cannot remove malware!

Customer

• June 11, 2021 12:22

I quick and full scanned my cpu. my taskbar, right click context menu not working. it doesn't show anything, only show blank menu. I have windows 10. thanks!

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  Customer

  • June 11, 2021 12:22

  Yes, I did a quick and full scan. No it didn't discover any malicious files. i right click the file explorer on my taskbar, like one of the icons. it didn't show a context menu. i'm not 100% sure. i have years of experience with using cpu haha.

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  Support

  • June 11, 2021 12:22

  
  

  I quick and full scanned my cpu. my taskbar, right click context menu not working. it doesn't show anything, only show blank menu. I have windows 10. thanks!

  
  

   

  Hi xw123,

   

  I assume you mean that you did a quick and full scan with Ad-Aware. Did it discover any malicious files?

   

  Do you mean that nothing happens when you right-click a filename, that you get an empty context menu or that Ad-Aware isn't in the context menu?

  Why do you think that it's malware that have destroyed the context menu?

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  Support

  • June 11, 2021 12:22

  
  

  I don't believe it's malware related, but a Windows problem. I recommend that you ask in a forum with good knowledge of Windows 10 and its problems.

   

  If the problem started recently, you can try a system restore to a date when the context menu worked.

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  Support

  • June 11, 2021 12:22

  Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

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