Skip to main content

Adaware Se Personal Stops Part Way Through Scanning

Customer

Ad-Aware SE Personal Build 1.06r1

 

Operating System Windows XP

 

Was previously working fine and without any changes being made has now stopped working part way through scanning.

 

Please see attached log file for more information. Thank you in advance for your help.

 

Jane Rance

 

 

0

Comments

3 comments

Date Votes
  • Customer

    Do you have spysweeper?

     

    There was a conflict between spysweeper and adaware that has been fixed from what we understand.

     

    So if you have spysweeper, update your spysweeper as the fix just came in an update released last night. After the update is complete, try your scan again. If that still does not work, temporarily disable spysweeper and try your scan again.

     

    Please let us know if any of this works.

     

    If you do not have spysweeper, try the following fixes that CalamityJane has compiled.

     

    Here is my entire list of Ad-Aware freezing issues fixes. I hope one of these works! smile.gif

     

    One observation recently for the freezing is that certain security software all running at the same time can cause conflicts. A number of Adaware users who also are running the beta version of SpySweeper have reported that disabling SpySweeper during an Adaware scan has resolved that conflict.

     

    To temporarily disable SpySweeper:

    Right click the Spy sweeper icon in the notification area (right side) of the system tray and choose shut down.

     

    Try scanning again with Adaware, it should be able to complete the scan.

     

    To re-enable SpySweeper:

    Start it again from Start > All programs > Webroot > Spy Sweeper

    ...............................

     

    If that isn't it, try these various steps.

     

    First, do a disk cleanup to clear the browser cache and other unnecessary files.

     

    Go to Start > Run and type in the box: Cleanmgr

    Wait while Windows scans your system for files to delete.

    Make sure these 3 are checkmarked and press *ok* to delete them.

     

    Temporary Files

    Temporary Internet Files

    Recycle Bin

     

    If you are still having a problem, there can be a number of reasons for this issue. Please try these steps next to see if any resolve the problem.

     

    From the Ad-Aware FAQ

     

    Q: Ad-Aware freezes while performing a scan.

     

    A: There are a number of possible reasons behind this problem. To correct:

     

    * First, update to Build 1.06 and download the latest definition file if you have not done so.

    * Second, it is highly recommended that you run a disk defragmentation on your computer, then a thorough “Check� or “Scan Disk� depending on your Windows version. Try scanning in safe mode.

    * Third, start Ad-Aware scan from the Windows command line. Do as follows:

    o Click "Start", then "Run". Next, type the text shown below (including the quotation marks and with the same spacing as shown) for your version of Ad-Aware SE:

    "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Aware.exe" /full +procnuke

    "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Aware.exe" /full +procnuke

    "C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnukep

    o Click “OK�.

    o Note: The path above (between the quotes) is the default location of Ad-Aware SE. If you installed your Ad-Aware to a different directory, adjust the path accordingly. For Ad-Aware SE Personal, when the GUI launches, click “Start�, then “Full System Scan�. Click “Next�, then “OK�.

    o When the scan is complete, select “Next�. In the “Scanning Results� window, select the "Scan Summary" tab. Check the box next to each "target family" you wish to remove, then click “Next�, then OK�.

    * If you still have problems, cancel before the scan reaches the point of stalling -- for example, after 20 objects are detected. Click “Cancel� on your log file. Remove any objects you want and rescan. Again, stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it. This should work for you now.

     

    If still no joy, try these steps:

     

    Ad-Aware Freezing Issue

    http://www.lavasoftsupport.com/index.php?s...amp;hl=freezing

     

    ...........................

    Have you ruled out any virus or trojan infections? I would recommend an online scan at one of the following (do a full system scan). The reason for doing an online scan is that some infections will disable your Antivirus installed on your PC to hide it's presence.

     

    If any infections are found, save the log from the scan and post it back here:

    eTrust Antivirus Web Scanner

    http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

    (if prompted, please *allow* Active X and the install of software - this is needed to scan your system)

    It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

     

    Ewido free online scanner

    http://www.ewido.net/en/onlinescan/

     

    Trend Micro (PC-cillin) - Free on-line Scan

    http://housecall.antivirus.com

     

    Panda's Active Scan

    http://www.pandasoftware.com/products/activescan.htm

    ................

     

    Let us know how you make out on all of the above, or if any of those steps resolve the problem.


    0
  • Customer

    jmrance1,

     

    Those suggestions from SkittlesPC are excellent ( Hi, Skittles ),

    however the Spysweeper issue has been sorted out. For info, please see DesertJerry's posts here: http://www.lavasoftsupport.com/index.php?showtopic=2572

     

    Regards,

     

    Spike

    0
  • Customer

    Thanks for all of that. I will try them out and let you know what happens.

     

    I don't have spysweeper but I may have installed it and then uninstalled it.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post