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cant activate for my new computer

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13 comments

  • Support


    @joocru



    Hi joocru,



    Please send your order ID and/or the received key to me in a PM (personal message) and I'll forward it to my contact person at adaware software (Lavasoft) for investigation (don't post it in this topic). You can also contact adaware support team directly using the email address generalsupport@adaware.com.



     

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  • Customer



    27 minutes ago, CeciliaB said:




    @joocru



    Hi joocru,



    Please send your order ID and/or the received key to me in a PM (personal message) and I'll forward it to my contact person at adaware software (Lavasoft) for investigation (don't post it in this topic). You can also contact adaware support team directly using the email address generalsupport@adaware.com.



     





    i send it. please check pm thanks

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  • Support


    Thanks, I saw the information and has forwarded it to my contact person.

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  • Support



    7 hours ago, joocru said:




    when i tried to fresh install adaware to my new computer





    Have you uninstalled adaware antivirus on the old computer or is it impossible to start it?

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  • Customer



    59 minutes ago, CeciliaB said:




    Have you uninstalled adaware antivirus on the old computer or is it impossible to start it?





    i dont uninstall but i close the program. i mean stopped. and other pc doesnt connect to internet.

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  • Support


    @joocru Since you only have paid for one license, you're only allowed to have adaware antivirus pro installed on one computer.

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  • Customer



    8 minutes ago, CeciliaB said:




    @joocru Since you only have paid for one license, you're only allowed to have adaware antivirus pro installed on one computer.





    yes i know i ll use it for my new pc. if i uninstall to my old one how adaware recognise i uninstall other computer without internet ?

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  • Customer



    On 05.01.2018 at 4:26 AM, CeciliaB said:




    @joocru Since you only have paid for one license, you're only allowed to have adaware antivirus pro installed on one computer.





    Hello CeciliaB i have still same issue. uninstall my adaware from old computer and install adaware to new computer i entered a key which adaware company gave me . still getting error " cant activate please try again later"

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  • Support


    Hi @joocru,



    I'll ask my contact person on Monday.

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  • Customer



    24 minutes ago, CeciliaB said:




    Hi @joocru,



    I'll ask my contact person on Monday.





    thanks.

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  • Customer



    24 minutes ago, CeciliaB said:




    Hi @joocru,



    I'll ask my contact person on Monday.





    you can destroy my old key if you want. which i gave you with pm when you give me a new key

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  • Customer



    On 06.01.2018 at 2:50 PM, CeciliaB said:




    Hi @joocru,



    I'll ask my contact person on Monday.





    Hello Cecilia what happened ? thanks




    On 06.01.2018 at 3:16 PM, joocru said:




    you can destroy my old key if you want. which i gave you with pm when you give me a new key





     

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  • Support


    OP sent a PM with the information that when he/she entered the key manually instead of pasting it, adaware antivirus was activated (suggestion from support team).



    Congrats to have a working adaware antivirus again



     

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