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  • Customer

    Hi Cecelia, I have changed routers 3 times, it doesn’t help. I’ve even changed internet companies. I bought a $350 physical firewall that didn’t help either. There are at least 7 different BOTS attached to my IP address and about 6 other people on my block with the same admin IP address are hacked in the Exact same manor. I’ve reset my CMOS, and reset my BIOS just to have it reconfigured as soon as I connect to the Internet (within 1 minute). The only time I haven’t been hacked in 3 years is when I paid a security IT specialist $600 to come into my home and he reset the IP address manually from the Router Home page. My security app caught more than 17,000 attempts to access my LAN in a 24 hour period. Our electric flickered off in a storm one day and the router wouldn’t reconnect so I called broadband tech who told me they had to reset the IP address back to the admin address to ping the box and I told them that if they did that I would be hacked again and was within 3 minutes. I even disconnected my internet for 30 days, when I turned it back on we were hacked again within 48 hours. I’ve tried ALL of the conventional methods, I’ve replaced ALL devices 3 times! I’ve been told this is the most sophisticated hack anyone has ever seen. Even has a guy who did security for Microsoft for past 40 years tell me that he’s never seen anything like this. 
    Thanks for the reply anyway.

  • Support

    Hi rivermom66,

    No one here will help you with hacks and you shouldn't accept that since you shouldn't trust unknown people on the internet. But we can help you get rid of malicious programs and in this case you need to install the latest BIOS, install Windows without being connected to internet, and use a router for the connection to internet that has been reset and is using the latest firmware.

    I've removed the uploaded files since they might contain personal information.

  • Support

    You're welcome but I don't think anyone can help you over internet.


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