Browser running suspiciously slow

My IE browser is running soooo slow! What's weirder though is that it's intermittent. So sometimes it'll quickly load up, say, Google, but then take ages to load up Lavasoft.com. Everything else appears to be running normally and other applications run quickly (Outlook, Word etc..) but the internet is intermittently slow. The only thing I've downloaded recently is IE7, but I got rid of it and went back to IE6. Up until then, the internet has been great.

I have AdAware, AVG Antispyware (paid version), McAfee, Spyware Blaster, Spybot S&D and SpywareGuard and I have run scans in normal and safe mode with all and can't find anything wrong. I've run CCleaner too, but nothing appears to making any difference. I've been hit before with malware and trojans, but have got rid of them successfully and was the reason I decided to subscribe to AVG for the resident shield etc.

My ISP is NTL and I've tried speaking online to one of their technical advisors who told me there was a problem with the NTL network and that could be the reason. However, that was three nights ago now and makes me suspicious that something more sinister is at work perhaps.

Can anyone offer any help please???

Nothing showing up on AdAware scan, so if it helps here is my HJT log.

Logfile of HijackThis v1.99.1

Scan saved at 22:13:48, on 09/11/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\ntl\broadband medic\bin\mad.exe

C:\PROGRA~1\Motive\Common\MOTIVE~1.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe

C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE

C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe

C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\USB Disk Win98 Driver\Res.EXE

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe

C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\ntl\broadband medic\bin\mpbtn.exe

C:\Program Files\SpywareGuard\sgmain.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

C:\Program Files\Network Associates\Common Framework\FrameworkService.exe

C:\Program Files\Network Associates\VirusScan\Mcshield.exe

C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe

C:\Program Files\SpywareGuard\sgbhp.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\ntl\broadband medic\bin\MotiveBrowser.exe

C:\DOCUME~1\STEVED~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - (no file)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Dell\Media Experience\DMXLauncher.exe"

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [bJCFD] "C:\Program Files\BroadJump\Client Foundation\CFD.exe"

O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe

O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall

O4 - HKLM\..\Run: [shStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE

O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey

O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"

O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCFtime.dll,_RunDLLEntry@16

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [uSB Storage Toolbox] "C:\Program Files\USB Disk Win98 Driver\Res.EXE"

O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe

O4 - Global Startup: Digital Line Detect.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1149098842234

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1157743948156

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

O23 - Service: dlcf_device - - C:\WINDOWS\system32\dlcfcoms.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe

O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe

O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

Customer

June 08, 2021 15:57

My IE browser is running soooo slow!

...it's intermittent.

Scan saved at 22:13:48, on 09/11/2006

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"

Hi ModestNovice,

Other than a few missing files:

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -

"C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

(this is a ligit spyware detector)

Maybe you should think about Updating most of the software(s) manually

Maybe everytime you get online things are searching for updates.

If they are updating, like alot of things will do at the same time, they

may not be informing you of the times they are online.

If you have a firewall, like the old Sygate I use, and love, you can block

certain programs at certain times.

The lines I have left in the quote are really not needed to run any of those programs

they are probably taking up alot of your time and resources

Hope this helped

Cheers for the help mate and I'll have a look into those suggestions, although I think the problem still lies with NTL in my area.

Do I need to worry about replacing the missing files highlighted on the HJT, and should I go ahead and fix the O4 items you suggested are not required? Just a bit wary of deleting stuff on the registry.

Cheers

I only suggest that you not use the HJT to fix the 04 items. You should do this manually through the

programs themselves.

If you cannot go through the applications themselves, like the Installer,

there is a nifty little tool from a programmer named Mike Lin you might like to try.

Note: there is one of a standalone and a Control Panel application.

I have been using both on many machines and have never had problems, infact,

it is a good way to determince some malware/adware you may not be aware of.

However, care should be taken when using these tools because Windows software

loads machine specific devices sometimes, so only uncheck the ones which you

know about, like updates and such.

These little programs do not delete anything in the Registry or hard disk, they just

move the RUN statements in the Registry to a location in HKCU_Software\MikeLin...

...An Echo from his page; )

Startup Control Panel

Startup Control Panel is a nifty control panel applet that allows you to easily

configure which programs run when your computer starts. It's simple to use

and, like all my programs, is very small and won't burden your system.

A valuable tool for system administrators!

http://www.mlin.net/StartupCPL.shtml

Good wishes!

Cheers for the help mate and I'll have a look into those suggestions, although I think the problem still lies with NTL in my area.

Do I need to worry about replacing the missing files highlighted on the HJT, and should I go ahead and fix the O4 items you suggested are not required? Just a bit wary of deleting stuff on the registry.

Cheers

Mike I have downloaded your file, I hope this stops Mcafee from starting up, I will now re-install my lpfw and hopefully it will appear in your list, and mcafee stops, re: mcafee I have posted under lil chief own topic under LPFW

Support

File missing does NOT always mean the file is actually missing!

Do NOT fix the 018 entry:

See here:

http://www.castlecops.com/O18.html

Protocol {828030A1-22C1-4009-854F-8E305202313F} L msnim msgrapp.dll (often incorrectly listed by HijackThis as missing) MSN Messenger 7.5

Top Ten Do's and Dont's of HijackThis for Helpers

http://www.dslreports.com/faq/13622

Usher0001, please refrain from advising on HijackThis logs until you have had the training necessary - it is a tool that you need to understand how it works and can otherwise seriously damage someone's system if you do not.

Browser running suspiciously slow

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