Cannot update definition after Upgrade to version 12.

On 12/11/2020 at 1:05 PM, CeciliaB said:

Hi again,

Do you've any other antivirus program or any similar programs installed?
Are you using a VPN or a proxy-server for internet connections?

Note that I'm a volunteer since it's only possible to contact the support team when you've a paid version of adaware.

Hello Support, I am new to this forum and I am facing the same issue.

I am using a vpn service, can this be the reason behind it ?

Please help.