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.exe files being deleted incorrectly

Commentaires

13 commentaires

  • Support

    Hi SST,

     


    Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/to let Lavasoft investigate your issue.

     


    Have you checked if the files are in the quarantine of Ad-Aware?

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  • Support

    You're welcome

    I'll keep my fingers crossed.

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  • Customer

    I have managed to get everything in the Managed Exclusions list, and the scans are passing over them. However, I only have the Real Time Protection enabled right now. Should I be safe in reactivating the Active Virus Control too? Thanks.

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  • Customer

    I was able to locate the files in the quarantine section and restore them. I'll check and see if they stay in place over the next few days. Thanks!

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  • Customer

    I've attached the last scan report. In addition to the AppData\Local\Temp locations, it also removed the primary .exe files from the main program folders.

     

    Here is a link to the FSiPanel program:

     

    http://www.fsipanel.com/

     

    It's download location is:

     

    http://www.flight1.com/products.asp?product=fsipanel

     

    It also detected the uninstall exe for this program:

     

    http://www.flightsimsoft.com/downloads/

     

    The program has gone back to deleting these files again even though they were set into the Managed Exclusions sections. It looks like we definitely need to get these files into the definitions. Thanks.

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  • Support

    To help Lavasoft improving Ad-Aware, it would be nice, if you can upload the files that were quarantined incorrectly. Please, do that by following the guide on http://www.lavasoftsupport.com/index.php?showtopic=18033to give Lavasoft the information they need to change the definitions.

     


    I think, it's safe to reactivate the Active Virus Control.

     


    You're welcome

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  • Support

    Thanks for the information


    I have moved this topic to the forum for false positives, please be patient while waiting for a response from Lavasoft.

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  • Customer


    I've attached the last scan report. In addition to the AppData\Local\Temp locations, it also removed the primary .exe files from the main program folders.

     

    Here is a link to the FSiPanel program:

     

    http://www.fsipanel.com/

     

    It's download location is:

     

    http://www.flight1.com/products.asp?product=fsipanel

     

    It also detected the uninstall exe for this program:

     

    http://www.flightsimsoft.com/downloads/

     

    The program has gone back to deleting these files again even though they were set into the Managed Exclusions sections. It looks like we definitely need to get these files into the definitions. Thanks.


    Hello SST,

     

    please send us in attach all detected files or "Quarantine" files.

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  • Customer

    Here are all the files that were present in the quarantined section.

    Quarantined Files.zip

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  • Customer

    I forgot to attach the scan report on the previous post, so here it is also.

    Ad-Aware_Report_Full_Manual_2015-01-06T07-18-56.697714.zip

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  • Customer

    Hello again,

     

    It seems that my message was left somewhere SST your files might be deleted from detection database. Please check.

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  • Customer

    Ok thanks. I try and restore them again and see what happens. I'll let you know. Thanks.

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  • Customer

    So far everything seems to be good. If anything changes, I'll let you know. Thanks for the help!

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