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JS:Trojan.Cryxos.1257 won't leave me alone!

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7 comments

  • Customer


    Hello hynesfamily123!   Please write more details when antivirus detected the Trojan.  Was it during Custom scan,  browsing Internet pages or something else?



    If you have the file that was detected please send it to us and write full path to detected file.  Did you noticed some dangerous activity in your browser?



     



    Thank you.

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  • Customer



    10 minutes ago, LSArtem said:




    Hello hynesfamily123!   Please write more details when antivirus detected the Trojan.  Was it during Custom scan,  browsing Internet pages or something else?



    If you have the file that was detected please send it to us and write full path to detected file.  Did you noticed some dangerous activity in your browser?



     



    Thank you.





    This was done while I was playing a game. It just popped up on BitDefender telling me that they had deleted a file that was a Trojan: yet I have not noticed any ads or difficulties on my browsers, nor do I notice any missing files.



    There is the full scan it sent me in the image pinned below



    In order for me to send the file over, I have to restore it back to my computer: won't it attack my computer if I restore it, however? How am I able to send it over here without the restored Trojan doing damage?


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  • Customer



    52 minutes ago, hynesfamily123 said:




    This was done while I was playing a game. It just popped up on BitDefender telling me that they had deleted a file that was a Trojan: yet I have not noticed any ads or difficulties on my browsers, nor do I notice any missing files.



    There is the full scan it sent me in the image pinned below



    In order for me to send the file over, I have to restore it back to my computer: won't it attack my computer if I restore it, however? How am I able to send it over here without the restored Trojan doing damage?








    If you don't see any anoying pop-ups or scam in your browser - nothing to worry about.  Notification of BD means that it found web page in the Internet Explorer cache and this file contains some part of malicious script, so BD moves it to quarantine.  So if you visit again some site with such malicious web page Bit Defender will lock  and delete this file again. 

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  • Support


    As Artem wrote, this means that you visited a web page that the antivirus program doesn't like and if you visit the same page again the procedure is repeated. In this case "web page" might not be the web page that is in the address field of the browser, but it can be an ad or some other info that the page fetches from another server.



    I don't see any malicious files in the log files of FRST.



    From Addition.txt:

    AV: Bitdefender Antivirus (Disabled - Up to date) {0E17DB7D-A20F-62CE-B95B-17DB0CDFE318}



    Why is your antivirus program disabled?

    Everyone should have a running antivirus program.

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  • Customer



    On 8/16/2018 at 6:47 PM, LSArtem said:




    If you don't see any anoying pop-ups or scam in your browser - nothing to worry about.  Notification of BD means that it found web page in the Internet Explorer cache and this file contains some part of malicious script, so BD moves it to quarantine.  So if you visit again some site with such malicious web page Bit Defender will lock  and delete this file again. 





    There are no pop-ups, thankfully. It just seems to remove this file over and over, despite it already being removed before: as if the file keeps showing back up on my PC, even if it's wiped off by BD. It's good to know that my computer is safe, thank you so much for your help!




    On 8/17/2018 at 3:12 AM, CeciliaB said:




    As Artem wrote, this means that you visited a web page that the antivirus program doesn't like and if you visit the same page again the procedure is repeated. In this case "web page" might not be the web page that is in the address field of the browser, but it can be an ad or some other info that the page fetches from another server.



    I don't see any malicious files in the log files of FRST.



    From Addition.txt:

    AV: Bitdefender Antivirus (Disabled - Up to date) {0E17DB7D-A20F-62CE-B95B-17DB0CDFE318}



    Why is your antivirus program disabled?

    Everyone should have a running antivirus program.





    Thank you for the explanation. It's reassuring knowing that my computer is protected. I turned off the antivirus so I could use another virus scanning program, it is turned back on now. Thank you for your concern and help, it means a lot, you guys!

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  • Support


    Is Internet Explorer running when Bitdefender finds the file?

    Maybe it's easier for it to really move the file when Internet Explorer isn't running. If the file returns when you start Internet Explorer or while you're using it, I think it's some web page that you visit that Bitdefender doesn't like.

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  • Support

    Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

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