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4 comments

  • Support


    Hi John,



    When did this problem start?

     



    Please, save AdwCleaner on the desktop: https://toolslib.net/downloads/viewdownload/1-adwcleaner/


    Turn off all programs, including browsers.

    Double-click on AdwCleaner to start the program.


    Click on the Scan button.

    Wait until the search has finished.


    Click on the Log file button.

    A report will be displayed, copy its content and paste into your reply.

    If the report isn't displayed, it's available as C:\AdwCleaner\AdwCleaner[S1].txt.

     

    0
  • Customer


    This seems to have solved the issue.  Below is the pasted log file. Thank you so very much!



     



    # AdwCleaner 7.0.0.0 - Logfile created on Mon Jul 31 03:08:58 2017

    # Updated on 2017/17/07 by Malwarebytes 

    # Running on Windows 10 Home (X64)

    # Mode: clean

    # Support: https://www.malwarebytes.com/support



    ***** [ Services ] *****



    No malicious services deleted.



    ***** [ Folders ] *****



    Deleted: C:\Program Files (x86)\SystemHealer

    Deleted: C:/ProgramData\6c7f1c28

    Deleted: C:/ProgramData\91c1b35e-11f7-0

    Deleted: C:/ProgramData\91c1b35e-6231-1

    Deleted: C:/ProgramData\c205156f-12d5-0

    Deleted: C:/ProgramData\c205156f-7775-1





    ***** [ Files ] *****



    No malicious files deleted.



    ***** [ DLL ] *****



    No malicious DLLs cleaned.



    ***** [ WMI ] *****



    No malicious WMI cleaned.



    ***** [ Shortcuts ] *****



    No malicious shortcuts cleaned.



    ***** [ Tasks ] *****



    No malicious tasks deleted.



    ***** [ Registry ] *****



    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\akamaihd.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\cdncache-a.akamaihd.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\cmptch.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d19tqk5t6qcjac.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d19tqk5t6qcjac.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d1o5u7ifbz3swt.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\d1o5u7ifbz3swt.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\driverupdate.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\land.pckeeper.software

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\pckeeper.software

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\safetypinbox.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\static.cmptch.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\utop.it

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.driverupdate.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.safetypinbox.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\akamaihd.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\cdncache-a.akamaihd.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\cmptch.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d19tqk5t6qcjac.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d19tqk5t6qcjac.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d1o5u7ifbz3swt.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\d1o5u7ifbz3swt.cloudfront.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\driverupdate.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\land.pckeeper.software

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\pckeeper.software

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\safetypinbox.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\static.cmptch.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\utop.it

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.driverupdate.net

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.reimageplus.com

    Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.safetypinbox.com

    Deleted: [Key] - HKU\S-1-5-21-439131413-1217150405-3262041702-1001\Software\SoftSuma

    Deleted: [Key] - HKCU\Software\SoftSuma

    Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4

    Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4

    Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4

    Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application

    Deleted: [Key] - HKU\S-1-5-21-439131413-1217150405-3262041702-1001\Software\System Healer

    Deleted: [Key] - HKCU\Software\System Healer

    Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{730E03E4-350E-48E5-9D3E-4329903D454D}

    Deleted: [Key] - HKLM\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\ROOT\CERTIFICATES\26D9E607FFF0C58C7844B47FF8B6E079E5A2220E





    ***** [ Firefox (and derivatives) ] *****



    No malicious Firefox entries deleted.



    ***** [ Chromium (and derivatives) ] *****



    SearchProvider deleted: AOL - aol.com

    SearchProvider deleted: Taplika - taplika.com

    SearchProvider deleted: Vosteran - vosteran.com

    SearchProvider deleted: Ask - ask.com





    *************************



    ::Tracing keys deleted

    ::Winsock settings cleared

    ::Additional Actions: 0



    *************************



    C:/AdwCleaner/AdwCleaner[S0].txt - [11318 B] - [2017/7/31 3:8:25]





    ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

    0
  • Support


    Very good!



    Please, turn off all programs, including browsers.

    Double-click on AdwCleaner to start the program.

    Click on the Uninstall button.



    Delete the FRST program and its log files.

    0
  • Support

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.Everyone else please begin a New Topic.Thank you !

    0

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