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2 comments

  • Support

    Hi oposer,

     


    I'm sorry but your files can't be decrypted without the key, and I don't recommend you to pay criminals. I haven't read all pages of http://www.bleepingcomputer.com/forums/t/559463/keyholder-support-and-discussion-topic/but it's a website that you can trust and I recommend you to read through all the pages since there might be a chance that you at least can get back some files.

     


    These folders and files were created during the infection, it might be useful information for the helpers in the linked topic:


    2014-12-23 21:20 - 2014-12-23 21:36 - 00000000 ____D () C:\Users\Michael\AppData\Local\Ishhsoft


    2014-12-23 20:19 - 2014-12-26 04:51 - 00000000 ____D () C:\Users\Michael\AppData\Local\Ecdction


    2014-12-23 20:18 - 2014-12-29 14:10 - 00000000 ____D () C:\ProgramData\tiskmhj


    2014-12-23 19:51 - 2014-12-23 19:51 - 00000000 ____D () C:\ProgramData\dha


    2014-12-23 19:50 - 2014-12-23 19:50 - 00004651 _____ () C:\Users\Michael\Downloads\how_decrypt.html


    2014-12-23 19:00 - 2014-12-23 19:00 - 00004651 _____ () C:\Users\Michael\AppData\Local\how_decrypt.html


    2014-12-23 19:00 - 2014-12-23 19:00 - 00004651 _____ () C:\Users\Administrator\how_decrypt.html


    2014-12-23 18:58 - 2014-12-23 19:00 - 00000000 ____D () C:\ProgramData\udlhrrc


    2014-12-23 18:41 - 2014-12-31 12:00 - 00000824 _____ () C:\Windows\Tasks\Security Center Update - 1727467613.job


    2014-12-23 18:41 - 2014-12-23 22:56 - 00000000 ____D () C:\Users\Michael\AppData\Roaming\Uqewfum

     

     


    You should reinstall Windows to be sure that all malicious files are gone. It's possible to remove the listed files and folders, but since it's very important that nothing is hiding in the computer and starts to encrypt files again, I recommend you to install Windows.

    0
  • Support

    Due to lack of feedback, this topic has been closed.

     


    If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

     


    Everyone else please begin a New Topic.

     


    Thank You !

    0

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