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constantly deletes

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5 comments

  • Support

    Hi bigjake24,

    Please see this page in the manual: https://www.adaware.com/user-guide/manage_exclusions

    If you run a scan while Kaspersky's antivirus program is running, the following will happen:
    1. Adaware requests to open a file.
    2. Kaspersky's notices the request and wants to scan the file too.
    3. Sometimes when Kaspersky's checks the file, it'll create a temporary file.
    4. Adaware wants to scan that temporary file.

    As you can see, the simple scan can turn into almost a nightmare of scanning files when two antivirus program are running and one of them runs a scan. Please, make sure that Kaspersky's antivirus program is disabled while running a scan with Adaware antivirus.

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  • Customer

    I turned off kapersky and started a scan it says it found 752 thousand infected files and would take 178 days to scan that did not work.

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  • Support

    Very strange indeed.
    I'm sorry but some combinations of antivirus programs don't work.

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  • Customer

    Does this sound like malware generic trojan?

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  • Support

    Impossible to say.

    Can you give some examples of the files that Adaware found, Windows' files, your own pictures etc.?

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