Cannot update definition after Upgrade to version 12.

Customer

• January 26, 2022 15:04

On 12/11/2020 at 1:05 PM, CeciliaB said:

Hi again,

Do you've any other antivirus program or any similar programs installed?
Are you using a VPN or a proxy-server for internet connections?

Note that I'm a volunteer since it's only possible to contact the support team when you've a paid version of adaware.

Hello Support, I am new to this forum and I am facing the same issue.

I am using a vpn service, can this be the reason behind it ?

Please help.

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  Support

  • January 26, 2022 15:04

  37 minutes ago, iamdavid01 said:

  Hello Support, I am new to this forum and I am facing the same issue.

  I am using a vpn service, can this be the reason behind it ?

  Please help.

  Hi David,

  Yes, that can be the reason. Please turn it off and check.

  Note, I'm a volunteer and not part of the support team.

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  Customer

  • January 26, 2022 15:04

  Hi CeciliaB

  Sorry for the late reply though I tried it as you said, and the issue is now resolved. Thanks a lot.

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  Support

  • January 26, 2022 15:04

  25 minutes ago, iamdavid01 said:

  Hi CeciliaB

  Sorry for the late reply though I tried it as you said, and the issue is now resolved. Thanks a lot.

  You're welcome
  I'm glad it's resolved.

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