Can't use false positive reporting URL
I tried to report a false positive using http://www.lavasoft.com/support/securitycenter/report_false_positives.php, but after filling out all the info and clicking Submit File, I get an error that states, "Google Chrome could not connect to upload.lavasoft.com." The URL in the address bar is: http://upload.lavasoft.com/upload/store_false_positive.php
I would like to report it here, but my file is 20MB and cannot be uploaded here. What do I do?
-
Hi myasko,
If you are using SugurSync, Dropbox, SkyDrive, Google Drive or any other file sharing site, you can upload the file to that site and send the link to the file in a message to LS Andy: http://www.lavasoftsupport.com/index.php?/user/19988-ls-andy/
If you don't use any such service, you can upload it to http://sprend.com/ and send the link you get back in the message instead.
0 -
Hi all,
Got the file - I'll have it checked out and will report back here.
Andy
Lavasoft Malware Lab
0 -
Thanks, I sent sent a link to a dropbox to LS Andy with an explanation.
0 -
Hi myasko,
This is a false positive and will be removed from detection as of an update to be published later today.
Thanks for letting us know about this.
Regards,
Andy
Lavasoft Malware Lab
0 -
Thank you for the quick response!!
0 -
False positive report didn't work through my browser(s) either. I sent a Dropbox link to LS Andy.
Please confirm if received.
Thank You
Edit:
I forgot to mention in the PM:
- AdAware Free version 11.1.5152.0
- Windows 7 Home Premium Service Pack 1
- threat report: Trojan.Generic.9903777
0 -
Hi Elan,
Thanks for the info. We'll have it checked and report back here.
Andy
Lavasoft Malware Lab
0 -
Hi Elan,
This was an FP and has been removed from detection. Please update Ad-Aware to get the latest definitons,
Thanks for your report!
Andy
0 -
Thank you for the great service!
0 -
Sent a PM with a false positive. Please check this ASAP.
Things like this cost other people sales. Would be great if you would consider this before implementing overzeleaous heuristics into your software in the future.
Thanks.
0 -
Hi al_lvs,
This file is not longer in detection. Please update Ad-Aware to get the latest definitions.
Regards,
Andy
Lavasoft Malware Lab
0 -
Hello. I sent a pair of files that I presume are False Positives through the false positive reporting URL. A week has passed without a response, so I decided to refer the question through this forum.
The problem is the two files could contain personal data so I would rather not send them again publicly.
Could you verify my original submission considering the email I used should be the same of my forum account?
0 -
Is the aforementioned PM system still valid?
0 -
Hi Elan,
Files, that you upload in this sub-forum, can only be downloaded by Administrators and Moderators.0 -
I sent the link to the files through a PM, then.
I forgot to mention in the PM:
- AdAware Free Antivirus+ 11.5.202.7299 updated to the latest definition files
- Windows 7 Home Premium SP1
- threat report: Trojan.GenericKD.2078955
0 -
The PM system of the forum is working.
0 -
Hi Elan,
Thanks for your upload - the files are being re-analysed. I'll report back when I have more info.
Regards,
Andy
Lavasoft Malware Lab
0 -
Is there any news?
Thank You
0 -
It seems the FP files have been removed from the detection list.
Could you please confirm it?
Thank You
0 -
The files have been removed from detection.
Andy
0 -
Thank You
0
Vous devez vous connecter pour laisser un commentaire.
Commentaires
21 commentaires