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Can't use false positive reporting URL

Commentaires

21 commentaires

  • Support

    Hi myasko,

     

    If you are using SugurSync, Dropbox, SkyDrive, Google Drive or any other file sharing site, you can upload the file to that site and send the link to the file in a message to LS Andy: http://www.lavasoftsupport.com/index.php?/user/19988-ls-andy/

     

    If you don't use any such service, you can upload it to http://sprend.com/ and send the link you get back in the message instead.

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  • Customer

    Thanks, I sent sent a link to a dropbox to LS Andy with an explanation.

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  • Customer

    Hi all,

     

    Got the file - I'll have it checked out and will report back here.

     

    Andy

    Lavasoft Malware Lab

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  • Customer

    Thank you for the quick response!!

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  • Customer

    False positive report didn't work through my browser(s) either. I sent a Dropbox link to LS Andy.

    Please confirm if received.

     

    Thank You

     

     

    Edit:

     

    I forgot to mention in the PM:

     

    - AdAware Free version 11.1.5152.0

     

    - Windows 7 Home Premium Service Pack 1

     

    - threat report: Trojan.Generic.9903777

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  • Customer

    Hi myasko,

     

    This is a false positive and will be removed from detection as of an update to be published later today.

     

    Thanks for letting us know about this.

     

    Regards,

     

    Andy

    Lavasoft Malware Lab

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  • Customer

    Hi Elan,

     

    Thanks for the info. We'll have it checked and report back here.

     

    Andy

    Lavasoft Malware Lab

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  • Customer

    Hi Elan,

     

    This was an FP and has been removed from detection. Please update Ad-Aware to get the latest definitons,

     

    Thanks for your report!

     

    Andy

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  • Customer

    Thank you for the great service!

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  • Customer

    Sent a PM with a false positive. Please check this ASAP.

     

    Things like this cost other people sales. Would be great if you would consider this before implementing overzeleaous heuristics into your software in the future.

     

    Thanks.

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  • Customer

    Hi al_lvs,

     

    This file is not longer in detection. Please update Ad-Aware to get the latest definitions.

     

    Regards,

     

    Andy

    Lavasoft Malware Lab

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  • Customer

    Hello. I sent a pair of files that I presume are False Positives through the false positive reporting URL. A week has passed without a response, so I decided to refer the question through this forum.

    The problem is the two files could contain personal data so I would rather not send them again publicly.

    Could you verify my original submission considering the email I used should be the same of my forum account?

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  • Support

    Hi Elan,

     


    Files, that you upload in this sub-forum, can only be downloaded by Administrators and Moderators.

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  • Customer

    Is the aforementioned PM system still valid?

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  • Support

    The PM system of the forum is working.

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  • Customer

    I sent the link to the files through a PM, then.

     

    I forgot to mention in the PM:

     

    - AdAware Free Antivirus+ 11.5.202.7299 updated to the latest definition files

    - Windows 7 Home Premium SP1

    - threat report: Trojan.GenericKD.2078955

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  • Customer

    Is there any news?

     

    Thank You

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  • Customer

    Hi Elan,

     

    Thanks for your upload - the files are being re-analysed. I'll report back when I have more info.

     

    Regards,

     

    Andy

    Lavasoft Malware Lab

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  • Customer

    It seems the FP files have been removed from the detection list.

    Could you please confirm it?

     

    Thank You

    0
  • Customer

    The files have been removed from detection.

     

    Andy

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  • Customer

    Thank You

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