What to do when you can't activate AdAware

If you get the error message Activation failed. Your activation could not be completed, please try again later., please perform the following four steps:

1.Proxy Server

Please, check that no proxy server is used in Internet Explorer, Microsoft Edge, Goggle Crome and Firefox (if you have it):

• Start Internet Explorer.
  In the Tools menu select Internet options, followed by Connection tab and then click the LAN Settings button.
  If the check box Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is selected, please remove it


• Start Firefox.
  Select Options in Tools menu, followed by Advanced and Network tab, and then Settings.
  Select No proxy or Use system proxy settings.

Try to activate Ad-Aware again. If successful, you can stop here.

2. Log Files

Please, collect logs and other information by following the instructions in http://www.lavasoftsupport.com/index.php?/topic/33638-collect-logs-for-troubleshooting/ to let Lavasoft investigate your problem.

3. Activation Request File

Please, download the attached file and save it on the desktop.

Right-click the file and select Extract all.

Start the program within the extracted folder, and this window will be displayed:

Click on text Create Activation Request File ....

This window will be displayed:

Select Open... and then click on button Next.

Please, create a compressed folder (zip file) of the created Activation Request file (.opi).

4. New Topic

Please, create a new topic in the forum: http://www.lavasoftsupport.com/index.php?/forum/190-ad-aware-11/

Describe your problem and attach:

• Logfiles from step 2


• Activation Request File from step 3

OfflineActivationClient.zip