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Stuck on Deleting?

Customer

I just ran ad-aware se personal on a laptop with windows 98 for a friend and came up with 343 critical objects. The scan took about 30 minutes. I selected to remove all. It sat on Quarantining selection for about an hour, now it's been sitting on deleting selection for almost 4 hours. I look under task manager and it appears to be still running (It doesn't have the not responding next to the program.) Has anyone else had it take hours for all the critical objects to delete? Or should I just assume it's frozen and shut it down?

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Date Votes
  • Customer

    Hi jonser,

     

    Sometimes Ad-Aware can appear to freeze, but no, that is far too long.

     

    Please see this list from LS CalamityJane can be of use to you in fixing the problem: Unable to complete scan

     

    Often, (as suggested in the post referred to above) cancelling the scan after the first few items are detected, deleting/quarantining those items then trying to scan again, seems to work.

     

    Let us know how you get on.

     

    Regards,

     

    Spike

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