Removal of RSA2048

Customer

• June 11, 2021 12:23

Hi All,

 

Can someone help\advise please. My laptop has been infected with RSA-2048. How can I get rid of it.

 

I tried restoring but the files are still corrupted.

 

Thank you

INSTRUCTION RESTORE FILE.TXT

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  Support

  • June 11, 2021 12:23

  Due to lack of feedback, this topic has been closed.If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.Thank You !

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  Support

  • June 11, 2021 12:23

  
  

  
  

  Hi All,

   

  Can someone help\advise please. My laptop has been infected with RSA-2048. How can I get rid of it.

   

  I tried restoring but the files are still corrupted.

   

  Thank you

  
  

   

  Hi Ach0457,

   

  I'm sorry but files that are encrypted with RSA-2048 can only be decrypted (restored) by using the correct decryption key. If you've paid the criminals but haven't received a key at all or received a non-working key, we can't help you with the decryption. If you haven't received a reply from them, check the spam/junk/bulk folder for your email account.

   

  The only thing we can do here is to deleted the malicious files that encrypted the files to prevent them from encrypting more files. Do you want any help with that?

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