Cannot download updates
In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found."
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humak1,
Clear out your cache folder ie: temporary internet folder There are some free programs that you can use that will do that for you if needed like
(Note in CCleaner: go to >options > advanced > Uncheck "Only delete files in Windows Temp folders older than 48 hours"). but see CCleaner Set up
Then try the WebUpDate to get Latest Definition File
(SE1R107 09.05.2006)
as the server may have been busy
but you can
always download it manually
but if you still can not get the update please let us know.
GRAFX
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hie
I also have the problem of not being able to download the update
[ : quote : ] humak1 "In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found." [ : endquote : ]
I cleared my temp folders and failed on the updating attempt again.
My attempt to download the update manually also failed :-(
so yeah now what? :-S lol help! lol
thanks so much
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I am another who has not been able to retrieve updates for 328 days. It says, "Error retreiving updates". I would also love some help here. A computer tech came over and deleted all my extra junk, but even she couldn't get it to do the update.
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mischief,
Go to your Lavasoft folder on "C" Drive rename the defs.ref to say olddefs.ref then try the WebUpDate Feature
GRAFX
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mischief,Go to your Lavasoft folder on "C" Drive rename the defs.ref to say olddefs.ref then try the WebUpDate Feature
GRAFX
hie again
I renamed the defs.ref file to olddefs.ref, loaded adaware and it said "Error while loading the Ad-aware definitions file." (figured that would happen)
Then i tried to update and it got to 5% then i got a pop up saying "The downloaded definitions file could not be read, please update again"
the circle of frustration is complete lol
any other ideas?
thanks for responding btw :-)
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Hi, I am also having this problem (May 9th). I receive the message "definitions file cannot be read". I have tried several times and even uninstalled and reinstalled the adaware software. I tried to do the manual download but also received the message page could not be found. Please help! Thanks
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Hi, I am also having this problem (May 9th). I receive the message "definitions file cannot be read". I have tried several times and even uninstalled and reinstalled the adaware software. I tried to do the manual download but also received the message page could not be found. Please help! Thanks
welcome to the group dragonfly heh
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I've been encountering this issue all day as well. I came across this thread and decided to register to let others know that they're in good company. I run Ad-Aware every single day and generally have no problems downloading updates. However, today I can't get the download and it gets stuck on 5%, and when I start the program a dialog box with a white X in a red circle pops up which reads: "Error while loading the Ad-Aware definitions file." So now not only can I not get the new update but I also can't scan my comp with the definition file I was using before I checked for the update today. I don't think there's anything wrong with my comp as nothing else has run differently, my Anti-Virus program picks up nothing and I've scanned it with Spybot to be sure. I wonder what's up?
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Please read my post here.
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Same on my 3 computers-
will not download
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Hi
Looks like we are all in the same boat me too 5% then stops
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same here as well.
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Just a suggestion:
This may or may not work but try adding < updates.ls-servers.com > to "Trusted sites" zone if you encounter definition update troubles.....(Error retreiving updates).
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In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found."
Not to beat a dead horse but I too get the same result.
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Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
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Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
I just registered with some apparently "insane" hope that someone could help me solve the very same problem. I know for a fact that there is something wrong with my computer and all I want is to have it resolved. I am hoping that by having more than one person state that there is a problem with the downloads someone, somewhere who knows something will get the idea and give us some ideas to help us solve these problems. If nobody voices their problems in these forums, who's to know there is so much trouble with the same downloading errors? With so many people expressing frustration, someone will soon take notice, right?
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Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
Um, I think the reason is so that the powers that be realize it's not an isolated or localized incident. I think everyone realizes the problem won't magically solve itself. Sheesh.
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Um, I think the reason is so that the powers that be realize it's not an isolated or localized incident. I think everyone realizes the problem won't magically solve itself. Sheesh.
There is strength in numbers. That's why we're letting the administrators of this program aware of the problem.
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There is strength in numbers. That's why we're letting the administrators of this program aware of the problem.
I continue to have the problem even though I disabled my firewall, ran a complete scan, cleared the cache, etc. I was about to uninstall and reinstall the program until I read that this does not solve the problem.
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I cannot download the updates either and am receiving the same message, "The downloaded files cannot be read. Please update again."
I even tried uninstalling and reinstalling the program. Big mistake! Now the definitions file, which was installed with the software, is nearly a year old.
Adware has always been extremely reliable... until now.
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Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
i just registerd to say thank you and i can stop freaking out think somethings wrong with my computer
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Just a crazy question, but why are you all registering to say you can't download updates? You can see before registering that there is a problem. By registering and then posting saying "me too", what do you hope to achieve? The problem isn't going to solve itself by reporting for the hundredth that it's not working.
First you lazilly direct people to a canned "fix" that obviously won't work because updates.ls-servers.com is down. Then you question why people are trying to bring this issue to the attention to the Ad-Aware team.
With this post I hope to achieve enlightening you to the fact that you are an xxxxxxx.
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Hello,
When I tried to update web definitions, I got an error message stating "The downloaded definitions file could not be read, please update again." After reading a posted message from another user who was having the same issue, I downloaded CCleaner and followed the instructions that you gave another user. I still cannot get the web definitions to download.
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There are threads all over the place on this problem.
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What would help this issue of users posting that they cannot download updates would be some recognition of the facts surrounding why it is not currently available and when the expected time of resolve might be.
Now before you go deleting my account, please consider that I am only posting so that the staff here can get back in reality of volunteer support is needed and that volunteers need answers to questions posted so they do not feel like outsiders.
Tom Coyote Wilson
May your day be blessed by those you love and those you love be blessed by
HIM ;-)
(Tom Coyote Wilson)
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I've marked my calendar ... this is a 'special' day ...
Coyote` has posted on the forum. I'll take a screenshot of this.
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What would help this issue of users posting that they cannot download updates would be some recognition of the facts surrounding why it is not currently available and when the expected time of resolve might be.Now before you go deleting my account, please consider that I am only posting so that the staff here can get back in reality of volunteer support is needed and that volunteers need answers to questions posted so they do not feel like outsiders.
Tom Coyote Wilson
May your day be blessed by those you love and those you love be blessed by
HIM ;-)
(Tom Coyote Wilson)
Excellent point, Tom. This seems to be labeled as "Customer Service". Although in my day, it was just known as good old-fashioned courtesy.
Come on, Lavasoft folks, lets have a bit better communication on this issue, as Tom suggests.
And, an IMMEDIATE FIX!
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I cannot download the updates either and am receiving the same message, "The downloaded files cannot be read. Please update again."I even tried uninstalling and reinstalling the program. Big mistake! Now the definitions file, which was installed with the software, is nearly a year old.
Adware has always been extremely reliable... until now.
Sadly, I did the same thing, with the same results. I hope the folks at LS will have this issue resolved tomorrow. It certainly does not look good to anyone evaluating the platform for a proposed Enterprise purchase, to stumble upon this "issue" and unfortunate lack of solutions.
Good Luck, ALL!
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I never thought I'd see the day.0 -
I'm having the same problem. I was able to run Adaware Personal yesterday before the new update was released with no problem. Haven't tried to run it since getting the message that the new update was out there. Tried to download the update and received this same message.
In trying to download the new definitions for 8 May, Adaware SE Personal give me a popup indicating that "The downloaded files cannot be read. Please update again." I have tried repeatedly with the same result. Is there a work around for this other than download the .zip file of definitions from the web site. When I tried that, I got a message that the "Page could not be found."
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