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Any help would be greatly appriciated!

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52 comments

  • Customer

    yes and my norton has detected it also

    0
  • Support

    Hi rachel10173, welcome

     

    Could you please run a free tool called: HijackThis

    to create a diagnostic log so we can see what exactly is running on your system.

     

    Instructions on creating a HijackThis Log

    http://www.lavasoftsupport.com/index.php?showtopic=216

     

    This variant you have is very difficult to remove once it has implanted itself. We may need to use some special tools to remove it.

    0
  • Customer

    Hi rachel10173, welcome

     

    Could you please run a freel tool called: HijackThis

    to create a diagnostic log so we can see what exactly is running on your system.

     

    Instructions on creating a HijackThis Log

    http://www.lavasoftsupport.com/index.php?showtopic=216

     

    This variant you have is very difficult to remove once it has implanted itself. We may need to use some special tools to remove it.


     

    Hi CJ,

     

    Many thanks for helping me I have to say this thing is driving me bananas!!! when the adwatch is loaded it keeps on detecting a harmful process called a dialer and I also have something that keeps appearing on the desktop called install sys protect, I don't know if these are linked to the winfixer or not?

     

    Logfile of HijackThis v1.99.1

    Scan saved at 20:10:26, on 22/06/2006

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

     

    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    C:\Documents and Settings\Rachel Harman\My Documents\My Music 2\Crack\wbload.exe

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    C:\WINDOWS\system32\rundll32.exe

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe

    C:\WINDOWS\hh.exe

    C:\Program Files\Internet Explorer\iexplore.exe

    C:\Program Files\hijackthis\HijackThis.exe

     

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    F2 - REG:system.ini: UserInit=userinit.exe

    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

    O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

    O4 - HKLM\..\Run: [csr] csrrs.exe

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

    O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" "+b1"

    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"

    O4 - HKCU\..\Run: [ares lite] "C:\Program Files\ARES\Ares.exe" -h

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

    O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm

    O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm

    O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm

    O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm

    O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm

    O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk

    O15 - Trusted Zone: *.musicmatch.com

    O15 - Trusted Zone: *.musicmatch.com (HKLM)

    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab

    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab

    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe

    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    0
  • Support

    You've got signs of a Gaobot worm which may be trying to install malware. Adaware doesn't detect worms, but it is blocking some of the malware from installing.

     

    To get rid of the worm:

     

    Please download, install, and update the free version of Ewido AntiMalware.

    http://www.ewido.net/en/download/

     

    After installation:

     

    [1]From the main ewido screen, click on update in the top menu, then click the Start update button.

     

    [2]After the update finishes (the status bar at the bottom will display "Update successful")

     

    Close the program after updating (don't scan with it yet, we'll do that in SAFE MODE)

     

    Copy the following instructions to have handy as you will need to be offline, in SAFE MODE and with IE closed so you will not be able to view this page during the process.

     

    Reboot your PC into SAFE MODE

    You can usually do this by restarting your computer and continually tapping F8 until a menu appears. Highlight Safe Mode and hit enter.

     

    How to start the computer in Safe mode

    http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam

    .........................................

    [3]Open Hijackthis and scan. When it finishes, checkmark these entries in the list:

     

    O4 - HKLM\..\Run: [csr] csrrs.exe

     

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

     

    [4]Next, run a scan with Ewido.

     

    Click on the Scanner button in the Top menu, then click on the Complete System Scan button. This scan can take quite a while to run, so please be patient

     

    [5]When the scan is done you will see a list of infected objects (if any found) At the bottom of the list, Please click on "recommended action"/and choose to Set all Elements to quarantine and check the box "Perform action with all infections".

     

    If you get a warning about a file being in an archive, please choose *yes* to quarantine the entire archive

     

    [6]When the scanner finishes, click on "Save Report" at the bottom. This will create a text file. Make sure you know where to find this file again.

     

    Copy and paste the results from that scan back here please for review

     

    *Note: Ewido is a free trial product for 30 days. After that you can purchase it for full features OR you can also keep the free version to use as an on-demand scanner (recommended).

    You will still be able to manually update Ewido using the *update* button

    0
  • Support

    That looks good

     

    Could you please scan once more with HijackThis and post a fresh log please?

     

    Any remaining symptoms you see on your end?

    0
  • Customer

    Hi Cj,

     

    This is the scan log for ewido:

     

    ---------------------------------------------------------

    ewido anti-spyware - Scan Report

    ---------------------------------------------------------

     

    + Created at: 23:02:37 22/06/2006

     

    + Scan result:

     

     

     

    C:\Documents and Settings\Rachel Harman\Local Settings\Temp\AresP2P_WhenUSave_InstallerInst.exe -> Adware.SaveNow : Cleaned with backup (quarantined).

    HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\WhenUSave -> Adware.SaveNow : Cleaned with backup (quarantined).

    C:\WINDOWS\system32\ljjgffc.dll -> Adware.Virtumonde : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Local Settings\Temp\ICD7.tmp\UWAS6_0001_N85M1306NetInstaller.exe -> Downloader.Agent.alr : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\CONFLICT.1\UWAS6_0001_N85M1306NetInstaller.exe -> Downloader.Agent.alr : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\UWAS6_0001_N85M1306NetInstaller.exe -> Downloader.Agent.alr : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Local Settings\Temp\win646.tmp.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\CONFLICT.1\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\CONFLICT.2\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\CONFLICT.3\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\CONFLICT.4\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\CONFLICT.5\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\UWA6P_0001_N822M1605NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.j : Cleaned with backup (quarantined).

    :mozilla.22:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.247realmedia : Cleaned with backup (quarantined).

    :mozilla.10:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    :mozilla.11:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    :mozilla.6:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    :mozilla.7:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    :mozilla.8:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    :mozilla.99:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    :mozilla.9:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@aoluk.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@partygaming.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Local Settings\Temp\Cookies\rachel harman@aoluk.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@media.adrevolver[1].txt -> TrackingCookie.Adrevolver : Cleaned with backup (quarantined).

    :mozilla.101:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Adtech : Cleaned with backup (quarantined).

    :mozilla.102:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Adtech : Cleaned with backup (quarantined).

    :mozilla.33:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).

    :mozilla.34:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).

    :mozilla.35:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).

    :mozilla.84:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Adviva : Cleaned with backup (quarantined).

    :mozilla.13:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).

    :mozilla.39:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Bluestreak : Cleaned with backup (quarantined).

    :mozilla.107:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined).

    :mozilla.110:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined).

    :mozilla.74:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).

    :mozilla.75:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).

    :mozilla.76:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).

    :mozilla.77:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).

    :mozilla.156:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Com : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned with backup (quarantined).

    :mozilla.21:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).

    :mozilla.152:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Esomniture : Cleaned with backup (quarantined).

    :mozilla.155:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Esomniture : Cleaned with backup (quarantined).

    :mozilla.63:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Esomniture : Cleaned with backup (quarantined).

    :mozilla.48:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    :mozilla.49:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    :mozilla.50:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    :mozilla.51:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    :mozilla.52:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@adopt.euroclick[2].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Local Settings\Temp\Cookies\rachel harman@adopt.euroclick[1].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).

    :mozilla.147:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).

    :mozilla.148:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).

    :mozilla.149:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).

    :mozilla.150:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).

    :mozilla.151:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).

    :mozilla.140:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined).

    :mozilla.160:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned with backup (quarantined).

    :mozilla.97:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Googleadservices : Cleaned with backup (quarantined).

    :mozilla.120:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).

    :mozilla.121:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).

    :mozilla.122:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).

    :mozilla.123:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).

    :mozilla.31:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).

    :mozilla.32:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).

    :mozilla.89:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).

    :mozilla.90:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).

    :mozilla.91:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).

    :mozilla.29:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined).

    :mozilla.30:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@stats1.reliablestats[1].txt -> TrackingCookie.Reliablestats : Cleaned with backup (quarantined).

    :mozilla.40:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned with backup (quarantined).

    :mozilla.41:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned with backup (quarantined).

    :mozilla.42:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned with backup (quarantined).

    :mozilla.43:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Serving-sys : Cleaned with backup (quarantined).

    :mozilla.115:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Statcounter : Cleaned with backup (quarantined).

    :mozilla.108:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).

    :mozilla.109:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).

    :mozilla.169:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Targetnet : Cleaned with backup (quarantined).

    :mozilla.170:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Targetnet : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Cookies\rachel harman@login.tracking101[2].txt -> TrackingCookie.Tracking101 : Cleaned with backup (quarantined).

    :mozilla.81:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).

    :mozilla.100:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined).

    :mozilla.167:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).

    :mozilla.168:C:\Documents and Settings\Rachel Harman\Application Data\Mozilla\Firefox\Profiles\xo5ctxff.default\cookies.txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).

    C:\WINDOWS\Downloaded Program Files\8e89cba65e10de8470f54e9d6d979172_35.exe -> Trojan.Agent.qt : Cleaned with backup (quarantined).

    C:\Documents and Settings\Rachel Harman\Local Settings\Temp\temp.fr261C -> Trojan.Dialer.oy : Cleaned with backup (quarantined).

    C:\WINDOWS\Temp\win11E.tmp.exe -> Trojan.Dialer.oy : Cleaned with backup (quarantined).

    C:\WINDOWS\Temp\win128.tmp.exe -> Trojan.Dialer.oy : Cleaned with backup (quarantined).

    C:\WINDOWS\Temp\win141.tmp.exe -> Trojan.Dialer.oy : Cleaned with backup (quarantined).

    C:\WINDOWS\Temp\winCF.tmp.exe -> Trojan.Dialer.oy : Cleaned with backup (quarantined).

    C:\WINDOWS\Temp\winE8.tmp.exe -> Trojan.Dialer.oy : Cleaned with backup (quarantined).

     

     

    ::Report end

    0
  • Customer

    CJ,

     

    Can you tell me how I managed to get infected with these files? and what would you recomend that I do in the future to prevent myself?

     

    Also now that these scans seem to have go rid of them where do they actually go?

     

    Logfile of HijackThis v1.99.1

    Scan saved at 07:36:26, on 23/06/2006

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

     

    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    C:\Documents and Settings\Rachel Harman\My Documents\My Music 2\Crack\wbload.exe

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    C:\Program Files\ewido anti-spyware 4.0\guard.exe

    C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    C:\WINDOWS\system32\fxssvc.exe

    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    C:\WINDOWS\system32\rundll32.exe

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe

    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    C:\Program Files\Messenger\msmsgs.exe

    C:\Program Files\hijackthis\HijackThis.exe

     

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    F2 - REG:system.ini: UserInit=userinit.exe

    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

    O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

    O4 - HKLM\..\Run: [csr] csrrs.exe

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

    O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" "+b1"

    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"

    O4 - HKCU\..\Run: [ares lite] "C:\Program Files\ARES\Ares.exe" -h

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

    O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm

    O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm

    O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm

    O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm

    O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm

    O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk

    O15 - Trusted Zone: *.musicmatch.com

    O15 - Trusted Zone: *.musicmatch.com (HKLM)

    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab

    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab

    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe

    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe

    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    0
  • Customer

    CJ,

     

    Just another quickie.......is there anything that you see in the scan logs that you recomend that i get rid of??

     

    Many thanks

    Rachel

    0
  • Customer

    I ran a search and absolutely nothing was found, I hope I have done it right.......Clicked start then search typed the Csrrs.exe in and then searched??

    0
  • Support

    I'll answer your questions about how you might have gotten it and what prevention steps I recommend at the end in a bit (that's always after I get you clear of the infection). Right now there is still more work to do

     

    Would you please do a search on your system for this file:

    csrrs.exe

     

    Tell me what you find by:

     

    name

     

    Exact location (full path)

     

    date

    0
  • Support

    Yes, I just needed you to search. I suspect a prior cleaning step removed the actual file and all we are seeing is the leftover references in the Registry which HijackThis can fix those.

     

    Do a scan with HijackThis

    When it finishes, checkmark these entries in the list

    Then press the *fix checked* button

     

    O4 - HKLM\..\Run: [csr] csrrs.exe

     

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

     

    Scan again and post a fresh HijackThis log please

    0
  • Customer

    Hi,

     

    Logfile of HijackThis v1.99.1

    Scan saved at 22:30:56, on 23/06/2006

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

     

    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    C:\Documents and Settings\Rachel Harman\My Documents\My Music 2\Crack\wbload.exe

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    C:\Program Files\ewido anti-spyware 4.0\guard.exe

    C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    C:\WINDOWS\system32\fxssvc.exe

    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    C:\WINDOWS\system32\rundll32.exe

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe

    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    C:\Program Files\hijackthis\HijackThis.exe

     

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    F2 - REG:system.ini: UserInit=userinit.exe

    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

    O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKLM\..\Run: [csr] csrrs.exe

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

    O4 - HKLM\..\RunOnce: [AAW] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" "+b1"

    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"

    O4 - HKCU\..\Run: [ares lite] "C:\Program Files\ARES\Ares.exe" -h

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

    O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm

    O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm

    O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm

    O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm

    O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm

    O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk

    O15 - Trusted Zone: *.musicmatch.com

    O15 - Trusted Zone: *.musicmatch.com (HKLM)

    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab

    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab

    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe

    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe

    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    0
  • Customer

    After the reboot the adwatch started but only the active had a green tick, it popped up with the csrrs.exe asking to accept or block. At the moment i've left the window open and not clicked on either accept or block

     

    Logfile of HijackThis v1.99.1

    Scan saved at 22:55:41, on 23/06/2006

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

     

    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    C:\Documents and Settings\Rachel Harman\My Documents\My Music 2\Crack\wbload.exe

    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    C:\Program Files\ewido anti-spyware 4.0\guard.exe

    C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    C:\WINDOWS\system32\rundll32.exe

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe

    C:\Program Files\Messenger\msmsgs.exe

    C:\WINDOWS\system32\wuauclt.exe

    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    C:\Program Files\hijackthis\HijackThis.exe

     

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    F2 - REG:system.ini: UserInit=userinit.exe

    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

    O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"

    O4 - HKCU\..\Run: [ares lite] "C:\Program Files\ARES\Ares.exe" -h

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

    O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm

    O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm

    O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm

    O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm

    O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm

    O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk

    O15 - Trusted Zone: *.musicmatch.com

    O15 - Trusted Zone: *.musicmatch.com (HKLM)

    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab

    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab

    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe

    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe

    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    0
  • Support

    They are still there and I now (duh!) see the problem. AdWatch is on automatic block. Since it can't tell if the changes we are making to the registry are "bad" or "good" it blocks and should ask you if you want to allow if you have it set to prompt.

     

    But let's turn it all off for now and then you can re-enable the Adwatch blocking when we get this done.

     

    Open AdAware SE.

     

    1. Right click on the Ad-Watch icon in the system tray and select "Restore Ad-Watch".

     

    2. At the bottom of the screen there will be two checkable items called "Active" and "Automatic".

     

    Active: Switches Monitoring On or Off without closing

    Automatic: Switches Automatic Blocking On or Off

     

    3. Uncheck (red X) both items.

     

    Open Hijackthis and scan. Checkmark these two entries and press *fix checked*

     

    O4 - HKLM\..\Run: [csr] csrrs.exe

    O4 - HKLM\..\RunServices: [csr] csrrs.exe

     

    Close HijackThis and reboot your PC.

     

    Scan again with HijackThis after the reboot and post a fresh log. Once we're sure they are gone you can re-enable your Adwatch

    0
  • Customer

    winfixer has just popped back up and something else called sys protect installer???

    0
  • Support

    Choose *accept* the change

    0
  • Support

    Popped up how? Do you mean an alert from Adwatch?

    0
  • Support

    I need to know exactly what all the alert says.

     

    Do you know how to make a screen shot? If not, just write everything down and post back here what all it says

    0
  • Customer

    This is the adwatch alarm

     

    Root HKEY_LOCAL_MACHINE

    Key software\microsoft\windows\currentversion\run

    Value NI.USYP_0001_N76M1005

    Data

    New Data "C:\WINDOWS\Downloaded Programe Files\USYP_0001_N76M1005

     

    and norton says this

     

    detected a virus on your computer C:\WINDOWS\Downloaded Programe Files\USYP_0001_N76M1005NETINSTALLER.EXE

    0
  • Support

    Block that one

    0
  • Customer

    done that....it feels like we're going round in circles:( oooooohhh if i could get my hands on the little ******* that do this!!!! lol

    0
  • Customer

    this is the first one vundo log file

     

    VundoFix V4.2.84

     

    Running as SYSTEM

    from c:\windows\system32\VundoFix.exe

     

    Checking Java version...

     

    Java version is 1.5.0.4

     

    Java version is 1.5.0.6

     

    Scan started at 00:11:08 24/06/2006

     

    Listing files found while scanning....

     

     

    C:\WINDOWS\system32\bbadd.bak1

    C:\WINDOWS\system32\bbadd.bak2

    C:\WINDOWS\system32\bbadd.tmp

    C:\WINDOWS\system32\bbadd.ini

    C:\WINDOWS\system32\bbadd.ini2

    C:\WINDOWS\system32\ddabb.dll

    C:\WINDOWS\system32\stvwa.bak1

    C:\WINDOWS\system32\stvwa.bak2

    C:\WINDOWS\system32\stvwa.tmp

    C:\WINDOWS\system32\stvwa.ini

    C:\WINDOWS\system32\stvwa.ini2

    C:\WINDOWS\system32\bbadd.ini2

    C:\WINDOWS\system32\bbadd.bak2

    C:\WINDOWS\system32\bbadd.tmp

    C:\WINDOWS\system32\bbadd.ini

    C:\WINDOWS\system32\bbadd.ini2

    C:\WINDOWS\system32\ddabb.dll

    C:\WINDOWS\system32\stvwa.ini2

    C:\WINDOWS\system32\stvwa.bak2

    C:\WINDOWS\system32\stvwa.tmp

    C:\WINDOWS\system32\stvwa.ini

    C:\WINDOWS\system32\stvwa.ini2

    Attempting to delete C:\WINDOWS\system32\bbadd.bak1

    C:\WINDOWS\system32\bbadd.bak1 Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\bbadd.bak2

    C:\WINDOWS\system32\bbadd.bak2 Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\bbadd.tmp

    C:\WINDOWS\system32\bbadd.tmp Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\bbadd.ini

    C:\WINDOWS\system32\bbadd.ini Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\bbadd.ini2

    C:\WINDOWS\system32\bbadd.ini2 Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\ddabb.dll

    C:\WINDOWS\system32\ddabb.dll Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\stvwa.bak1

    C:\WINDOWS\system32\stvwa.bak1 Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\stvwa.bak2

    C:\WINDOWS\system32\stvwa.bak2 Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\stvwa.tmp

    C:\WINDOWS\system32\stvwa.tmp Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\stvwa.ini

    C:\WINDOWS\system32\stvwa.ini Has been deleted!

     

    Attempting to delete C:\WINDOWS\system32\stvwa.ini2

    C:\WINDOWS\system32\stvwa.ini2 Has been deleted!

     

    Performing Repairs to the registry.

    Done!

    0
  • Support

    Two removal tools I want you to run next (these should not take very long)

    Please download VundoFix.exe to your desktop.

     

    double-click *VundoFix.exe* to run it.

    - Put a check next to *Run VundoFix as a task*.

    - You will receive a message saying vundofix will close and re-open in a minute or less. Click *OK*

    - When VundoFix re-opens, click the *Scan for Vundo* button.

    - Once it's done scanning, click the *Remove Vundo* button.

    - You will receive a prompt asking if you want to remove the files, click *YES*

    - Once you click yes, your desktop will go blank as it starts removing Vundo.

    - When completed, it will prompt that it will shutdown your computer, click *OK*.

    - Turn your computer back on.

    - Please post the contents of C:\vundofix.txt into your next reply

     

    ...........................................

    Make a copy of this next instruction as the steps need to be done in SAFE MODE and you won't be able to see this window

     

    1. Download SmitfraudFix (by S!Ri) to your Desktop (Win2k/WinXP only!).

    http://siri.urz.free.fr/Fix/SmitfraudFix.zip

    Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

     

    How to extract (decompress) zipped or compressed files

    http://www.lvsonline.com/compresstut/index.shtml

     

    Note : process.exe is part of the SmitFraudFix tool and is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky, Panda) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

     

     

    2. Reboot into Safe Mode

    You can usually do this by restarting your computer and continually tapping F8 until a menu appears. Highlight Safe Mode and hit enter.

     

    How to start the computer in Safe mode

    http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam

     

    3. Once in Safe mode, open the SmitfraudFix folder and double-click smitfraudfix.cmd

     

    Select option #2 - Clean by typing 2 and press Enter.

    Wait for the tool to complete and disk cleanup to finish.

    You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

    The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

     

    A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually.

     

    4. Once back into normal mode, please scan with HijackThis to produce a log. Post that log into your topic along with the other requested logs named below.

     

    Logs needed in your next post are:

     

    rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed

     

    Fresh HijackThis log

    0
  • Customer

    rapport scan

     

    SmitFraudFix v2.64

     

    Scan done at 0:23:19.35, 24/06/2006

    Run from C:\Documents and Settings\Rachel Harman\Desktop\SmitfraudFix\SmitfraudFix

    OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT

    Fix ran in safe mode

     

    »»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix

    !!!Attention, following keys are not inevitably infected!!!

     

    SrchSTS.exe by S!Ri

    Search SharedTaskScheduler's .dll

     

    »»»»»»»»»»»»»»»»»»»»»»»» Killing process

     

     

    »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

     

    GenericRenosFix by S!Ri

     

     

    »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

     

     

    »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files

     

     

    »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

     

    Registry Cleaning done.

     

    »»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix

    !!!Attention, following keys are not inevitably infected!!!

     

    SrchSTS.exe by S!Ri

    Search SharedTaskScheduler's .dll

     

     

    »»»»»»»»»»»»»»»»»»»»»»»» End

     

     

    hjt log

     

    Logfile of HijackThis v1.99.1

    Scan saved at 00:30:58, on 24/06/2006

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

     

    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    C:\Documents and Settings\Rachel Harman\My Documents\My Music 2\Crack\wbload.exe

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    C:\WINDOWS\Explorer.EXE

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    C:\Program Files\ewido anti-spyware 4.0\guard.exe

    C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    C:\WINDOWS\system32\rundll32.exe

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe

    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    C:\WINDOWS\system32\wuauclt.exe

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    C:\WINDOWS\system32\NOTEPAD.EXE

    C:\Program Files\Messenger\msmsgs.exe

    C:\Program Files\hijackthis\HijackThis.exe

     

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    F2 - REG:system.ini: UserInit=userinit.exe

    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

    O2 - BHO: (no name) - {3F3AC208-C485-4B8B-BA43-22C87C01C82B} - C:\WINDOWS\system32\awvts.dll (file missing)

    O2 - BHO: (no name) - {7455D5D5-A11C-48B6-99EE-9802376C5A22} - C:\WINDOWS\system32\ddabb.dll (file missing)

    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

    O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"

    O4 - HKCU\..\Run: [ares lite] "C:\Program Files\ARES\Ares.exe" -h

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

    O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm

    O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm

    O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm

    O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm

    O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm

    O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk

    O15 - Trusted Zone: *.musicmatch.com

    O15 - Trusted Zone: *.musicmatch.com (HKLM)

    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab

    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab

    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O20 - Winlogon Notify: Applets - C:\WINDOWS\

    O20 - Winlogon Notify: awvts - C:\WINDOWS\system32\awvts.dll (file missing)

    O20 - Winlogon Notify: OemStartMenuData - C:\WINDOWS\

    O20 - Winlogon Notify: Unimodem - C:\WINDOWS\

    O20 - Winlogon Notify: WB - C:\DOCUME~1\RACHEL~1\MYDOCU~1\MYMUSI~2\Crack\fastload.dll

    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

    O20 - Winlogon Notify: WindowsUpdate - C:\WINDOWS\

    O20 - Winlogon Notify: winjjq32 - winjjq32.dll (file missing)

    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe

    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe

    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

    0
  • Customer

    will catch up with you tomorrow.........many thanks so far for all you hard work without you i'd have taken a great big sledge hammer to the pc lol

    0
  • Support

    Ok, Rachel!

     

    When you get back online...

     

    Scan with HijackThis and checkmark these entries, then press the *fix checked* button:

     

    O2 - BHO: (no name) - {3F3AC208-C485-4B8B-BA43-22C87C01C82B} - C:\WINDOWS\system32\awvts.dll (file missing)

     

    O2 - BHO: (no name) - {7455D5D5-A11C-48B6-99EE-9802376C5A22} - C:\WINDOWS\system32\ddabb.dll (file missing)

     

    O20 - Winlogon Notify: Applets - C:\WINDOWS\

     

    O20 - Winlogon Notify: awvts - C:\WINDOWS\system32\awvts.dll (file missing)

     

    O20 - Winlogon Notify: OemStartMenuData - C:\WINDOWS\

     

    O20 - Winlogon Notify: Unimodem - C:\WINDOWS\

     

    O20 - Winlogon Notify: WindowsUpdate - C:\WINDOWS\

     

    O20 - Winlogon Notify: winjjq32 - winjjq32.dll (file missing)

     

    After pressing the *fix checked* button, please reboot your computer.

     

    Scan again and post a fresh HijackThis log, please.

    0
  • Customer

    Hope this one looks better

     

    Logfile of HijackThis v1.99.1

    Scan saved at 09:01:54, on 24/06/2006

    Platform: Windows XP SP2 (WinNT 5.01.2600)

    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

     

    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\Ati2evxx.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    C:\Documents and Settings\Rachel Harman\My Documents\My Music 2\Crack\wbload.exe

    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    C:\Program Files\ewido anti-spyware 4.0\guard.exe

    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    C:\WINDOWS\system32\rundll32.exe

    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe

    C:\Program Files\Messenger\msmsgs.exe

    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    C:\WINDOWS\system32\wuauclt.exe

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    C:\Program Files\hijackthis\HijackThis.exe

     

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.pcservicecall.co.uk/

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    F2 - REG:system.ini: UserInit=userinit.exe

    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

    O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"

    O4 - HKCU\..\Run: [ares lite] "C:\Program Files\ARES\Ares.exe" -h

    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

    O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm

    O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm

    O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm

    O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm

    O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm

    O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesuk.dll

    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk

    O15 - Trusted Zone: *.musicmatch.com

    O15 - Trusted Zone: *.musicmatch.com (HKLM)

    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://symantec.atgnow.com/sdccommon/download/tgctlsi.cab

    O16 - DPF: {01119400-3E00-11D2-8470-0060089874ED} (SupportSoft Listener Control) - http://symantec.atgnow.com/sdccommon/download/sprtctlln.cab

    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    O20 - Winlogon Notify: WB - C:\DOCUME~1\RACHEL~1\MYDOCU~1\MYMUSI~2\Crack\fastload.dll

    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe

    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe

    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

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  • Support

    That one looks good! Are you still seeing any signs of infection or warnings?

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  • Customer

    The icon for sys intaller was on the desktop so i deleted it and emptied the recycle bin and then norton detected winfixer, i've just been into norton and deleted the files that it had in quarentine and rebooted and so far nothing has popped up (fingers & toes crossed)

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  • Support

    Ok, let me know if you see any further problems. It turns out that these newer variants of Vundo hide the entries that would normally show on a HijackThis log. (the 02 & 20 sections). They are now unhidden but I think VundoFix got the bad ones.

     

    One more list I need from you.

     

    Please open HijackThis and instead of scan choose * Open Misc Tools Section*

     

    Then choose *Open Uninstall Manager*

     

    That will make a list. Choose *save list* and notepad should popup with a text file. Please copy those results back here

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