavasoft/support/supportcenter/run_on_a_frozen_pc/ad-aware-standalone-installer
But I disagree that Ad-Aware is useless when it uses smart scan.
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Sorry I mean that the program adware gave me in an email must be full of bugs as it didn't work properly.
This was. as to replace the version I just bought a key for again that was also full of bugs as that didn't work properly either.
I'm not having much luck this year with the program.
I am a paying customer for at least 5 years and will always buy the program, i just want it to work as it should
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There was some major changes in 11.14 and then it's normal that some new bugs appear, otherwise a program usually contains fewer bugs after several minor revisions. I hope that they have succeeded with finding the most important bugs before releasing 11.15.
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Thanks CeciliaB,
I got an email off Lavasoft yesterday,they said there was another scheduled update of Ad-Aware recently, and to kindly download the update from the link they gave me and check the work of the software afterwards.
I downloaded it this morning and before installing,checked the version of it.
It was version 11.12.945.9202
So isn't that version 11.12.945.9202 that they told me to download and install not the new updated version?
I didn't install it as you mentioned 11.15
I now have version 11.15.1046.10613 installed.
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You're welcome mountainlion
That was very strange that they wanted you to use an old version, I'm glad that you installed 11.15. Can you do a complete scan without smart scan now?
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You're welcome mountainlion
That was very strange that they wanted you to use an old version, I'm glad that you installed 11.15. Can you do a complete scan without smart scan now?
I did a full scan which took 35 minutes,usually it takes just under 2 hours but i don't know if they have made the scanning quicker or not.
Then i did a custom scan without smart scan and it took 51 seconds and again the blue status bar only went across less than a quarter on the way when the scanning ended,so i haven't a clue if it is still working properly lol
At least you have your head screwed on and thanks for the advice,much appreciated.
I'll see how it goes.
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If those short scan times continues even when smart scan is disabled, I suggest that you upload new Ad-Aware logs again.
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Ok I'll do it tomorrow as off to work nowIf those short scan times continues even when smart scan is disabled, I suggest that you upload new Ad-Aware logs again.
Do you want just the log files or the msi files as well?
Thanks...
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It's enough with the log files.
You're welcome.
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Log files attached.
I made you a gift for your help,perhaps you could use it as a destop screensaver if you like it.http://oi66.tinypic.com/mr4e2b.jpg
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