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Virus keeps returning straight after deletion.

Commentaires

8 commentaires

  • Support


    Hi Tariq,



    I'm not an expert of how to interpret the scan reports but it looks like that adaware antivirus doesn't find a file on the hard disk but a running process. Since it might be a false positive, I've moved your topic to that forum. Hopefully someone at adaware software has some time to look into your problem on Monday.



    @LS.Andy

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  • Customer


    Thanks CeciliaB for such a quick response. 



    I will look out for a response on Monday hopefully. 

    0
  • Support


    Hi Tariq,



    This message is often from computers with two installed antivirus programs or where there are left-overs from a previously installed antivirus program. See this topic: https://forum.adaware.com/index.php?/topic/35095-persistent-virus-on-virtual-memory/



    Have you two antivirus programs or have recently uninstalled one?



     

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  • Customer


    Hi Cecilia 



     



    Thank you for following this up Will check out the thread too. 



     



    I have panda av installed aswell 



     



    Best wishes 



     



    Tariq 

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  • Customer


    Hi Cecilia 



    From reading the other thread it seems that I will need to run Adaware in 'compatible mode' if I want to have it installed with Panda - another anti-virus software.



    To your knowledge does this makes sense and if it is correct can you advise as to how I can activate the compatible mode function in the Adaware control panel. 



    Thanks again 



    Tariq 



     

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  • Support


    Hi Tariq,



    Yes, if you want to have another antivirus program installed too, adaware must be installed in compatible mode to not get problems due to conflicts. It's only possible to do that choice during the installation of adaware.



    Now you must uninstall adaware, restart the computer, run its special removal tool and restart the computer before installing adaware again.

    Removal tool: https://www.adaware.com/removal-tool

    Compatible install: https://www.adaware.com/antivirus/install

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  • Customer


    Hi Cecilia 



    Thanks for your step by step guide. I followed all instructions first uninstalling, then complete removal with the tool and then reinstalling in compatibility mode. 



    I ran the scan again and this time the same two 'viruses' as in the last scan which would not delete are still present and again they failed to delete. 



    Thanks as always and any other options to look at. 



    Tariq 

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  • Support


    Hi Tariq,



    You're welcome



    Do you get those false positives if you turn off Panda's real-time protection before starting the scan with adaware antivirus?

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